topic Re: Macys 39 day return policy in Community Chat

Macys 39 day return policy

gellen — Mon, 17 Jun 2024 22:51:20 GMT

Do there strictly adhere to this? I have something I have decided to return and it has been about 35 days. Thanks

Re: Macys 39 day return policy

elated — Mon, 17 Jun 2024 23:09:21 GMT

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail or in-store within 30 days of purchase. This is their policy.

It appears that you are outside the window to return. You can try calling customer service.

Re: Macys 39 day return policy

gidgetgh — Mon, 17 Jun 2024 23:25:18 GMT

Yep. 30 day return policy. Not 39.

Re: Macys 39 day return policy

gellen — Mon, 17 Jun 2024 23:35:06 GMT

Meant thirty day not 39 day. Typo

Re: Macys 39 day return policy

Trinity11 — Mon, 17 Jun 2024 23:53:46 GMT

@gellen wrote:
Do there strictly adhere to this? I have something I have decided to return and it has been about 35 days. Thanks

If you are a Macy's Platinum card holder, they often bend the rules. I sent something back that broke, two months later but I called ahead to Customer Service. They put a notation on my account and accepted the return @gellen .

Re: Macys 39 day return policy

spumoni99 — Tue, 18 Jun 2024 00:56:31 GMT

Try taking it into a store and when they say no ask to speak to a manager. A few years go when they made it so that you couldn't return a last act item I was in line when a lady in front of me got upset and asked to speak to a manager, the manager allowed the return. Especially if its not a lot of money they should say okay just to not have to deal with you lol.

Re: Macys 39 day return policy

mspemberley — Tue, 18 Jun 2024 01:18:06 GMT

If you have the receipt or do e-receipts I'd make the return asap and in person. They'll probably take the return as a courtesy. They have done this for me. I do e-receipts and leave the tags on if I'm not sure I'll keep something. BTW...I love e-receipts. No more fumbling through paper receipts. So convenient!

Re: Macys 39 day return policy

NicksmomESQ — Tue, 18 Jun 2024 01:48:05 GMT

I've exceeded the 30 day window on several occasions & C.S. in the store has always accepted my return.

Re: Macys 39 day return policy

NYCLatinaMe — Tue, 18 Jun 2024 04:16:13 GMT

@gellen You may want to run to the store if you haven't! I returned something on the 30th day, and the guy was telling me it was late. I had to ask him to count again, and he did, and then checked with someone, and they double checked, and eventually refunded me. It was a piece of jewelry I ordered online.

Re: Macys 39 day return policy

KKlim — Tue, 18 Jun 2024 04:51:33 GMT

I think they are strict. Maybe it depends on the store. I was a couple days after and they refused to credit my account. I asked to speak to a Manager and she eventually just gave me a store credit. Btw- my item was returned w/ tags attached and perfect selling condition.

Re: Macys 39 day return policy

CalminHeart — Tue, 18 Jun 2024 11:23:11 GMT

@gellen wrote:
Do there strictly adhere to this? I have something I have decided to return and it has been about 35 days. Thanks

Go to your order in Macy's website and start a return. It will tell you the date your item has to be checked in by UPS.

If you start the return after their return period, their website won't let you process it.

Re: Macys 39 day return policy

gidgetgh — Tue, 18 Jun 2024 12:09:57 GMT

Maybe it's just me, but they have a policy....rules....and so I follow them.

Re: Macys 39 day return policy

Iwantcoffee — Tue, 18 Jun 2024 12:19:55 GMT

@gidgetgh wrote:
Maybe it's just me, but they have a policy....rules....and so I follow them.

I would not expect or ask a business to take a return pass 30 days on a 30 day return policy. When I order I agree to their policy.

Re: Macys 39 day return policy

Dusty1 — Tue, 18 Jun 2024 12:54:31 GMT

@Iwantcoffee I understand what you are saying.

If I buy something then I agree with the stores rules.

There have been a few times when I have asked for an exception with the understanding that, in the end, it was my responsibility to return the item in the time frame the store stated.

Sometimes they have said yes. Sometimes they have said no.

I am sorry but then to ask for the manager to override the associate that followed the rules by telling me no would never happen.

I worked in retail & we were told how to handle situations. Then to have someone throw a fit & have the manager give in to them would frustrate me. I knew it was manipulation by the customer.

So nice people that asked & accepted we "punished" by having to keep something that they weren't happy with.

Pushy, demanding customers that wanted their way got "rewarded" by having their return accepted. Bah.

Re: Macys 39 day return policy

haddon9 — Tue, 18 Jun 2024 13:01:34 GMT

I can remember not too long ago when they had a very generous 3 month (or was it longer?) return policy.

Re: Macys 39 day return policy

Iwantcoffee — Tue, 18 Jun 2024 13:48:51 GMT

@Dusty1 IMO, it is disrespectful to throw a fit and demand your way especially something against a clearly stated policy.

Re: Macys 39 day return policy

ROMARY — Tue, 18 Jun 2024 19:25:48 GMT

If a person, say, has been out of town or area, I have a feeling that maybe the store might offer a store credit. (?)

Well, it's worth a try........asking for a store credit. Not an actual credit on a credit card.

As long as a person has a receipt, and the tags are still on the garment/item and it's in perfect condition, etc.

Sometimes we birthday gift an item, and by the time we collect it from the gift-ee, it might be a few days past the 30 days.

Oh, well. I tried........

Re: Macys 39 day return policy

Pearlee — Wed, 19 Jun 2024 04:24:08 GMT

@Dusty1 wrote:
@Iwantcoffee I understand what you are saying.
If I buy something then I agree with the stores rules.
There have been a few times when I have asked for an exception with the understanding that, in the end, it was my responsibility to return the item in the time frame the store stated.
Sometimes they have said yes. Sometimes they have said no.
I am sorry but then to ask for the manager to override the associate that followed the rules by telling me no would never happen.
I worked in retail & we were told how to handle situations. Then to have someone throw a fit & have the manager give in to them would frustrate me. I knew it was manipulation by the customer.
So nice people that asked & accepted we "punished" by having to keep something that they weren't happy with.
Pushy, demanding customers that wanted their way got "rewarded" by having their return accepted. Bah.

The squeaky wheel getting greased modus operandi.

Re: Macys 39 day return policy

NYCLatinaMe — Thu, 20 Jun 2024 22:16:23 GMT

I don't understand why some posters assume that people who ask for an exception for an exceptional situation "threw a fit"

No one here said they "threw a fit" and got their way.

It is possible to appeal to reason, some salespeople don't have the authority to exercise their judgment, and the customer has to go to smeone with authority. Simple. No fits needed.

Re: Macys 39 day return policy

september — Thu, 20 Jun 2024 22:21:48 GMT

I usually shop from Macys online, and when I sometimes need to return something in person, I find they are very receptive to taking the return, and sometimes don't even ask why I'm returning.

I guess you can give it a try.