topic Re: Anyone else hear from Synchrony? in Community Chat

Anyone else hear from Synchrony?

Pamita — Tue, 28 May 2024 17:38:20 GMT

Received a letter from Synchrony bank stating a change to my Q Card Account Agreement.

In addition to raising APR , Penalty APR, and Returned Payment Fee they will now be charging $1.99 per month for the convenience of sending a paper statement.

Not too happy with any of this. I'm never late and pay in full each month but I'm not pleased to learn I'll have to pay to receive my bill in the mail.

Anyone else have views on this ?

Re: Anyone else hear from Synchrony?

JYWilliams — Tue, 28 May 2024 17:43:20 GMT

I received the letter so I signed up for paperless statements to keep from paying the $1.99 paper statement fee monthly.

Re: Anyone else hear from Synchrony?

Desertdi — Tue, 28 May 2024 17:44:40 GMT

Bank of America charges extra for a paper checking statement with photos of your paid checks.

Re: Anyone else hear from Synchrony?

occasionalrain — Tue, 28 May 2024 17:49:56 GMT

My Target CC is Synchrony.

I haven't gotten a letter yet. I won't pay for a paper statement. Because using their card gives 5%off and free shipping, I'll accept electronic statements.

Re: Anyone else hear from Synchrony?

deeva — Tue, 28 May 2024 17:51:13 GMT

I didn't get a letter, maybe because I stopped getting paper statements a couple of years ago. I just download the statement.

I don't care about their APR.

Re: Anyone else hear from Synchrony?

geezerette — Tue, 28 May 2024 17:53:34 GMT

Some banks already do this, and I expect more will do so in the future.

Some companies I deal with charge some sort of fee for paying any other way than automatic withdrawal from my bank account or sending in a check (which of course requires me to buy a stamp).

I prefer paper statements. I don't find $2 out of line. But if Synchrony gets crazy about it, I'll drop their card and use one of my other credit cards for the few items I still buy here.

Re: Anyone else hear from Synchrony?

Etoile308 — Tue, 28 May 2024 17:56:31 GMT

Seems to me they are following a trend in banking that has been going on for years.

Re: Anyone else hear from Synchrony?

PhilaLady1 — Tue, 28 May 2024 17:56:43 GMT

I received the email from Synchrony regarding my HSN card, so I updated to paperless. I don't like it, but I will get used to it. I should update to paperless for my Q card too, haven't gotten anything about that yet, but sure it's the same since they're both Synchrony.

Re: Anyone else hear from Synchrony?

beckyb1012 — Tue, 28 May 2024 17:57:44 GMT

I did get a check for $3.00 and some change from them about a month ago. I always round up any credit card bill I receive since I pay in full, just hate writing in the cent amount. JC Penny's uses Synchrony and I guess they do not care for you having a credit for more than a couple of months. I just do not shop at Penney's that often so I do not think about they do not like over payment. That is the only place I have CC with Synchrony.

Re: Anyone else hear from Synchrony?

They CallMe MRWILKES — Tue, 28 May 2024 18:10:27 GMT

I would never pay for a paper statement. I'd pay online or cancel the account if I really didn't need it. My banking and bill paying is 99.995% online right now.

The timing of the rise in the APR is certainly interesting.

Re: Anyone else hear from Synchrony?

kaydee50 — Tue, 28 May 2024 18:12:15 GMT

@Pamita Have them email your bill. We haven't gotten a bill in the mail in decades.

Re: Anyone else hear from Synchrony?

occasionalrain — Tue, 28 May 2024 18:23:31 GMT

I resent these charges coming from banks and credit cards.

Discover bank doesn't charge for paper statements and includes postage paid envelopes.

Re: Anyone else hear from Synchrony?

Kachina624 — Tue, 28 May 2024 18:35:54 GMT

@Pamita wrote:
Received a letter from Synchrony bank stating a change to my Q Card Account Agreement.
In addition to raising APR , Penalty APR, and Returned Payment Fee they will now be charging $1.99 per month for the convenience of sending a paper statement.
Not too happy with any of this. I'm never late and pay in full each month but I'm not pleased to learn I'll have to pay to receive my bill in the mail.

Anyone else have views on this ?

@Pamita. Some legally blind person who can't use a computer needs to challenge this in court under the ADA.

Re: Anyone else hear from Synchrony?

TheMemphisVette — Tue, 28 May 2024 18:43:42 GMT

i remember back when electric co charged for online payments vs snail mail for free.

times a changin

Re: Anyone else hear from Synchrony?

PhilaLady1 — Tue, 28 May 2024 18:50:17 GMT

@Kachina624 wrote:
@Pamita wrote:
Received a letter from Synchrony bank stating a change to my Q Card Account Agreement.
In addition to raising APR , Penalty APR, and Returned Payment Fee they will now be charging $1.99 per month for the convenience of sending a paper statement.
Not too happy with any of this. I'm never late and pay in full each month but I'm not pleased to learn I'll have to pay to receive my bill in the mail.

Anyone else have views on this ?

@Pamita. Some legally blind person who can't use a computer needs to challenge this in court under the ADA.

@Kachina624

Good point! I agree.

Re: Anyone else hear from Synchrony?

geezerette — Tue, 28 May 2024 19:00:59 GMT

I am far from legally blind, but there are just some things I don't like to do online because of sight issues.

For instance, I only read paper books because the e-books are too irritating to me.

Since I would suppose that many of us that do prefer paper are QVC's better customers, giving a free QCard paper statement option to those that spend 'X' dollars a year with the Q might go over well as a perk.

Re: Anyone else hear from Synchrony?

geezerette — Tue, 28 May 2024 19:01:57 GMT

@TheMemphisVette wrote:

i remember back when electric co charged for online payments vs snail mail for free.

times a changin

@TheMemphisVette

Mine still does unless you have automatic withdrawal from your bank account.

Re: Anyone else hear from Synchrony?

jackthebear — Tue, 28 May 2024 19:06:52 GMT

@Kachina624 wrote:
@Pamita wrote:
Received a letter from Synchrony bank stating a change to my Q Card Account Agreement.
In addition to raising APR , Penalty APR, and Returned Payment Fee they will now be charging $1.99 per month for the convenience of sending a paper statement.
Not too happy with any of this. I'm never late and pay in full each month but I'm not pleased to learn I'll have to pay to receive my bill in the mail.

Anyone else have views on this ?

@Pamita. Some legally blind person who can't use a computer needs to challenge this in court under the ADA.

in that case how are they reading the paper statement

Re: Anyone else hear from Synchrony?

mspatmac — Tue, 28 May 2024 19:12:55 GMT

What is a paper statement? What is a check? What is a stamp?

Re: Anyone else hear from Synchrony?

geezerette — Tue, 28 May 2024 19:15:48 GMT

@jackthebear wrote:
@Kachina624 wrote:
@Pamita wrote:
Received a letter from Synchrony bank stating a change to my Q Card Account Agreement.
In addition to raising APR , Penalty APR, and Returned Payment Fee they will now be charging $1.99 per month for the convenience of sending a paper statement.
Not too happy with any of this. I'm never late and pay in full each month but I'm not pleased to learn I'll have to pay to receive my bill in the mail.

Anyone else have views on this ?

@Pamita. Some legally blind person who can't use a computer needs to challenge this in court under the ADA.
in that case how are they reading the paper statement

@jackthebear

It depends on the problem.

My mother wasn't technically legally blind--she could read many paper documents, but she couldn't see things on a computer well enough to tell what they were.