topic Re: PayPal Question in Community Chat

PayPal Question

bargainsgirl — Thu, 02 May 2024 01:30:36 GMT

I returned 2 items to be credited back to my card through PayPal. Instead the money went into my "PayPal account" where you can then have a check mailed back to you. It has only happened 2 or 3 times. The rest of the returns go right back to my credit card. I called 2 times but cannot get a straight answer. They tell me to call my card customer service. Anyone else experience this?

Re: PayPal Question

kze — Thu, 02 May 2024 01:34:00 GMT

That's normal. It always works that way.

Re: PayPal Question

SaveTheTurtles — Thu, 02 May 2024 01:36:49 GMT

I don't use PayPal for this reason. I have also found that if you buy online and use PayPal and then return the item to the store you don't get your money back very quickly as when you use your card.

Re: PayPal Question

Venezia — Thu, 02 May 2024 02:58:35 GMT

@kze wrote:
That's normal. It always works that way.

I've never had it work that way. My refunds always go back to the CC I used (through PayPal). I've had a PayPal account pretty much since they first started.

In fact, I just had a refund from HSN; it went back to my card, as requested.

I think it may have something to do with whomever issued the refund and what they directed. That's probably why PayPal has told the OP to contact her CC services.

Re: PayPal Question

Carmie — Thu, 02 May 2024 03:03:00 GMT

You can transfer the money from your PayPal account to your checking account or debit card if you have that info in their system.

There is no need to wait for a check. That's what I do.

I also have had the money returned to my CC, but I mostly use my debit card or checking account to buy items with PayPal.

Re: PayPal Question

CalminHeart — Thu, 02 May 2024 12:12:56 GMT

PayPal automatically sends refunds to my credit cards. If I use debit, the money sits until I transfer it to my bank account.

Re: PayPal Question

CelticCrafter — Thu, 02 May 2024 12:31:16 GMT

It's always gone back to the credit card I used that's attached to my PayPal account. It's never gone directly back to PayPal.

Re: PayPal Question

Shelbelle — Thu, 02 May 2024 19:05:55 GMT

I use PP often, my transactions are billed to my CC and if there is a return or a credit it always come thru on my CC.

Re: PayPal Question

Caaareful Shopper — Thu, 02 May 2024 20:11:07 GMT

@kze wrote:
That's normal. It always works that way.

@kze Not true, not for me, ever. Perhaps that's the way some have their PayPal account set up. But that has never been the way PayPal works for me, and I use PayPal for nearly every online purchase except QVC and Amazon.

I use it about once a week, every week. Any refund goes back to my credit card -- always.

Re: PayPal Question

beckyb1012 — Thu, 02 May 2024 20:34:41 GMT

I have only had to get a refund a couple of times in the 20 years I have been doing PayPal but it went straight to my A. Express card.

Re: PayPal Question

kze — Thu, 02 May 2024 23:27:29 GMT

@Caaareful Shopper wrote:
@kze wrote:
That's normal. It always works that way.

@kze Not true, not for me, ever. Perhaps that's the way some have their PayPal account set up. But that has never been the way PayPal works for me, and I use PayPal for nearly every online purchase except QVC and Amazon.

I use it about once a week, every week. Any refund goes back to my credit card -- always.

@Caaareful Shopper

Mine has my checking with credit card as back up so that must be the difference.

Re: PayPal Question

SEGardener — Mon, 16 Sep 2024 01:22:04 GMT

If you use Paypal either drawn against your bank account or on a debit card, all refunds go to Paypal and you then must designate on your Paypal account to transfer the money either to your bank balance or to your debit card.

What fries me with QVC is they only take Paypal that settles through your bank account or debit card. That's a very dangerous transaction because while Paypal is secure, the merchant may not be and somehow hackers can get to your credit/debit card on Paypal by hacking the transaction on the fly because the merchant has a crappy system. Since that started happening I now only use my Paypal Credit which is a digital credit card. That completely protects me from that type of hacking. In fact EVERYTHING I buy online is either via Amazon or through Paypal credit. I'm protected for every fraud over $50. But QVC has apparently decided to not honor Paypal Credit but would rather place customers at risk of using the old Paypal processing through their bank account. Maybe they think that pushes their customers to their Synchrony Card...

Re: PayPal Question

SEGardener — Mon, 16 Sep 2024 01:22:56 GMT

If you use your debit card it transfers to your bank within an hour if you pay the processing fee, which is fair.

Re: PayPal Question

SEGardener — Mon, 16 Sep 2024 01:26:49 GMT

That's the difference. If you use your bank account the processing for either the payment or the refund is ACH processing. Debit cards can be set up to be used like a credit card processing through VISA or MasterCard. However, if you have a debit card issued by your bank that is not associated with either VISA or Mastercard, it acts like cash and processes via ACH. That's why it takes 3-5 days AFTER you request transfer to your bank.

Re: PayPal Question

riley1 — Mon, 16 Sep 2024 15:55:55 GMT

If you paid with a credit card, that is where the refund goes back to. Maybe PP told you to contact your CC company because they might be slower at posting your refund.