topic Re: Automated call from QVC ref a wrong airing in Community Chat

Automated call from QVC ref a wrong airing

LillyandHobo — Thu, 20 Jun 2024 21:08:03 GMT

A660597 Spa-Rific Ombre Italian Slant Tip Tweezers I ordered these the other night during a presentation with Kourtney and a host from the tweezer company. It was supposed to be a duo for 19.99 ...now QVC says it was an error but I am unable to cancel the order! Call me crazy I just don't think its right to have a call a few days after an order to find out it was not the same deal as aired and shown on the screen! UGH

Re: Automated call from QVC ref a wrong airing

Sage04 — Thu, 20 Jun 2024 21:17:45 GMT

That is not fair. QVC should "eat" the error. Any orders that come in after that would see the correct price and it's up to them whether they want to order it or not. I remember when something like this happened at a Store, you get the item for whatever price is listed.

Re: Automated call from QVC ref a wrong airing

chrystaltree — Thu, 20 Jun 2024 22:21:35 GMT

A woman on face book said she either got a call or an email about that. They gave her two options. Return it at QVC's expense or keep it. They apologized for their error. Like it or not, mistakes to happen. No person, no company, no corporation is perfect.

Re: Automated call from QVC ref a wrong airing

happilyretiredgirl — Thu, 20 Jun 2024 22:35:15 GMT

I understand that mistakes happens but I feel like QVC should have to accept this and honor what was advertised to the customers that purchased during the on air presentation any future sales can be as it was intended.

Re: Automated call from QVC ref a wrong airing

happilyretiredgirl — Thu, 20 Jun 2024 22:44:44 GMT

@Sage04 wrote:
That is not fair. QVC should "eat" the error. Any orders that come in after that would see the correct price and it's up to them whether they want to order it or not. I remember when something like this happened at a Store, you get the item for whatever price is listed.

@Sage04 I agree with you. A few years ago Walmart had a great Black Friday sale on a laptop, I did not go shopping during those hours but I went shopping later and saw that great price on the laptop, I ask the associate for assistant to purchase and he said this is your lucky day we have to honor that price and said it was only for a few hours on Black Friday but they failed to change the price after the sale. After my purchase they were changing the price on the remaining laptops.

Re: Automated call from QVC ref a wrong airing

Kachina624 — Fri, 21 Jun 2024 01:32:16 GMT

@LillyandHobo. I don't understand....the price on this item is currently listed at $19.98. What's the problem?

Re: Automated call from QVC ref a wrong airing

Biftu — Fri, 21 Jun 2024 01:42:19 GMT

@Kachina624 wrote:
@LillyandHobo. I don't understand....the price on this item is currently listed at $19.98. What's the problem?

@Kachina624 It was supposed to be a duo for $19.99 if I'm reading her post correctly.

Re: Automated call from QVC ref a wrong airing

LillyandHobo — Fri, 21 Jun 2024 01:58:52 GMT

It was presented on line as a duo for 19.99 not one. That is the problem.

Re: Automated call from QVC ref a wrong airing

LillyandHobo — Fri, 21 Jun 2024 01:59:50 GMT

Yes ur correct 2 for 19.99 not one. It was aired as such and on their screen shot!

Re: Automated call from QVC ref a wrong airing

bells4me — Fri, 21 Jun 2024 02:39:39 GMT

I have a pair of these tweezers. Save your money or better yet get Tweezerman.

Re: Automated call from QVC ref a wrong airing

NYCLatinaMe — Fri, 21 Jun 2024 05:33:06 GMT

@LillyandHobo I so agree with you. QVC thinks we work for them, demanding we return items that they send in error.

I guess the problem here is that they are only sending one, instead of a pair? And they won't even let you cancel the order for the wrong item they misled you into purchasing??? At a minimum, if QVC expect the item be to be returned for a full vcredit, perhaps a more just proposal would be for QVC should offer a credit of half the price for those who choose to keep the item or can't send it back.

Of course the right thing should be no charge, since they are not sending what you ordered.

Re: Automated call from QVC ref a wrong airing

Travone — Fri, 21 Jun 2024 08:57:13 GMT

I found the best tweezers at ulta for $3. Originally purchased them when I needed something small for free shipping. Went back for more they are that good. Have a pair in my office, my purse, my travel bag and bathroom.

Re: Automated call from QVC ref a wrong airing

ECBG — Sat, 22 Jun 2024 14:38:58 GMT

I imagine that the item is too far in the process to get it back.
Call Customer Service when you get it; they will likely make an adjustment.