topic Re: buyers beware. in Community Chat

buyers beware.

shopped out — Tue, 23 Apr 2024 04:50:30 GMT

Do not purchase iems at full price. or sale price. I did. then 2 days after saw on tv for less aabout $28.00 less. Call customer service who saw it on line and said I would get a adjustment. Never mentioned it being a sale or clearence item. Now they said no adjustment.

here are my options. retun it less the shipping reorder it with the lesser price plus the shipping.

being a customer sincce 2001 have never had this experience.

Worked in retail and if the customer brought the item with their receive soon, days not months we would adjust their price. Just good business.

Re: buyers beware.

AZfem — Tue, 23 Apr 2024 05:08:01 GMT

QVC used to give you a price adjustment if price went lower & you called in 30 days. What are they telling you about your utem? Are you saying if its clearance they won't adjust? This will just add to returns if you send back & re buy (and the returns are slow as can be now). Is this a new policy?

Re: buyers beware.

TheMemphisVette — Tue, 23 Apr 2024 08:45:47 GMT

Q WAKE THE HECK UP!!

This is up there with the dumbest changes ever.

if the buyer returns it, you will be reselling it at a lower price anyway

if the buyer returns it, you are adding to you return process/loss

if the buyer is mad and gone for good

most resellers offer price adjustments within reasonable timeline with no regard to why it was marked down.

Q....

get one of your bean counters to pull the adjustments for last rolling year. compare that to what if 50% were returned instead. and don't forget to factor in losing 10% of the customers if adjustments were denied. work the numbers and get back to us by thursday.

Re: buyers beware.

Sparky3333 — Tue, 23 Apr 2024 05:23:22 GMT

Call and get a different CS rep...Sometimes you can get one that is wrong..Call again and a third time if needed..I have done this many times and always get the help i need eventually.Good luck!

Re: buyers beware.

on the bay — Tue, 23 Apr 2024 10:30:59 GMT

This is my theory, (for what it's worth or not).

About a month or two ago, some nice poster mentioned that she had called and gotten a refund on an item that had been reduced after she had purchased it and she was able to get credit.

Others talked about how it seemed to be happening a lot and was strange how some things were reduced a lot even the next day after being at a higher price.

Some said they watched and routinely called to get a credit.

Others like me were not aware or didn't really notice this but glad to know of it.

Some reported back, including me how after reading about this we were able to get credit for the difference in what we paid and the now lower price.

I wonder if so many started calling in or emailing and getting credit, that QVC realized this was not such a great idea and the policy was changed to no credit would be given for an item now on sale or clearance etc. Then when would credit be given? Never? What else would you call a lower price?

And why were prices in some cases reduced so drastically, seemingly all of a sudden. Was it because the overpriced item was not selling, or sold at the high price and not many left so they needed to get rid of it? Who knows?!

What it ends with is many unhappy customers. It always makes someone feel bad to see what they paid for yesterday is now

reduced so much. Unless the color or size they wanted is now sold out and they got the one they wanted even at a higher price

Just seems another example of QVC making a not very profitable decision, while thinking they are making one.

Just like a restaurant keeps being successful-good food, good prices, creative and attractive marketing, treats employees well, so do for the most part, other types of businesses.

Or they don't and continually make bad decisions, and don't succeed.

Re: buyers beware.

ScrapHappy — Tue, 23 Apr 2024 11:10:02 GMT

O recently bought an area rug from Target. It was $419. Two days later, when the next weekly ad/Target Circle Deals came out, it was $293. I called CS and he said since it was a Target Circle Deal, he couldn't do a price adjustment. I told him the deal wasn't available when I purchased the rug and that I'm a Target Circle member. It didn't matter. Went to the store. The guy at the return counter was very nice, didn't question and didn't question anything. Returned the rug and re-purchased it. I Think customer service, especially via phone, is lacking these days.

Re: buyers beware.

cjm61 — Tue, 23 Apr 2024 13:26:07 GMT

@shopped out I was always taught you don't buy unless it's drastically reduced. I really could care less about the price adjustments policies from retailers as I buy so cheap that I never see it for less.

I buy As Is, TSV's, Lunchtime and Primetime Specials (although these are not as reduced as in the past).

Re: buyers beware.

Kachina624 — Tue, 23 Apr 2024 13:56:16 GMT

@Sparky3333 wrote:
Call and get a different CS rep...Sometimes you can get one that is wrong..Call again and a third time if needed..I have done this many times and always get the help i need eventually.Good luck!

@Sparky3333. @AZfem. I don't think this is negotiable. A new policy. Went into effect very suddenly late last month. It seems to be set in stone.

Re: buyers beware.

chrystaltree — Tue, 23 Apr 2024 16:39:32 GMT

From what I understand they have tightened up on price adjustments . Clearance items are not eligible and they won't make exceptions now. And that good business. Sorry but some retailers did back in the old days is irrelevant now. QVC should update it's price adjustment policy on it's home page so that everyone is aware of it.

Re: buyers beware.

MG Chris — Tue, 23 Apr 2024 16:45:12 GMT

They won't credit you the difference until the item has shipped. If the item sells out or goes back to full price you are out of luck. HSN will credit immediately.

Re: buyers beware.

AZfem — Tue, 23 Apr 2024 21:54:22 GMT

@Kachina624

Do you or does anyone know exactly what the new policy is? Is it clearance, sale, clearance sale, all or what kind of items?

When I used to shop more in stores, I used to play the game. If they wouldn't give me a price adjustment I'd return & buy back. At Macys, they were wise to this gambit & used to hold returns in the back for 3-4 days. I worked there for a time & had access to the back rooms so would go in & get it & buy it before it went back on the floor.

This is hard to do with shipping fees both ways.

Re: buyers beware.

Kachina624 — Tue, 23 Apr 2024 22:26:12 GMT

@AZfem. I couldn't find the new policy on the website but someone else did and it was printed here a couple days ago. Perhaps the mods could help you find it. It's very confusing. It seemed like everything that wasn't regular price is exempt from adjustment.

Contact for mods,

Qvcsocialteam@qvc.com

Re: buyers beware.

AZfem — Tue, 23 Apr 2024 22:56:14 GMT

Thank you @Kachina624 !

Re: buyers beware.

dooBdoo — Tue, 23 Apr 2024 23:22:18 GMT

@Kachina624 wrote:
@AZfem. I couldn't find the new policy on the website but someone else did and it was printed here a couple days ago. Perhaps the mods could help you find it. It's very confusing. It seemed like everything that wasn't regular price is exempt from adjustment.

Contact for mods,
Qvcsocialteam@qvc.com

@Kachina624, Is this the one?

(courtesy of @Venezia and @loriqvc -- thank you!😊)

"What is your price guarantee?

Our focus is always on our customers and sharing products brought to life through the power of storytelling via our distinctive video platforms and other touchpoints. No matter which way you choose to shop with us, QVC offers a price adjustment if we lower the price of your item and you contact us within 30 days of your order date, except as stated below.

A few things to know…
Current promotion code offers, final clearance pricing and/or shipping promotions cannot be applied to previous orders. Limited-Time special offers such as Today’s Special Values, Lunchtime Specials, etc. are valid only during the timeframe stated. If your item is featured as a limited-time special offer within 30 days of your order date, price matching for your item is available only while the limited-time special offer is in effect and is not available once the limited-time special offer has expired. We do not match prices being offered by other retailers; we only match QVC prices. Price adjustments are not available on shipping and handling or tax."

Customer Care thread "When did the price adjustment policy change?"

https://community.qvc.com/t5/Customer-Care/When-did-the-price-adjustment-policy-change/m-p/8367801/highlight/true#M83549

Re: buyers beware.

spumoni99 — Wed, 24 Apr 2024 00:02:17 GMT

@on the bay wrote:
This is my theory, (for what it's worth or not).

About a month or two ago, some nice poster mentioned that she had called and gotten a refund on an item that had been reduced after she had purchased it and she was able to get credit.

Others talked about how it seemed to be happening a lot and was strange how some things were reduced a lot even the next day after being at a higher price.

Some said they watched and routinely called to get a credit.

Others like me were not aware or didn't really notice this but glad to know of it.

Some reported back, including me how after reading about this we were able to get credit for the difference in what we paid and the now lower price.

I wonder if so many started calling in or emailing and getting credit, that QVC realized this was not such a great idea and the policy was changed to no credit would be given for an item now on sale or clearance etc. Then when would credit be given? Never? What else would you call a lower price?

And why were prices in some cases reduced so drastically, seemingly all of a sudden. Was it because the overpriced item was not selling, or sold at the high price and not many left so they needed to get rid of it? Who knows?!

What it ends with is many unhappy customers. It always makes someone feel bad to see what they paid for yesterday is now
reduced so much. Unless the color or size they wanted is now sold out and they got the one they wanted even at a higher price

Just seems another example of QVC making a not very profitable decision, while thinking they are making one.

Just like a restaurant keeps being successful-good food, good prices, creative and attractive marketing, treats employees well, so do for the most part, other types of businesses.
Or they don't and continually make bad decisions, and don't succeed.

I think the number of shoppers on this forum is a very small drop in the bucket of the total number of QVC shoppers.

Re: buyers beware.

on the bay — Wed, 24 Apr 2024 00:20:24 GMT

@spumoni99,

You are probably right. But I think it is kind of strange that a month or so after more here found out about getting credit, they changed the whole policy. There are hundreds who also read here that don't post. I'm amazed at how many view posts here.

Re: buyers beware.

Venezia — Wed, 24 Apr 2024 00:49:37 GMT

Whatever anyone thinks about whether the new policy is fair or not, one thing stands out to me: it's completely ambiguous.

Just for an example: the way it's worded, it seems to say that, if you notice a lower price during the LTS hours and contact CS then, you'll get a refund of the price difference.

But, if you call after those hours, you won't. In other words, you have to contact them during the special promotion timeframe.

However, as several posters have reported they're being denied the price adjustment even then. On the other thread, one poster shared verbatim what she was told by a member of the Social Team.

It seems to this longtime QVC customer, that it's not worth even trying to request a price adjustment anymore, as there are so many loopholes, it will be denied pretty much every time. "OH...does the day have a "Y" in it? Sorry, we don't issue price adjustments on those days!" (Yes, I'm being sarcastic.)

I definitely won't be buying anything from now on unless it's a really low price (and preferably with free shipping).

Perhaps we could get a lawyer to interpret the new "policy" for us?

Re: buyers beware.

Venezia — Wed, 24 Apr 2024 00:51:20 GMT

@MG Chris wrote:
They won't credit you the difference until the item has shipped. If the item sells out or goes back to full price you are out of luck. HSN will credit immediately.

@MG Chris - Now they won't even issue you the price difference then. There are a lot of posts about this latest issue.

Re: buyers beware.

SaveTheTurtles — Wed, 24 Apr 2024 01:07:30 GMT

A needs to study the marketing case studies of LL Bean and REI who both have exceptional customer service and price adjustment policies. What happened to the customer is always right?

Re: buyers beware.

Puppy Lips — Wed, 24 Apr 2024 02:33:13 GMT

Oh wow. I have been refunded a LOT of money over the years because I am always checking my items for lower current prices. I also think the new policy is confusing. One of my purchases recently was a lunchtime special and I was denied a price adjustment, which the policy seems to state they will do if requested during the LTS time frame. They need to spell out exactly when they WILL do a price adjustment. I have purchased a lot of clothing lately, and that has to stop. I am currently gathering a ton of clothes to donate, almost all from QVC. Some of the things I hardly ever wore. I need to make some changes in my life and stepping away from buying more than I need is one of them.