topic Re: AMAZON JUST ROBBED OUR COMPANY in Community Chat

AMAZON JUST ROBBED OUR COMPANY

Puppy Lips — Wed, 11 Sep 2024 15:09:29 GMT

Without going into too much detail, here is the situtation. Our company sells products on Amazon, all day, every day. There is something that we sold for $130.00. The Amazon customer received the product, opened it all up, and took out select items that he wanted, and then returned the rest to us. We took photos and reported the situation to Amazon. What we got back is now worthless to us because it was opened. Amazon refunded the customer anyway, thus robbing us of $130.00.

This has happened before to us, but always on a much smaller scale. Sometimes Amazon sides with us, sometimes not.

This really burns me up. All I want to say is that some people really s u c k.

Re: AMAZON JUST ROBBED OUR COMPANY

Mom2Dogs — Wed, 11 Sep 2024 15:15:59 GMT

@Puppy Lips Well that really stinks..DH and I run a small business and that would hurt! Is there no way to lay blame to the customer? The customer is NOT always right.

Re: AMAZON JUST ROBBED OUR COMPANY

Kachina624 — Wed, 11 Sep 2024 15:29:35 GMT

@Puppy Lips. Proving that the customer pilfered the parts would be impossible. They could have been simply omitted so they had no choice. I bet he'll never get away any some type of fraud again, however. They have his number.

I know this sort of thing really hurts small businesses.

Re: AMAZON JUST ROBBED OUR COMPANY

RespectLife — Wed, 11 Sep 2024 15:28:26 GMT

@Puppy Lips

So sorry!! So UNFAIR !!

Happened to me on ebay using my niece's account. I had the original Ojon mist to sell.

Sold fast of course, buyer stole the contents and filled it w/ water ..claimed I even stole the pictures from another seller!

Pics were taken ON my kitchen table. Sent ebay QVC receipt, sent them pics of my entire kitchen showing bottle was ON my placements....and that my bottles were filled w/ original true product.

Ebay sided w/ seller....we lost the sale AND had to pay to get back the bottles which we now discovered were filled w/ water, thus losing my OJON besides! Double loss.

He lied a bad review on my niece.

We later discovered he pulled this scam on others....leaving reviews he got false product, every time.

Gosh, is there anyway you can appeal?

Re: AMAZON JUST ROBBED OUR COMPANY

ciao_bella — Wed, 11 Sep 2024 15:53:38 GMT

I'm not sure if this is with certain products, but on some items that I'm returning, when I request for a refund, I get an email after it's returned to the designated place like UPS or Kohl's, etc., the email from Amazon will state "items should be returned in the same condition they were received in. For example, new items should be returned unused, new, and complete, and used items should not show any additional signs of use or damage.

The policy does state that a partial refund can happen if the item was not returned in original condition or beyond the original return window.

Re: AMAZON JUST ROBBED OUR COMPANY

Tori3569 — Wed, 11 Sep 2024 15:57:05 GMT

The very reasons that buyers love Amazon sometimes hurt the 3rd party sellers. It's a slippery slope for Amazon.

I have received products that had been tampered with and received a second shipment or a refund. Amazon practically has no choice but to cater to customers as their own products (not 3rd party) depend on that level of customer service.

Having said that, I'd assume there's a certain amount of shrink acceptable when one sells through Amazon. It's terrible that something like this happens, but a physical store risks shoplifting, I guess this is the online equivalent.

Re: AMAZON JUST ROBBED OUR COMPANY

Sooner — Wed, 11 Sep 2024 15:59:28 GMT

In much of US culture now theft is fine if you can get by with it. You deserve it, take it, why bother with the law is common.

Food pantries that used to be for the needy are now a gigantic business and food is there for the taking, no questions asked. And every day truly needy people are robbed blind by the lazy and the criminals.

That's the way we roll now. Take what you can snag, you deserve it.

Re: AMAZON JUST ROBBED OUR COMPANY

SilleeMee — Wed, 11 Sep 2024 16:16:57 GMT

Maybe I'm wrong but isn't there some kind of insurance for business losses?

Re: AMAZON JUST ROBBED OUR COMPANY

Janey2 — Wed, 11 Sep 2024 16:21:55 GMT

@Puppy Lips I ordered an item from Amazon. It was supposed to come with a free gift. The item was in the order but not the free gift. I wanted to return the item, but I was not able to return the gift with it as I never received it. I called Amazon and they said return the item without the gift. So in the end the seller lost the gift item or maybe they never included it.

Re: AMAZON JUST ROBBED OUR COMPANY

Puppy Lips — Wed, 11 Sep 2024 16:22:27 GMT

We did report the guy. But who knows if that does any good. It does not restore our product to the original condition or give us our money back.

Amazon does not care about the third party sellers. They cater to the customers first and always. As long as Amazon gets their money, and the FEES and percentages from third party sellers, they don't care.

We have our own website for some products, and it is extremely difficult to get any traction there. Amazon is just too big of a beast.

Re: AMAZON JUST ROBBED OUR COMPANY

Puppy Lips — Wed, 11 Sep 2024 16:23:21 GMT

@SilleeMee wrote:
Maybe I'm wrong but isn't there some kind of insurance for business losses?

@SilleeMee I suppose there would be. But the premiums would cost way more than our losses, I am sure.

Re: AMAZON JUST ROBBED OUR COMPANY

Mom2Dogs — Wed, 11 Sep 2024 16:26:43 GMT

@SilleeMee. There is probably a decent deductible so maybe not worth if to file a claim...file to many and you get dropped.

Re: AMAZON JUST ROBBED OUR COMPANY

SilleeMee — Wed, 11 Sep 2024 16:40:05 GMT

It's a shame.

@Mom2Dogs

@Puppy Lips

Re: AMAZON JUST ROBBED OUR COMPANY

We rescue cats — Wed, 11 Sep 2024 17:04:42 GMT

@Puppy Lips I'm so sorry and wish there was a way for you to get the resolution you deserve in this, Amazon is a beast for sure. We buy a lot from Amazon, every week several packages arrive from them but I did not ever think about the sad part of dealing with the suppliers and how they can lose. It seems that there should be some sort of arbitration for the sellers to seek protection from such abuse. I would hope that Amazon tracks their problem customers.

I'm feeling really guilty now, I bought a window air conditioner that had the size incorrect in the description, when it arrived it was too large to fit the window opening. I contacted Amazon to return it but was told I could not due to the refrigerant. I was then told to keep it or donate it but they refunded me immediately. I bet I cost that company whatever they had paid for the air conditioner.

Re: AMAZON JUST ROBBED OUR COMPANY

Kachina624 — Wed, 11 Sep 2024 17:04:57 GMT

@ciao_bella. Does this mean if something breaks because it's defective, it can't be returned?

Re: AMAZON JUST ROBBED OUR COMPANY

Puppy Lips — Wed, 11 Sep 2024 17:16:02 GMT

@We rescue cats wrote:
@Puppy Lips I'm so sorry and wish there was a way for you to get the resolution you deserve in this, Amazon is a beast for sure. We buy a lot from Amazon, every week several packages arrive from them but I did not ever think about the sad part of dealing with the suppliers and how they can lose. It seems that there should be some sort of arbitration for the sellers to seek protection from such abuse. I would hope that Amazon tracks their problem customers.
I'm feeling really guilty now, I bought a window air conditioner that had the size incorrect in the description, when it arrived it was too large to fit the window opening. I contacted Amazon to return it but was told I could not due to the refrigerant. I was then told to keep it or donate it but they refunded me immediately. I bet I cost that company whatever they had paid for the air conditioner.

@We rescue cats Well that was the company's fault for having bad info about their product. But, yes, I am sure they lost out. We buy from Amazon too. We resisted for many years, but sometimes their prices and convenience can't be beat. We bought ourselves new cell phones yesterday. In the afternoon I picked out a case on Amazon. It was at my front door before 9:00 AM this morning. That is close to insane in my mind, that it was delivered in like 18 hours.

Re: AMAZON JUST ROBBED OUR COMPANY

CrazyDaisy — Wed, 11 Sep 2024 17:19:07 GMT

Actually it was the customer you have the issue with, not Amazon. You choose to sell through Amazon site you have to accept that complaints may not go your way. If you are not happy with Amazon's resolutions perhaps other platforms would work better for you.

Re: AMAZON JUST ROBBED OUR COMPANY

Puppy Lips — Wed, 11 Sep 2024 17:19:46 GMT

@Kachina624 wrote:
@ciao_bella. Does this mean if something breaks because it's defective, it can't be returned?

@Kachina624 No, not at all. Most of the items we sell are not something that would "break." But if it did, or course we would replace it. This item had sealed packages in it. The opens were cut open, the guy took the specific ones that he wanted from each package, and returned the rest, saying that it came like that. The kid is a thief and he knew exactly what he was doing.

Re: AMAZON JUST ROBBED OUR COMPANY

geezerette — Wed, 11 Sep 2024 17:21:38 GMT

Aren't losses like that considered a tax write-off?

Re: AMAZON JUST ROBBED OUR COMPANY

Puppy Lips — Wed, 11 Sep 2024 17:25:56 GMT

@CrazyDaisy wrote:
Actually it was the customer you have the issue with, not Amazon. You choose to sell through Amazon site you have to accept that complaints may not go your way. If you are not happy with Amazon's resolutions perhaps other platforms would work better for you.

@CrazyDaisy Yes it was the customer who was the thief. We have been selling on Amazon for years, with a very good rating. Why on earth would we send out a product that had been opened and raided? Amazon makes way more on our fees and the percentage of sales than any one person I would think. It would just be nice if Amazon gave some consideration to their third party sellers who work so hard to make money for themselves and for Amazon.