topic Re: Comcast Won't Negotiate in Community Chat

Comcast Won't Negotiate

ScrapHappy — Mon, 04 Mar 2024 19:53:15 GMT

Husband called Comcast. Tried to lower our cost. Only thing they said they could offer is drop the amount of channels to 40 and that would cost $20/month not including fees and taxes. I really thought (and hoped) we ccould get something.

Re: Comcast Won't Negotiate

Squirt60 — Mon, 04 Mar 2024 19:56:25 GMT

We have DirectV and they just gave us a $30.00 credit for one year. She said to call back next year to continue it.

Re: Comcast Won't Negotiate

JudyL — Mon, 04 Mar 2024 19:57:04 GMT

@ScrapHappy - They stopped negotiating with me a couple years ago. I also have to call this week and either get a new contract - my current runs out later this month - or cancel. Have been looking at YouTubeTV and may go that route.

Re: Comcast Won't Negotiate

Kachina624 — Mon, 04 Mar 2024 19:58:12 GMT

@ScrapHappy. Poster after poster here reports the same result, yet people still call and try.

Pull the plug and start streaming to lower your bill.

Re: Comcast Won't Negotiate

Mz iMac — Mon, 04 Mar 2024 19:58:18 GMT

@ScrapHappy Call the "Retention" Dept.

Re: Comcast Won't Negotiate

ahoymate — Mon, 04 Mar 2024 19:58:46 GMT

Comcast is not in the business these days to give the customer anything for free. Want a price decrease, then drop internet speed, TV channels etc. Loosing customers, I imagine has made them even worse.

Re: Comcast Won't Negotiate

cheriere — Mon, 04 Mar 2024 20:01:32 GMT

@ScrapHappy I have to go through this every year with directv. The initial person will always tell you this, maybe even the first two people. Keep asking to speak to a supervisor and (knock on wood) it's never failed that I've been able to keep all my channels and get my rate lowered. I do subscribe to all the movie channels, so this is normally what we go round over, but I've managed to keep all of them as well as get my rate to stay as if I were only signed up for the hbo package.

This will take awhile on the phone, I'm not gonna lie. You also might have to threaten to leave and tell them the wonderful deals competition is offering. I always have to remind them how long I've been a customer and that it's not fair only to offer great deals to new ones.

The main thing is ASK FOR A SUPERVISOR. I hope you're able to get some satisfaction. I know how bad this can be. I always dread it myself.😟

Re: Comcast Won't Negotiate

Pecky — Mon, 04 Mar 2024 20:11:36 GMT

I had Verizon and had to call every two years to try to get my bill lowered. When threaten to leave, they could care less, so I did and now have Roku w/ You Tube Tv and love it. I get all the channels I want and even can dvr shows.

Re: Comcast Won't Negotiate

Desertdi — Mon, 04 Mar 2024 20:15:24 GMT

Well, I don't know about getting a genuine supervisor on the phone.

My former employer dragged me out to the reception desk when someone demanded to talk to the "OWNER".......because I was "older and looked the part".... (Of course, that was in person, not on the phone.)

Re: Comcast Won't Negotiate

spumoni99 — Mon, 04 Mar 2024 20:21:13 GMT

Comcast/xfinity is the worst, we are in the process of going the youtube tv route. We found a replacement for our wifi, we bundled, once we find a replacement for the phone line we need for our alarm we will cancel.

We don't watch many channels so I am not worried about missing them.

Re: Comcast Won't Negotiate

cheriere — Mon, 04 Mar 2024 20:26:33 GMT

@Desertdi wrote:
Well, I don't know about getting a genuine supervisor on the phone.

My former employer dragged me out to the reception desk when someone demanded to talk to the "OWNER".......because I was "older and looked the part".... (Of course, that was in person, not on the phone.)

Lol 😂

However, I've been pretty fortunate thus far doing this the last ten years. It never fails that the reps claim they can't offer me a thing, but once I finally get to speak to a supervisor I do get what I'm asking for. Could be another representative posing as a supervisor just tired of dealing with me after about an hour of haggling. I'm just glad it works lol.

Re: Comcast Won't Negotiate

goldensrbest — Mon, 04 Mar 2024 20:37:09 GMT

They raised my bill to $187.00 a month ,10 channels, no phone ,1 laptop,1 tv.

Re: Comcast Won't Negotiate

Lucky Charm — Mon, 04 Mar 2024 20:46:11 GMT

I pay $246+ and it includes a million channels, internet and landline. All our discounts (pffft) expired.

My husband has to have a zillion sports channels. If there's a channel for frog races, he'd have to have it.

But I like old retro TV channels, so I guess I'm to blame, too.

We don't have any *Premium Channels* like HBO, etc.

I know my son (who is a sports nut, too) got away from cable companies and still gets everything they want for so much less. I need him to sit down with us and figure it out for us....help!

Re: Comcast Won't Negotiate

catter70 — Mon, 04 Mar 2024 21:16:12 GMT

I went thru that with Astound (RCN) 2 years ago. I asked for a lower price when mine went up to $247.00 for landline and mid level cable. They wouldn't, so I cut the cord and returned their equipment.

Re: Comcast Won't Negotiate

Suzeecat — Mon, 04 Mar 2024 21:21:23 GMT

@ScrapHappy wrote:
Husband called Comcast. Tried to lower our cost. Only thing they said they could offer is drop the amount of channels to 40 and that would cost $20/month not including fees and taxes. I really thought (and hoped) we ccould get something.

I did not have any luck negotiating with Comcast either. They said there were no promotions available at the time. I switched services.

Eventually I switched to You Tube TV and am happy with it. The only drawback is that I don't have Lifetime. I can watch Lifetime on their website, but some shows are locked. I can also watch some Lifetime shows on Hulu, but they seem to be older seasons, not current.

Re: Comcast Won't Negotiate

ECBG — Mon, 04 Mar 2024 21:23:29 GMT

We went to the level over basic (never watched their 10 year old movies) and got netflix. I also get great movies from Amazon prime.

I don't want sports channels.

Re: Comcast Won't Negotiate

NYCLatinaMe — Mon, 04 Mar 2024 21:30:08 GMT

@Desertdi wrote:
Well, I don't know about getting a genuine supervisor on the phone.

My former employer dragged me out to the reception desk when someone demanded to talk to the "OWNER".......because I was "older and looked the part".... (Of course, that was in person, not on the phone.)

If the cat can give me a discount, I'll talk to the cat!

Re: Comcast Won't Negotiate

Shelbelle — Mon, 04 Mar 2024 21:31:03 GMT

We pay Comcast 239 a month, that is my latest rate. We have Triple Play, Tv, landline, internet and free Netflix and free Peacock. No HBO or Showtime right now. I am satisfied. A landline is a must for me. We have 3 boxes.

Re: Comcast Won't Negotiate

NYCLatinaMe — Mon, 04 Mar 2024 21:31:51 GMT

@goldensrbest wrote:
They raised my bill to $187.00 a month ,10 channels, no phone ,1 laptop,1 tv.

Wow, @goldensrbest where are you located if you don't mind my asking? Is this Comcast?

Re: Comcast Won't Negotiate

NYCLatinaMe — Mon, 04 Mar 2024 21:32:53 GMT

@Shelbelle What is triple play?