topic Re: QVC main page in Community Chat

QVC main page

Janey2 — Sat, 27 Apr 2024 15:44:56 GMT

When I try to get to the main page I do not see what I usually get. It appears that part of the top and bottom disappeared. I do not get "my account" "items on air" "cart," etc that appear on the top of the home page. Also the bottom disappeared. I do not see "forums" meet the hosts etc. The only reason I can write this is I had to google qvc forums to get here. Anyone else have this problem?

Re: QVC main page

kaydee50 — Sat, 27 Apr 2024 15:52:07 GMT

No. Nothing unusual at my end.

Re: QVC main page

SandySparkles — Sat, 27 Apr 2024 15:54:12 GMT

That is unfortunate! There has been no changes to my home page.🥰 Have you tried closing your browser, and emptying your cache/browsing history? That usually fixes common problems like that.👍 I HOPE you are able to get the matter resolved SOON!🤞🤞😊

~~~All we need is LOVE💖

Re: QVC main page

FancyPhillyshopper — Sat, 27 Apr 2024 16:09:34 GMT

All looks great on my end!

100% this is an individual user issue.

Re: QVC main page

suzeem — Sat, 27 Apr 2024 16:15:33 GMT

This happened to me on my iPad a few weeklies ago. I cleared my internet cookie and rebooted my iPad and the regular cover page appeared.

Re: QVC main page

Kachina624 — Sat, 27 Apr 2024 16:30:50 GMT

@Janey2. It sounds as though there may be an issue with your device.

Re: QVC main page

Susan345 — Sat, 27 Apr 2024 16:33:13 GMT

The only change I see is a change in the order of the menu items at the top of the page. The sign in and account option is in the same place as before.

I am logging in on my laptop. It must look really different on a phone or tablet.

Re: QVC main page

DrakesMomma — Sat, 27 Apr 2024 16:32:59 GMT

I had the same issue on my desktop computer last week. I cleared the browsing history for the last month. After that all the info was there again. Of the websites I usually go to it was only QVC with the issue.

Re: QVC main page

Venezia — Sat, 27 Apr 2024 17:14:48 GMT

@Janey2 - I have the same problem on my iPad; just started (or I just noticed) this past week. For the life of me, I couldn't get to the forums or anything else normally at the bottom.

It just never stops these days with QVC chopping and changing things.

(No problem with my desktop, just my iPad.)

Re: QVC main page

Venezia — Sat, 27 Apr 2024 17:27:47 GMT

@suzeem wrote:
This happened to me on my iPad a few weeklies ago. I cleared my internet cookie and rebooted my iPad and the regular cover page appeared.

@suzeem - I just tried this and it worked on the second attempt. Thank you.

But I'm getting tired of having to jump through these hoops for QVC. I honestly don't have these issues with any other online website I use.

Re: QVC main page

KatieB — Sat, 27 Apr 2024 17:35:50 GMT

The main page is not like it was in the past (does not look like it did in the past). They (the programmers) have made a mess of it. Not user friendly at all - things are all over the place and the page is crammed full of stuff.

Re: QVC main page

Janey2 — Sat, 27 Apr 2024 17:56:50 GMT

@KatieB I agree, but that's not my problem. The top part of the page and the bottom part of the page disappeared last night.

thanks to all who had suggestions. I tried them, but nothing changed.

Re: QVC main page

kindred cats — Sun, 28 Apr 2024 17:50:52 GMT

I began having this exact issue last evening.

I will try the remedy stated here that worked for some.

Re: QVC main page

Beammeupscotty — Sun, 28 Apr 2024 17:53:07 GMT

A lot of times when I have a problem, it turns out it doesn't like my browser. I use "Edge" and also have Norton but I like my "Edge".
"Live Chat" won't work fo rme with edge but it does sometimes with Norton. If you have a different browser you could try that. Also here is the Q customer number in case you can't see it on your page.

888-345-5788

Re: QVC main page

kindred cats — Sun, 28 Apr 2024 18:05:32 GMT

Clearing the browsing worked for me!!

Thanks everyone.