topic Re: USPS is Such a Disappointment! in Community Chat

USPS is Such a Disappointment!

charsha — Tue, 16 Apr 2024 13:12:18 GMT

I used a QVC pre-paid label due to the weight of a handbag I was returning, and it's trek started on April 6th, and today April 16th it is still in the process of getting back to QVC!!

Also another package using their label, was mailed the same day due to a sandal that was defective, is also circuling the states on its way back with their "2-day" return label. I know it will eventually get there, but just as a contrast, I returned a package of tops using my own label, (which usually takes weeks before I see a credit) and it has already been processed and the credits given. Surprised about this.

It is more than annoying that keeps happening. The USPS is a joke, and now I see the price of stamps will increase again in July. P.S. I was charged $6.95 for using my own label, so now I will have to get that reversed, as well. SMH

Re: USPS is Such a Disappointment!

CAcableGirl2 — Tue, 16 Apr 2024 12:55:56 GMT

@charsha If you can track it by the number and it shows received and still in transit after that long, I would call QVC and ask for them to submit the credit now.

As long as you can track its location, QVC should be able to and if it's lost using one of their labels, you shouldn't be responsible.

I would call today and ask for the credit!

Re: USPS is Such a Disappointment!

Karie2022 — Tue, 16 Apr 2024 12:57:57 GMT

JUNE 16TH???

Re: USPS is Such a Disappointment!

haddon9 — Tue, 16 Apr 2024 13:00:55 GMT

I always send an email to QVC to let them know what I'm returning along with the order & item numbers. I get a response usually in less than a week with a refund.

QVCeasyreturns@qvc.com

Re: USPS is Such a Disappointment!

DJs mom — Tue, 16 Apr 2024 13:02:54 GMT

@charsha when you use the QVC prepaid label to return a product, it is not handled by USPS, they are just acting as a drop-off center. A 3rd party contracted by QVC picks up the package from USPS and is responsible for delivering your return to QVC. You cannot blame this on the post office.

Re: USPS is Such a Disappointment!

kitcat51 — Tue, 16 Apr 2024 13:05:43 GMT

❤ USPS...understaffed where I live & they still do a fantastic job.

Re: USPS is Such a Disappointment!

charsha — Tue, 16 Apr 2024 13:12:52 GMT

@Karie2022Oops. thanks for the notice = edited.

Re: USPS is Such a Disappointment!

occasionalrain — Tue, 16 Apr 2024 15:27:14 GMT

You are blaming the USPO when the fault is QVC's. They have negotiated a lower shipping cost to them in exchange for slower shipping.

The USPO gets my Amazon packages to me in a couple days while Q packages take forever.

Re: USPS is Such a Disappointment!

Jk9 — Tue, 16 Apr 2024 17:07:59 GMT

I get and send packages frequently through USPS and don't have problems. My problems are when I UPS so I guess it depends on where you are. I prefer using the USPS and the QVC return labels when possible.

Re: USPS is Such a Disappointment!

ScrapHappy — Tue, 16 Apr 2024 17:39:19 GMT

@charsha wrote:
I used a QVC pre-paid label due to the weight of a handbag I was returning, and it's trek started on April 6th, and today April 16th it is still in the process of getting back to QVC!!
Also another package using their label, was mailed the same day due to a sandal that was defective, is also circuling the states on its way back with their "2-day" return label. I know it will eventually get there, but just as a contrast, I returned a package of tops using my own label, (which usually takes weeks before I see a credit) and it has already been processed and the credits given. Surprised about this.
It is more than annoying that keeps happening. The USPS is a joke, and now I see the price of stamps will increase again in July. P.S. I was charged $6.95 for using my own label, so now I will have to get that reversed, as well. SMH

I have a return for AVC and I'm dreading it. I do always make sure that it has tracking but nowadays that doesn't even seem to matter. I sent a gift card for valentine's day to my siter and she never received it. My husband sells stuff on Ebay and he mailed a box (insured and tracked), weeks later tracking just stopped and the buyer never got got the box. Went to post office, no help. When asked how can tracking just end...no answers. He refunded the buyer his money. Box still missing. Our post office is horrible. There are posts and complaints about it on our local neighborhood APP all the time. The new stations have been doing specials on it for months now. Three distribution centers have been cut to 1, a new one. On the news they show big rig trucks for miles waiting to get into the distribution facility. Our state senator has gotten involved saying this is no way to run a business and he wants answers. Supposely going to meet with post master general in a month. In stark contrast, I returned an item to Amazon. Went to UPS store. They scanned it and had my return in less than an hour.

Re: USPS is Such a Disappointment!

cjm61 — Tue, 16 Apr 2024 18:01:53 GMT

@charsha My area's USPS is horrendous. It's even been highlighted on the news as being unreliable, non-professional, and poorly ran. I have had at least, no kidding, 30 packages not delivered to my box but delivered to another person. In addition, I have received over a dozen packages addressed to another person.

I could go on and on but you get the point. And no, this was not QVC's fault.

On the other hand, the UPS in our area is outstanding. I wish they would not turn over our packages to USPS for delivery. They can get it to USPS in 2-3 days whereas, it sits at our post office for 3-6 days.

I know it is demographics, some like their USPS and others don't. In my previous area the USPS was superb.

Re: USPS is Such a Disappointment!

Donna2019 — Wed, 17 Apr 2024 03:37:09 GMT

Call QVC Customer Service to let them know you are/did send it back, when they check on it and see that yes it is on it's way back then tell them to credit your account for the payment(s) you have made. They do not have to wait till they officially get the item back once their carrier has picked it up, it's on them.

Re: USPS is Such a Disappointment!

Hetshepshut — Wed, 17 Apr 2024 04:11:20 GMT

It is not the fault of the post office. It is the method chosen by QVC to send and return items. The USPS does an incredible job with employees who work extremely hard, so please stop the USPS bashing.

Re: USPS is Such a Disappointment!

Tinkrbl44 — Wed, 17 Apr 2024 05:35:48 GMT

I've changed two things in ordering online ...

First, I don't order anything that weighs more than a pound. Earrings, makeup, or feathers ... that's pretty much it.

Second, I print my own labels, with tracking, on Paypal. It costs less and gets there and processed much faster.

Re: USPS is Such a Disappointment!

Carolina925 — Wed, 17 Apr 2024 12:03:14 GMT

I don't think it's a USPS issue. I rarely return anything, probably only under 5 items in the past 30 years. The last thing I returned, and can't for the life remember what it was, I emailed CS and explained that I would be returning the item. They told me what to do for USPS pickup, which I followed. I was issued a refund within a week, the package was picked up within a week, then I got an email about a month or so later saying they'd received my return and would be issued a refund shortly. No complaints from me so far. Hope your issue is resolved soon.

Re: USPS is Such a Disappointment!

katie1859 — Wed, 17 Apr 2024 13:26:05 GMT

Welcome to the USPS haters club.

Re: USPS is Such a Disappointment!

Rockycoast — Wed, 17 Apr 2024 13:35:29 GMT

As others have stated. QVC chooses the mailing process/route, not USPS. Your problem is with qvc.

I have absolutely no problem with our Post Office delivery. They do a fantastic job. We have 2 different mail people. One likes to drive the mail truck for delivery, the other likes to park the truck at the church lot and walk his route. Both do an awesome job in all kinds of weather. NO complaints from me at all for either recieving or sending out mail or packages.

Re: USPS is Such a Disappointment!

KatieB — Wed, 17 Apr 2024 13:52:00 GMT

@charsha wrote:
I used a QVC pre-paid label due to the weight of a handbag I was returning, and it's trek started on April 6th, and today April 16th it is still in the process of getting back to QVC!!
Also another package using their label, was mailed the same day due to a sandal that was defective, is also circuling the states on its way back with their "2-day" return label. I know it will eventually get there, but just as a contrast, I returned a package of tops using my own label, (which usually takes weeks before I see a credit) and it has already been processed and the credits given. Surprised about this.
It is more than annoying that keeps happening. The USPS is a joke, and now I see the price of stamps will increase again in July. P.S. I was charged $6.95 for using my own label, so now I will have to get that reversed, as well. SMH

SMH at your post. Good grief.

And NO, the USPS is not a joke.

You made a big deal out of nothing.

Re: USPS is Such a Disappointment!

shoekitty — Wed, 17 Apr 2024 21:11:40 GMT

@charsha wrote:
I used a QVC pre-paid label due to the weight of a handbag I was returning, and it's trek started on April 6th, and today April 16th it is still in the process of getting back to QVC!!
Also another package using their label, was mailed the same day due to a sandal that was defective, is also circuling the states on its way back with their "2-day" return label. I know it will eventually get there, but just as a contrast, I returned a package of tops using my own label, (which usually takes weeks before I see a credit) and it has already been processed and the credits given. Surprised about this.
It is more than annoying that keeps happening. The USPS is a joke, and now I see the price of stamps will increase again in July. P.S. I was charged $6.95 for using my own label, so now I will have to get that reversed, as well. SMH

Shoekitty said, It takes forever. Sometimes over 3 weeks. Once they get it, it takes a weeks to see refund, but the exchanges come quick. I return so little that the last return I sent in for exchange in December, before Christmas took 23 days to get to them.