topic Re: Email From QVC ( not the one you think) in Community Chat

Email From QVC ( not the one you think)

Jordan2 — Sat, 09 Mar 2024 16:24:24 GMT

Last week I got an email that stated we are refunding your money on your purchase you returned. The thing is I didn't send the item back but had a credit from QVC on my Visa card for $100. I knew it was an error on QVC's part and called them to alert them of their error. I asked how could this have happened, she said it may have been a glitch in the system.

Re: Email From QVC ( not the one you think)

cheriere — Sat, 09 Mar 2024 16:29:41 GMT

@Jordan2 wrote:
Last week I got an email that stated we are refunding your money on your purchase you returned. The thing is I didn't send the item back but had a credit from QVC on my Visa card for $100. I knew it was an error on QVC's part and called them to alert them of their error. I asked how could this have happened, she said it may have been a glitch in the system.

Wow! I've never experienced a glitch work in my favor lol. It was very kind and honest of you to let them know what happened.😊💝

Re: Email From QVC ( not the one you think)

Stray — Sat, 09 Mar 2024 16:58:21 GMT

@Jordan2 - they should give you the $100 for honesty.

Re: Email From QVC ( not the one you think)

San Antonio Gal — Sat, 09 Mar 2024 17:05:01 GMT

@Jordan2 - Good for you for being honest. I would have done the same thing.

Re: Email From QVC ( not the one you think)

San Antonio Gal — Sat, 09 Mar 2024 17:07:14 GMT

@Stray wrote:
@Jordan2- they should give you the $100 for honesty.

I don't think people should have to be rewarded for being honest.

Re: Email From QVC ( not the one you think)

Jordan2 — Sat, 09 Mar 2024 17:13:31 GMT

I think if QVC realized their error, you can be prosecuted for keeping the funds, it isn't worth the chance of getting caught. I also believe in karma, keeping the money would have weighed on me and I would feel guilt about it.

Re: Email From QVC ( not the one you think)

Nightowlz — Sat, 09 Mar 2024 18:28:28 GMT

Sometimes trying to do the right thing ends up being a hassle.

DH ordered a Honda lawnmower from Home Depot online several years ago. For some reason They shipped him 2?

DH called Home Depot so they could send out call tag for UPS to pick one of them up. They never did send out the call tag. DH kept calling them.

They wanted him to return it to Home Depot but that's a 3 hour round trip drive so DH told them no he was not doing that.

They said they could not pick it up because they cannot ship those items with oil or fuel in them. DH told them it was brand new never opened the box with no oil or fuel in it.

DH told the person he talked to if you can ship it to me like that than UPS can ship it back to Home Depot the same way?

Re: Email From QVC ( not the one you think)

Sooner — Sat, 09 Mar 2024 18:29:54 GMT

@San Antonio Gal wrote:
@Stray wrote:
@Jordan2- they should give you the $100 for honesty.

I don't think people should have to be rewarded for being honest.

@San Antonio Gal Thanks for sharing! You are a good egg!

Re: Email From QVC ( not the one you think)

NYCLatinaMe — Sat, 09 Mar 2024 22:11:38 GMT

@Jordan2 wrote:
I think if QVC realized their error, you can be prosecuted for keeping the funds, it isn't worth the chance of getting caught. I also believe in karma, keeping the money would have weighed on me and I would feel guilt about it.

@Jordan2 I am pretty sure you wouldn't have been prosecuted, unless it was thousands of dollars. But they could have asked for the money back.

Re: Email From QVC ( not the one you think)

Estellee — Sat, 09 Mar 2024 22:23:30 GMT

@Jordan2 Thanks for sharing, that is unreal!

Re: Email From QVC ( not the one you think)

shoesnbags — Sat, 09 Mar 2024 22:34:34 GMT

@Nightowlz

So now you have me interested. How was this finally resolved?

Re: Email From QVC ( not the one you think)

haddon9 — Sat, 09 Mar 2024 22:43:47 GMT

@NYCLatinaMe wrote:
@Jordan2 wrote:
I think if QVC realized their error, you can be prosecuted for keeping the funds, it isn't worth the chance of getting caught. I also believe in karma, keeping the money would have weighed on me and I would feel guilt about it.

@Jordan2 I am pretty sure you wouldn't have been prosecuted, unless it was thousands of dollars. But they could have asked for the money back.

Agreed....Believe it or not some people get tons of emails and might never have read it. I'm one who rarely reads emails from QVC.

As for getting a refund, I would only see that when I'm doing my bills and may or may not have noticed & wondered about it.

I can't see how you would be persecuted when you didn't do anything wrong and was unaware of this happening over $100.00.

Re: Email From QVC ( not the one you think)

Burnsite — Sat, 09 Mar 2024 23:23:10 GMT

From hundreds of transactions with QVC, I had one that the Q wasn't sure they believed me. The outcome reveals the goodness of at least one Q customer and QVC itself.

This was a while ago. I ordered a Stan Herman bathrobe and never received it. I called the Q and asked them for a resend or a refund. While not too gnarly, they did the refund, but clearly the CS person seemed to think I wanted a second bathrobe for nothing. Didn't believe me. (The bathrobe was a very fair price, not expensive--I just never got it.)

So. . I got a little frost from the CS rep but received a replacement bathrobe. About a month later, I got another bathrobe . . . from a QVC customer, who saw that her address was not on the box, but instead in S FL.She wrapped it up and paid to send it back to me, putting in a nice note explaining she had been away when it came, and that she had not ordered it.

So I called QVC back and told them about the customer who sent it back to me and told them to recharge me. The CS was amazed and reversed my credit, charging for the robe. She said she would thank the generous customer, too.

I've returned boxes myself over the years that came to my porch without my address and with somebody else's address on it. I have always brought it over to the neighbors involved: none of my unsolicited boxes were in other towns or state, though.

. Most recently, I came back from Japan in November and found a gigantic 60 pound box on my porch, a pink Christmas tree! I thought that one of my relatives must have won Lotto!

I wondered if it was just a weird jet-lag dream next AM (the flight back lasted 24 hrs). But there it still was, where I had dragged it into my living room around 3AM.

A family one block over rejoiced. They have always wanted a pink Christmas tree. (I have had one for years, though it is tiny and humble). Love pink for the winter holidays in the tropics!

Re: Email From QVC ( not the one you think)

hayseed00 — Sat, 09 Mar 2024 23:13:15 GMT

@San Antonio Gal I would of done the same thing also. Even when I'm conteplating a difficult decision I always remember what my nursing professor told me many years ago, "The right thing to do is often the hardest thing to do."

Re: Email From QVC ( not the one you think)

Nightowlz — Sun, 10 Mar 2024 01:48:01 GMT

@shoesnbags wrote:
@Nightowlz
So now you have me interested. How was this finally resolved?

@shoesnbags

It wasn't. DH has 2 lawn mowers. We were only charged for one of them.

Re: Email From QVC ( not the one you think)

shoesnbags — Sun, 10 Mar 2024 01:53:16 GMT

@Nightowlz

LOL!

Re: Email From QVC ( not the one you think)

SaveTheTurtles — Sun, 10 Mar 2024 02:02:06 GMT

@Jordan2 Kudos for honesty!

Re: Email From QVC ( not the one you think)

Nightowlz — Sun, 10 Mar 2024 03:49:32 GMT

@shoesnbags wrote:
@Nightowlz
LOL!

@shoesnbags

I know crazy. All they had to do was email DH a return label so UPS could pick it up. Pretty simple fix. DH got tired of calling them. I don't know why they could not understand it was never used the box was never opened. We only opened one of them. The first one we received & paid for.