topic Re: Walmart CS Question in Community Chat

Walmart CS Question

Goodie2shoes — Thu, 16 May 2024 21:26:51 GMT

I went to Walmart and bought a large bag of Miracle Grow soil. It was one of the very large bags and almost to heavy for me to pick up and get it in my cart but I managed.

So when I got to the checkout a very sweet little lady who appeared to be at least in her late seventies and the checker told me not to try and pick up the bag, she would come around with her "clicker" to scan the price.

When she went to scan the price she then said her "clicker" didn't work so she had to write down the numbers from the bag. Once my transaction was done and I walked away I noticed I had to walk past the CS dept so I stop there, looked back to see her checkout lane number and asked the CS rep if they would give her a new "clicker" and why. The CS rep looked at me as though it was a bother to him, frowned and said ok.

I thought to myself WOW I was just trying to get the checker her supplies. The store was busy and she had other customers behind me. Can't people just be nice ?? Should I have just kept walking ? I don't feel like I was wrong and I'm sure she would have eventually got a new "clicker" but there was a line of people behind me. I just needed to vent thanks

Re: Walmart CS Question

chrystaltree — Thu, 16 May 2024 21:32:19 GMT

Yes, you should have just kept walking. Whatever was going on with the clicker was none of your concern. He probably thought the cashier complained to customer. You might have got her in trouble for something she didn't do.

Re: Walmart CS Question

50Mickey — Fri, 17 May 2024 11:19:23 GMT

@Goodie2shoes wrote:
I went to Walmart and bought a large bag of Miracle Grow soil. It was one of the very large bags and almost to heavy for me to pick up and get it in my cart but I managed.
So when I got to the checkout a very sweet little lady who appeared to be at least in her late seventies and the checker told me not to try and pick up the bag, she would come around with her "clicker" to scan the price.
When she went to scan the price she then said her "clicker" didn't work so she had to write down the numbers from the bag. Once my transaction was done and I walked away I noticed I had to walk past the CS dept so I stop there, looked back to see her checkout lane number and asked the CS rep if they would give her a new "clicker" and why. The CS rep looked at me as though it was a bother to him, frowned and said ok.
I thought to myself WOW I was just trying to get the checker her supplies. The store was busy and she had other customers behind me. Can't people just be nice ?? Should I have just kept walking ? I don't feel like I was wrong and I'm sure she would have eventually got a new "clicker" but there was a line of people behind me. I just needed to vent thanks

@Goodie2shoes There is an old saying "No good deed goes unpunished." You tried to help the cashier and if the CS rep chooses to ignore your suggestion that's on him. You did nothing wrong.

Re: Walmart CS Question

deepwaterdotter — Thu, 16 May 2024 21:41:37 GMT

Is it possible that the UPC on the bag of soil had somehow become unreadable by the clicker? I've had that happen on plastic bags that have been torn in the area of the UPC.

Re: Walmart CS Question

scatcat — Thu, 16 May 2024 21:46:10 GMT

Sounds about right as far as WalMart goes.
I very rarely shop there, but when I do I always feel like I entered a different dimension.

I don't think it was your place to say anything. The less you get involved the better.

She can pick up her walkie talkie or whatever they use and call in backup.

Re: Walmart CS Question

elated — Thu, 16 May 2024 21:54:42 GMT

I don't think you did anything wrong. You were trying to help a checker who was not able to leave her station due to more customers. I worked their part time and it wasn't a picnic. Many customers are not very pleasant. You sound like a caring person and we need more of those people in our world.

Re: Walmart CS Question

Tinkrbl44 — Thu, 16 May 2024 21:55:27 GMT

@Goodie2shoes

Just speculating here, but ........

The CS clerk you spoke to probably wasn't that cashier's supervisor. They could be entirely different departments, and you basically told him to do some other department manager's job. Not cool.

While your intention was definitely in the right place, next time let the cashier handle the problem as they were trained to do.

The reason I say this is because in my Walmart, there's always the roaming supervisor available for any cashier that has any sort of problem ... and they are there in an instant. No one from CS handles cashiers, as far as I can tell.

JMO, and my speculation here.

Re: Walmart CS Question

Goodie2shoes — Thu, 16 May 2024 21:56:12 GMT

@ deepwaterdotter wrote: Is it possible that the UPC on the bag of soil had somehow become unreadable by the clicker? I've had that happen on plastic bags that have been torn in the area of the UPC.

I don't know what happened she tried to scan the bag then said her clicker didn't work. I realize she was working on her job that she was hired to do but I just felt that letting CS know was just being helpful that's all.

Re: Walmart CS Question

Goodie2shoes — Thu, 16 May 2024 22:07:23 GMT

@ Tinkrbl44 wrote:

I actually looked around for a roaming supervisor as I walked away from the lane but there was no one so that's why I stopped. Oh well I hoped it helped her day go just a little better.

Re: Walmart CS Question

elated — Thu, 16 May 2024 22:16:07 GMT

@Tinkrbl44 wrote:

@Goodie2shoes

Just speculating here, but ........

The CS clerk you spoke to probably wasn't that cashier's supervisor. They could be entirely different departments, and you basically told him to do some other department manager's job. Not cool.

While your intention was definitely in the right place, next time let the cashier handle the problem as they were trained to do.

The reason I say this is because in my Walmart, there's always the roaming supervisor available for any cashier that has any sort of problem ... and they are there in an instant. No one from CS handles cashiers, as far as I can tell.

JMO, and my speculation here.

Apparently, you never worked in Walmart. You have no idea what you are talking about. I worked their part time. You can speculate all you want.

Re: Walmart CS Question

elated — Thu, 16 May 2024 23:24:11 GMT

@Goodie2shoes wrote:
@ Tinkrbl44 wrote:
The reason I say this is because in my Walmart, there's always the roaming supervisor available for any cashier that has any sort of problem ... and they are there in an instant. No one from CS handles cashiers, as far as I can tell.

I actually looked around for a roaming supervisor as I walked away from the lane but there was no one so that's why I stopped. Oh well I hoped it helped her day go just a little better.

Trust me when I say this trying to get a supervisor is like pulling teeth.You can page all you want and they never seem to hear it. People who think they know don't.

Re: Walmart CS Question

Mom2Dogs — Thu, 16 May 2024 22:22:57 GMT

@scatcat In my neck of the woods - Walmart is our only large retailer, so I shop there a lot. I have never had a bad experiece with anyone that works there...as far as customers, well I could recommend a shower to some people I encounter..

Re: Walmart CS Question

Group 5 minus 1 — Thu, 16 May 2024 22:51:09 GMT

You should have pursued it.

Re: Walmart CS Question

Desertdi — Thu, 16 May 2024 23:40:25 GMT

I quit going to my local Walmart. They now have SEVERAL angry-looking "inspectors" at the self-checkout area. It is quite intimidating.

I now go to the next town where they are much friendlier.

Re: Walmart CS Question

Tori3569 — Thu, 16 May 2024 23:47:37 GMT

As previously stated, there may have been a smudge or rip or even dirt covering part of the sku. That is probably why the scanner didn't pick the item up.

I would find it hard to believe the cashier was using a defective scanner for a few reasons. First of all, if it wasn't working she wouldn't have tried to use it on the bag. Secondly, no cashier could go an entire shift with a broken scanner. I've rung registers for hours at a time in the past and would have lost it if my scanner didn't work for anything more than a few customers.

Re: Walmart CS Question

4kitties — Fri, 17 May 2024 00:14:35 GMT

Maybe there was nothing the Customer Service person could do about it.

Another department or person may be responsible for malfunctioning equipment.

Re: Walmart CS Question

KingstonMom — Fri, 17 May 2024 10:19:31 GMT

@Goodie2shoes

In my mind you did nothing wrong.

In this day and age of, "Me, Me, Me....it's all about me", you were trying to do something nice for another human.

I personally applaud that.

Re: Walmart CS Question

CrazyDaisy — Fri, 17 May 2024 11:39:39 GMT

@Goodie2shoes wrote:
@ deepwaterdotter wrote: Is it possible that the UPC on the bag of soil had somehow become unreadable by the clicker? I've had that happen on plastic bags that have been torn in the area of the UPC.

I don't know what happened she tried to scan the bag then said her clicker didn't work. I realize she was working on her job that she was hired to do but I just felt that letting CS know was just being helpful that's all.

Shop at Walmart often. There are just some items that are harder to scan than others. I think the "soft" items just don't sit flat and are harder to scan. Does not mean the hand device is broken. The device is also linked to the register and not like replacing a stapler.

Re: Walmart CS Question

CalminHeart — Fri, 17 May 2024 11:48:47 GMT

@Goodie2shoes wrote:
I went to Walmart and bought a large bag of Miracle Grow soil. It was one of the very large bags and almost to heavy for me to pick up and get it in my cart but I managed.
So when I got to the checkout a very sweet little lady who appeared to be at least in her late seventies and the checker told me not to try and pick up the bag, she would come around with her "clicker" to scan the price.
When she went to scan the price she then said her "clicker" didn't work so she had to write down the numbers from the bag. Once my transaction was done and I walked away I noticed I had to walk past the CS dept so I stop there, looked back to see her checkout lane number and asked the CS rep if they would give her a new "clicker" and why. The CS rep looked at me as though it was a bother to him, frowned and said ok.
I thought to myself WOW I was just trying to get the checker her supplies. The store was busy and she had other customers behind me. Can't people just be nice ?? Should I have just kept walking ? I don't feel like I was wrong and I'm sure she would have eventually got a new "clicker" but there was a line of people behind me. I just needed to vent thanks

Having worked in grocery store customer service after retiring, the clicker doesn't always work if it's stretched too far, if the UPS code isn't clear, or if the item isn't in the system yet.

Customer service is not responsible for equipment issues. If the checker had a problem, she should report it to her floor manager who is the one who can help or replace it.

Re: Walmart CS Question

Tinkrbl44 — Fri, 17 May 2024 18:55:53 GMT

@elated wrote:
@Tinkrbl44 wrote:

@Goodie2shoes

Just speculating here, but ........

The CS clerk you spoke to probably wasn't that cashier's supervisor. They could be entirely different departments, and you basically told him to do some other department manager's job. Not cool.

While your intention was definitely in the right place, next time let the cashier handle the problem as they were trained to do.

The reason I say this is because in my Walmart, there's always the roaming supervisor available for any cashier that has any sort of problem ... and they are there in an instant. No one from CS handles cashiers, as far as I can tell.

JMO, and my speculation here.

Apparently, you never worked in Walmart. You have no idea what you are talking about. I worked their part time. You can speculate all you want.

@elated

WOW ... so self-righteous!

No, I've never worked in a Walmart but I shop at them a couple times a month. Two different stores, in fact.

Just last week the woman in front of me was finalizing her check out as I was loading my stuff onto the conveyor belt. The cashier had an issue (a few hundred dollar bills) and pressed a call button.

Her supervisor was there in less than 20 seconds ... which, personally, I consider an acceptable time frame for assistance. And yes, that's my speculation.

Just curious ... since you worked at Walmart and obviously know EVERYTHING there is to know about the procedures in every store everywhere, are you saying a person behind the CS desk was the best person in authority to deal with a cashier's equipment malfunction?