topic Re: HSN Closed My Account! in Community Chat

HSN Closed My Account!

Sapphiregal — Sat, 03 Feb 2024 15:58:25 GMT

I was not given any prior notice and can't think why they would close my account. I have been a customer for years. I purchase a lot of Andrew Lessman products and other miscellaneous items. I have returned only a few items that did not fit.

The only way I knew they had done this was when I tried to make a purchase online, it said unable to process. I called customer service and was told that the account had been closed, but, the rep could not tell me why. He said I would have to request that information by letter!

What horrible customer service!

Re: HSN Closed My Account!

cjm61 — Sat, 03 Feb 2024 16:10:11 GMT

@Sapphiregal Yikes, that would be a shock. However, I would still send the requested letter. It would be worth checking into to make sure there isn't a problem you need to be aware of.

I realize the frustration this would cause, especially without any prior notice. However, I think I would hold off on the "horrible customer service" since you don't know yet why the account was closed. Plus, I don't believe this is a customer service issue. Perhaps someone else attempted to use your account? Or your CC? Haven't used your account in the allotted time frame, like a year or so?

Re: HSN Closed My Account!

Group 5 minus 1 — Sat, 03 Feb 2024 16:06:53 GMT

Has it been awhile since you have charged anything? That may be one reason.

Re: HSN Closed My Account!

Shelbelle — Sat, 03 Feb 2024 16:12:20 GMT

In this day and age, it could have been a hacking issue, try to get to the bottom of it.

Re: HSN Closed My Account!

chrystaltree — Sat, 03 Feb 2024 16:26:23 GMT

That sounds crazy. I would ask to speak to a supervisor and failing to get any answers; I'd send the letter.

Re: HSN Closed My Account!

wagirl — Sat, 03 Feb 2024 16:57:17 GMT

I would absolutely call and see what happened--- then I would check all the other online info you have, to make sure nothing is weird about that. Geez, I voluntarily closed my HSN card as well as another unused credit card and holy cow----the 3 credit reporting companies are all over that like a wet t-shirt and sending me notices about changes to my credit report--- to make sure it was ME that did all this!!! which is good--but good grief!!!

Re: HSN Closed My Account!

Tuppermore — Sat, 03 Feb 2024 17:34:56 GMT

I have decided Customer Service is a thing of the past. People just don't care about Customers as long as they get your money. I have been without my lap-top since 12/10. The computer is only 8 months old. First, I discovered the warranty had been assigned to Office Depot. Then, everyone including the manager at the local store was fired. When the acting manager took over, I thought I would get some help from him or his tech who does repairs...ONLY IN MY DREAMS! After the tech had looked it over, I was told to send it to Lenovo which used to be IBM. Lenovo sent an email a week later saying I would have to send them $245.68 if I wanted it repaired because the warranty didn't cover the repairs. That was a lie and I have the pictures to prove it. Lenovo hung up on me yesterday. The Office Depot manager said that was the technique the company uses. I never yelled at anyone or behaved rudel with Lenovo. The final straw was the technician's suggestion that I call the Federal Trade Commission and the Better Business Bureau to file complaints!!!! I still do not have a computer that works. Fortunately, my husband does. It's slow and antiquated, but I can manage. I paid $750 for the laptop with the software and installation. I will never set foot in an Office Depot again. No wonder they are on the edge of going out of business.

Re: HSN Closed My Account!

Nightowlz — Sat, 03 Feb 2024 17:37:26 GMT

I wouldn't bother asking for the letter unless you cannot set up new account. Try to set up another account so you can place your order.

Hope they don't close mine. I buy mostly Andrew Lessman from HSN. They don't really have anything else I need.

I will just order from Andrew if they close mine?

Re: HSN Closed My Account!

willdob3 — Sat, 03 Feb 2024 17:51:10 GMT

@Sapphiregal I'd call and ask to speak to a supervisor if you have no idea why it would happen. It sounds like it could have been an error.

I've always received great CS from HSN. Mistakes do happen but they've always worked hard to make things right. I do always speak with real people. It is the best way to positively and quickly resolve problems.

Re: HSN Closed My Account!

Melzie — Sat, 03 Feb 2024 17:56:55 GMT

@Tuppermore wrote:
I have decided Customer Service is a thing of the past. People just don't care about Customers as long as they get your money. I have been without my lap-top since 12/10. The computer is only 8 months old. First, I discovered the warranty had been assigned to Office Depot. Then, everyone including the manager at the local store was fired. When the acting manager took over, I thought I would get some help from him or his tech who does repairs...ONLY IN MY DREAMS! After the tech had looked it over, I was told to send it to Lenovo which used to be IBM. Lenovo sent an email a week later saying I would have to send them $245.68 if I wanted it repaired because the warranty didn't cover the repairs. That was a lie and I have the pictures to prove it. Lenovo hung up on me yesterday. The Office Depot manager said that was the technique the company uses. I never yelled at anyone or behaved rudel with Lenovo. The final straw was the technician's suggestion that I call the Federal Trade Commission and the Better Business Bureau to file complaints!!!! I still do not have a computer that works. Fortunately, my husband does. It's slow and antiquated, but I can manage. I paid $750 for the laptop with the software and installation. I will never set foot in an Office Depot again. No wonder they are on the edge of going out of business.

I would contact the BBB as they can usually figure these things out. It seems like there are too many people involved and no one wants to take responsibility, Good luck with this and hope you can get it straightened out.

Re: HSN Closed My Account!

icezeus — Sat, 03 Feb 2024 18:07:19 GMT

It sounds very strange. Also the card is held through Synchrony Bank not HSN.

You do need to find out what is going on with your credit, that is very strange to just close it for no cause.

Re: HSN Closed My Account!

Sapphiregal — Sat, 03 Feb 2024 18:44:22 GMT

Well, I did contact customer service. They said I had received a letter from them dated Feb. 16th of last year advising me that if my return rate continued, they would be closing my account. First of all, I never received such letter and as I mentioned in my post, I rarely returned any items.

It's very strange - something is just "off" about this whole thing. If you are going to send out a letter advising someone their account could be closed, would you wait a whole year before acting on it? At the very least, wouldn't you then send out another letter advising the customer that the account is being closed?

Seems to be a sign of the times we are living in - poor customer service.

Re: HSN Closed My Account!

on the bay — Sat, 03 Feb 2024 19:23:18 GMT

@Sapphiregal,

It sure sounds like they have mixed you up with someone else or someone else's account. And check to make sure they sent that letter to the correct address and have your correct name and address on your account. Especially since you could previously order all year with no problem.

When I signed up for HSN years ago and wanted to order something, they wouldn't deliver to my address.

It turned out after much investigation, the previous renters from that address were to put it nicely, not reliable.

I thought it was strange that they would go by address and had never had QVC do that.

I eventually got it straightened out but I had to submit things to them to show I was a different person than the previous renters! I thought it all was the strangest thing.

Were you able to call the card you usually use and see if there was any problem or red flag with that?

I hope you get it straightened out. It may just be their system has mixed things up!

Re: HSN Closed My Account!

granddi — Sat, 03 Feb 2024 19:27:44 GMT

@Sapphiregal You might want to call them. About 6 months ago my Q account was closed. What! It sems that there was a suspected fraud concerning a cc transaction. It was resolved by speaking to a supervisory level customer service vs the entry level cs.

Re: HSN Closed My Account!

Tinkrbl44 — Sat, 03 Feb 2024 19:40:38 GMT

@Sapphiregal

Sounds like you returned too many things. I've read that other retailers (like Macys) is cracking down on that.

Maybe you can open a new account?

Re: HSN Closed My Account!

on the bay — Sat, 03 Feb 2024 20:05:00 GMT

@granddi wrote:
@Sapphiregal You might want to call them. About 6 months ago my Q account was closed. What! It sems that there was a suspected fraud concerning a cc transaction. It was resolved by speaking to a supervisory level customer service vs the entry level cs.

@granddi, @Sapphiregal,

This is such a good suggestion. I've learned to go to the top, if I can't get it resolved at first through regular customer service.

I have learned regular customer service people do not have the same access to more extensive investigation when there is a problem, but supervisors and mgrs do. They also have the ability to do something about it.

Re: HSN Closed My Account!

Effie54 — Sat, 03 Feb 2024 20:03:45 GMT

@Sapphiregal wrote:
I was not given any prior notice and can't think why they would close my account. I have been a customer for years. I purchase a lot of Andrew Lessman products and other miscellaneous items. I have returned only a few items that did not fit.

The only way I knew they had done this was when I tried to make a purchase online, it said unable to process. I called customer service and was told that the account had been closed, but, the rep could not tell me why. He said I would have to request that information by letter!

What horrible customer service!

Same thing happened to me. Without notice, they closed my account. Their customer service....is awful! They did me a favor. I no longer watch, nor would I buy from them.

Re: HSN Closed My Account!

CatsyCline — Sat, 03 Feb 2024 20:37:11 GMT

Can you try to order and check-out as a guest?

I would ask to see a copy of "the Letter".

Re: HSN Closed My Account!

willdob3 — Sat, 03 Feb 2024 21:33:40 GMT

@on the bay wrote:
@Sapphiregal,

It sure sounds like they have mixed you up with someone else or someone else's account. And check to make sure they sent that letter to the correct address and have your correct name and address on your account. Especially since you could previously order all year with no problem.

When I signed up for HSN years ago and wanted to order something, they wouldn't deliver to my address.
It turned out after much investigation, the previous renters from that address were to put it nicely, not reliable.
I thought it was strange that they would go by address and had never had QVC do that.

I eventually got it straightened out but I had to submit things to them to show I was a different person than the previous renters! I thought it all was the strangest thing.

Were you able to call the card you usually use and see if there was any problem or red flag with that?

I hope you get it straightened out. It may just be their system has mixed things up!

@on the bay I had something similar happen. Someone using the same private post office as I use was not paying their HSN bills so they froze all accounts connected to that address. It took some investigating to figure things out.

Re: HSN Closed My Account!

on the bay — Sat, 03 Feb 2024 21:46:02 GMT

@willdob3,

Thanks for posting that.

I felt like I was in the twilight zone! The strangest thing to be denied based on previous tenants not paying their bills.

You'd think they would go by the name and check out the card the person is using. Most all companies can do credit checks too if they want to or if the card is denied, and the order won't go thru if it's a bad card instead of denying for a bad previous address.

So weird.