topic Re: Synchrony Bill in Community Chat

Synchrony Bill

Scooty — Fri, 30 Aug 2024 01:31:46 GMT

I want to pay off my entire Synchrony bill but their system will not allow it. I have 3 items billed on easy pay and I can't pay more than the current easy pay amount. I just knew using Synchrony would be an issue.

Re: Synchrony Bill

catmama — Fri, 30 Aug 2024 01:36:04 GMT

@Scooty wrote:
I want to pay off my entire Synchrony bill but their system will not allow it. I have 3 items billed on easy pay and I can't pay more than the current easy pay amount. I just knew using Synchrony would be an issue.

Maybe they changed their policy, but i did that about two years ago with both QVC and HSN accounts. I just sent the the funds for all the easy pay amounts (I think I had two or three items left on each account) and they applied the payments and the accounts were at zero balance.

Did you try to pay on their website or through your bank?

Re: Synchrony Bill

haddon9 — Fri, 30 Aug 2024 01:36:08 GMT

I have paid more than my easy pay amount. You just can't pay more than what you actually owe.

Try scrolling down a bit to see if there is another window. They usually let you either pay the current balance, minimum payment or there is a place where you can put in the amount that you want.

Re: Synchrony Bill

Scooty — Fri, 30 Aug 2024 01:39:39 GMT

I used their website. I did scroll down to use the amount I want to pay. Then I did a live chat and the rep said I couldn't pay the full amount - only the easy pay. So frustrating.

Re: Synchrony Bill

homedecor1 — Fri, 30 Aug 2024 01:44:35 GMT

@Scooty

My experience is you have option to pay full monthly balance (which I do).

The ez pays aren't billed as yet so you can't "overpay" amount due. At least this has been my experience.

Re: Synchrony Bill

Scooty — Fri, 30 Aug 2024 01:47:26 GMT

@homedecor1 ok so that makes sense. I can't pay more than what is due. But I do want to pay the entire balance and their system won't accept it.

Re: Synchrony Bill

TheMemphisVette — Fri, 30 Aug 2024 01:52:15 GMT

go to qvc

pay the balance of all the easy pays

when that processes to the credit card you can then go to the cc site and pay in full

Re: Synchrony Bill

Net52 — Fri, 30 Aug 2024 01:54:28 GMT

You can check your easy payments that remain. Click on View/Edit Easy Pay. Then you can pay remaiing balance. This is for QVC and I think it can be done on HSN also. Then it will show on Snychrony.and you will be able to pay it off.

Re: Synchrony Bill

homedecor1 — Fri, 30 Aug 2024 02:03:06 GMT

@Scooty

There are several options -- I select full amount due (it shows you options)

I've never had any problems I just select current balance. I'm sorry you're having issues -- Synchrony is one I never had problem with.

Re: Synchrony Bill

Scooty — Fri, 30 Aug 2024 02:04:54 GMT

I was able to transfer the balance on all 3 items to my master card. So at least I'll be able to pay it off when I get that bill. Thanks everyone for your help.

Re: Synchrony Bill

Scooty — Fri, 30 Aug 2024 02:07:18 GMT

@Homedecor - I did get that screen but it wouldn't accept the full amount. I don't understand why not.

Re: Synchrony Bill

Goodie2shoes — Fri, 30 Aug 2024 02:12:54 GMT

last month I moved all remaining easy pays to my bank card and when I got the Synchrony bill I paid the balance in full with no problem.

Re: Synchrony Bill

MamaWick — Fri, 30 Aug 2024 02:46:29 GMT

I pay my credit card through my bank's bill pay function. With that, the bank sends whatever amount you tell it to as the bank doesn't know your balance on outside cards.

Re: Synchrony Bill

shoekitty — Fri, 30 Aug 2024 03:14:02 GMT

@Scooty wrote:
I want to pay off my entire Synchrony bill but their system will not allow it. I have 3 items billed on easy pay and I can't pay more than the current easy pay amount. I just knew using Synchrony would be an issue.

@Scooty I agree, you can't pay off your account entirely. I went round and round about this for three months as I keep getting new bills. I never thought about it when I did it, but let me say this. I WILL NEVER MAKE AN EASY PAY AGAIN IN MY LIFE Not only will you never pay it off, but they have no way to let you know what you owe in total. I felt like a total idiot when we went through the bill, I didn't understand anything , except their book keeping stinks. As our Pastor once said, there is not such thing asas an Easy payment, lol. In the end they sent me an inch thick copy of bill for previous year, it's too hard to follow the way they do it. I finally sent in way more than I think I owed. According to their books my easy pays amounted to 420 in total. I didn't argue I sent in a couple hundred more than they asked for. After they got my payment, I guess they did an accounting and according to them they owed me over 800 bucks. They credited my account with this for a while, since I don't buy much to use up the overpayment the other day I received a check from them We are clear. I triple check each I time I purchase an item to make sure I pay in full. I never want to be in a position not to be able to,pay in full and clear my account. I have a Q card since 1992, and have never had an issue or problem til now

Re: Synchrony Bill

Sage04 — Fri, 30 Aug 2024 10:23:54 GMT

Wouldn't it be easier to pay all your Easy Pays at the QVC website?

Re: Synchrony Bill

Scooty — Fri, 30 Aug 2024 11:06:41 GMT

@shoekitty - wow that’s a mess. When we were getting paper copies mailed to us, I paid off most of my easy pay charges. There were about 4 I still owed money on. So the following month I got a credit on the bill. It didn’t show I still owed money. So I paid nothing that month. Next month it showed a ridiculous small amount was due. So I paid that. I could never figure out what they were doing so I paid what showed I was due every month till it was paid off. I agree that now I won’t use easy pay anymore. I only order occasionally and I’ll use my Mastercard.

Re: Synchrony Bill

Scooty — Fri, 30 Aug 2024 11:58:51 GMT

I just checked my on-line synchrony bill and it shows $21.17 is due. I have no idea what that is for. Under order status on qvc it still shows I owe money. Now to get a customer service rep on the phone. Guess that's what I'll be doing today.

Re: Synchrony Bill

RespectLife — Fri, 30 Aug 2024 13:03:21 GMT

@shoekitty wrote:
@Scooty wrote:
I want to pay off my entire Synchrony bill but their system will not allow it. I have 3 items billed on easy pay and I can't pay more than the current easy pay amount. I just knew using Synchrony would be an issue.
@Scooty I agree, you can't pay off your account entirely. I went round and round about this for three months as I keep getting new bills. I never thought about it when I did it, but let me say this. I WILL NEVER MAKE AN EASY PAY AGAIN IN MY LIFE Not only will you never pay it off, but they have no way to let you know what you owe in total. I felt like a total idiot when we went through the bill, I didn't understand anything , except their book keeping stinks. As our Pastor once said, there is not such thing asas an Easy payment, lol. In the end they sent me an inch thick copy of bill for previous year, it's too hard to follow the way they do it. I finally sent in way more than I think I owed. According to their books my easy pays amounted to 420 in total. I didn't argue I sent in a couple hundred more than they asked for. After they got my payment, I guess they did an accounting and according to them they owed me over 800 bucks. They credited my account with this for a while, since I don't buy much to use up the overpayment the other day I received a check from them We are clear. I triple check each I time I purchase an item to make sure I pay in full. I never want to be in a position not to be able to,pay in full and clear my account. I have a Q card since 1992, and have never had an issue or problem til now

@shoekitty

See @TheMemphisVette post!

You have to go to your Q manage EZ pays....have all EZ payments billed now...

then you CAN pay off.

Sychrony isn't the error/problem. We need to have all the EZ payments applied so Synchrony can bill you for them!

Re: Synchrony Bill

shoekitty — Fri, 30 Aug 2024 22:34:05 GMT

Thanks for your advice about managing easy pay. How come neither the Q CS agent nor the synchrony bank could tell me this. I spoke with both? Geesh. I should have known better than to call company representatives, I should have come to the source of all knowledge..HERE, LOL! Thanks again!!! . If I had done that it would have saved me grief. Lol. I can't believe this, and I have been with the Q since 1989. I got a credit card when they were first offered. But in those days easy pays were rare.

Re: Synchrony Bill

Sage04 — Fri, 30 Aug 2024 22:45:40 GMT

@shoekitty I think you knew but you forgot.