topic Re: Big Issue with Fedx delivery in Community Chat

Big Issue with Fedx delivery

Goodie2shoes — Thu, 13 Jun 2024 04:19:55 GMT

I can't believe the delivery driver did this !! I ordered No Sugar cups from Amazon ( chocolate keto low sugar) They were to be delivered today. I have a ring doorbell and a outdoor camera on my patio. While looking at my ring camera video about 6 pm I see my neighbor walk in the building and place a box in front of my apartment door. I'm wondering what it could be because I had no video of Amazon delivering my package so I get the box, and it's my No Sugar cups. I open the box and the cooling pack is melted, no sugar cups melted, box is warm.

So I check my outdoor camera and I see the delivery driver walking up to the front of the building with a box on his shoulder. It's the only video of anyone with a box and it's about 30 minutes prior to my neighbor placing the box at my door. ( it's 91 degrees outside) HE LEFT THE BOX OUTSIDE !!! The box was labeled PERISHABLE !!

I was so upset !! I called Amazon to file a complaint and was told Fedex delivered my package. I called Fedex, they apologized said they will talk to the driver ! What ? I'm filing a claim for a replacement or refund !! Sorry for the long rant, I just had to vent. I can't believe the driver would leave a package outside in 91 degree heat when all he had to do was walk inside the apartment building and leave it at my door. They do that all the time !! Plus the box was marked perishable !!! So nice of my neighbor to bring in the box or I would not have known it was delivered. Wouldn''t you be a bit upset ? Just sayin

Re: Big Issue with Fedx delivery

Kachina624 — Thu, 13 Jun 2024 03:51:53 GMT

@Goodie2shoes. Why would you ask for a replacement or refund when the product was undamaged? You're not punishing Amazon or FedEx, it goes against the merchant and costs them money. They did what they were supposed to do.

I don't get it.

Re: Big Issue with Fedx delivery

Goodie2shoes — Thu, 13 Jun 2024 04:05:04 GMT

@ Kachina624 wrote: Why would you ask for a replacement or refund when the product was undamaged

The chocolates were melted from sitting outside in 91 degree heat. The delivery driver should not have left it outside, they bring packages in the building and deliver them to apartment doors all the time. Should I except and eat melted chocolates ? The Fedx CS rep even said the driver should not have left it in the heat knowing he should have delivered it to the apartment door.

Re: Big Issue with Fedx delivery

spumoni99 — Thu, 13 Jun 2024 04:06:34 GMT

You wrote "no sugar cups melting" so that sounded like the product was fine.

Re: Big Issue with Fedx delivery

Kachina624 — Thu, 13 Jun 2024 04:13:23 GMT

@Goodie2shoes. Just going by what you said, "no sugar cups melted".

Re: Big Issue with Fedx delivery

spumoni99 — Thu, 13 Jun 2024 04:17:35 GMT

@Kachina624 wrote:
@Goodie2shoes. Just going by what you said, "no sugar cups melted".

I think the wording was confusing because of the name of the product, if she would have wrote The "no sugar cups" melted, it would have been clearer.

Re: Big Issue with Fedx delivery

Goodie2shoes — Thu, 13 Jun 2024 04:25:40 GMT

@ spumoni99 wrote: You wrote "no sugar cups melting" so that sounded like the product was fine.

Let me correct that, sorry. No sugar Keto cups ( I can't figure out how to post a picture of the box, sorry). They are chocolates and they have to be kept cold so they don't melt before delivery. The company is called "The No Sugar Company" The entire box of chocolates were melted ! Not exceptable to me.

Re: Big Issue with Fedx delivery

spumoni99 — Thu, 13 Jun 2024 04:21:45 GMT

Well hopefully the seller can get compensated from the delivery company since it was their fault.

I have always had really good delivery service, they bring things to my front porch and often put them behine a brick pillar so I can see them when I look out the door but somebody from the street wouldn't see them. Lately I have had two deliveries where they leave them out in front of my garage door. I wouldn't have even known they were there. Strange, must be a new driver.

Re: Big Issue with Fedx delivery

Goodie2shoes — Thu, 13 Jun 2024 04:23:55 GMT

Correction to my post. The keto cups in the box were melted, not melting as I originally posted. I was typing fast. Still not acceptable. I did not order melted keto cups.

Re: Big Issue with Fedx delivery

TheMemphisVette — Thu, 13 Jun 2024 04:27:07 GMT

amazon will refund or replace immediately

Re: Big Issue with Fedx delivery

Kachina624 — Thu, 13 Jun 2024 04:37:47 GMT

@Goodie2shoes It still sounds like none of your candy was melted. "I open the box and the cooling pack is melted, no sugar cups melted, box is warm". Just put "sugar cups were melted".

Not wise to order candy that might melt during summer. Many companies won't even ship it.

Re: Big Issue with Fedx delivery

Tinkrbl44 — Thu, 13 Jun 2024 07:00:27 GMT

Just for clarity, I would call them No-Sugar Cups.

Re: Big Issue with Fedx delivery

paixmcdao — Thu, 13 Jun 2024 10:32:07 GMT

Is Amazon issuing a refund or replacement? It seems like quite a bit of angst over a box of candy.

Re: Big Issue with Fedx delivery

LizzieInSRQ — Thu, 13 Jun 2024 10:49:54 GMT

Did you call the candy company? Do they garauntee ice pack still would be cold? No way all the melting happened for being 30 min outside your building. I doubt Fed Ex trucks are refrigerated. Was it sent ground? 2 day? Or overnight?

Hard to tell from rant in writing...I hope you didnt scream at FedEx on the phone. Im in Customer Service for a different kind of service and believe me, when someone starts screaming at me or cussing, im sure to move slower and less wanting to help. Be kind and rational, ill bend over backwards for you.

Breathe deep. You are worked up and that is bad for your blood pressure. Its candy.not life-saving medication. Plus you ordering chocolste with record heat going on was a risk. Im surprised they shipped it.

Re: Big Issue with Fedx delivery

CalminHeart — Thu, 13 Jun 2024 11:18:42 GMT

I'm sorry this happened.

Do you have accounts and preferences/alerts set up on fedex.com and ups.com? If not, do it and they will email or text you when a package is out for delivery and when it's delivered.

FedEx and UPS delivery drivers are NOT responsible for ringing your doorbell and standing there til you answer unless you paid extra for that kind of delivery if the seller offers that option).

I order seafood from Alaska and am alerted to the delivery so know when it's going to arrive. I pay attention to more than just my Ring doorbell. Why? Because that's my job, not the deliverer.

Re: Big Issue with Fedx delivery

Dusty1 — Thu, 13 Jun 2024 12:13:49 GMT

@Goodie2shoes I don't care what was in the package.

If a delivery person has the option of setting a package in out of the weather it seems like they should.

These days people order everything. Medication. Food.

FedEx was terrible for a while. They could NOT get a package near my house.

I live in the country.

Back a clearly marked driveway.

I have a mailbox with our address.

Part way down our long driveway, but visible from the road we have a large box with our address marked on it that says "Deliveries" or they can drive back the driveway.

All of these notes were in my FedEx account.

They would deliver across the road, down the road....

They have finally figured out where I am.

But if you don't complain they don't know.

Re: Big Issue with Fedx delivery

FLGators — Thu, 13 Jun 2024 12:17:47 GMT

I wouldn't blame the delivery guy even though the box said perishable. They deliver 100's of boxes & I don't expect them to read what's written on every box. What they should be doing is taking care of boxes with special instructions..

The sender should have made sure it required a signature. Amazon or the seller will cover the cost unless you or seller paid extra & fedex screwed up,

Re: Big Issue with Fedx delivery

77yangya — Thu, 13 Jun 2024 12:35:17 GMT

Her order WAS damaged and I don't blame her. That was a really unintelligent thing to do. He puts it by her door and then puts it outside in that heat when it distintcly says perishable????

I'd rant too. If your order was damaged you would want a replacement too. Anyone would.

I caught a Fedex guy eating his dinner in front of our house and when he was done he pitched his trash all on the ground. I FLEW out of the house and told him....now, pick all that up NOW. He said oh, yeah.....he didn't.. I picked it up and was about to slam it inside his truck and then he sprang into action to get it. I mean, why can't we be more considerate and caring???? That's what I don't get.

Rant away, hope your new order was aces!

Re: Big Issue with Fedx delivery

Meowingkitty — Thu, 13 Jun 2024 12:38:32 GMT

It's 110 plus where I live and we know better than to order anything perishable from May until October. I don't care how many ice packs you put in it, they will be melted and the product will not be usable. We used to have wine on auto delivery from California and even though they are packed with ice packs, it still sat in the back of the truck for over 12 hours. When we open the package, the wine was bad.

Re: Big Issue with Fedx delivery

77yangya — Thu, 13 Jun 2024 12:44:42 GMT

Seems like a lot of anxed over a box of candy? She didn't get it free. I know if it was anyone else they'd be flipping out.

Wowee, unreal.

These drivers are so uncaring and as far as reading, they read at a kindergarten level. If you're lucky enough to get one that can do better.....

When I was working my bosses loved me BECAUSE I went the "extra mile." That seems to be something that's been forgotten.

I'm a dying breed. You'll have to go a long way to find workers like that anymore.

Person that had their order wrecked......again....hope your new order is aces. If you got it from here, they would send you a new order pronto. I've always gotten wonderful customer service from QVC. Amazon will replace it though....this is funny....I'll try to cut this short...my husband ordered a TV from Amazon but he firmly stated the date he wanted it and they agreed. Well, that got muffed so he ordered another. They sent it on time but the other TV arrived. He said I'll send that one back. Amazon didn't want it ! LOL....hahahah I said.....I don't want it! Amazon said...give it to the trash man. Oh man...I was cracking up! My husband said..okay I'll take it.. Imagine that....no one wanted a new TV! I still laugh my head off thinking of it. Again......hope your new order is aces.