topic Re: Amazon ? in Community Chat

Amazon ?

Judaline — Tue, 30 Jan 2024 16:18:23 GMT

I've been trying to find an email address (preferable) or some way to communicate with them. I hate the little guy (in my mind) who asks me questions but never the right ones. I've gone to every place on amazon they told me to check but it's not what I want. Is there ANY way to talk to these people or communicate? Thanks for any help.

Re: Amazon ?

TheMemphisVette — Tue, 30 Jan 2024 16:23:57 GMT

they prefer live chat or phone

877-252-2701

Re: Amazon ?

DrakesMomma — Tue, 30 Jan 2024 16:25:45 GMT

This is what I found using Google.

To contact Amazon's customer service by email, you can use this email address: cis@amazon.com.

There were also comments that it usually takes several days for a response.

Re: Amazon ?

gramgram26 — Tue, 30 Jan 2024 16:46:31 GMT

I have used Customer Service # 1-888-280-4331.. Good luck!

Re: Amazon ?

BlueFinch — Tue, 30 Jan 2024 17:18:31 GMT

@gramgram26 wrote:
I have used Customer Service # 1-888-280-4331.. Good luck!

They do make the CS number a little hard to find, but this is the number I've used a couple of times, over the years, with prompt assistance.

Re: Amazon ?

on the bay — Tue, 30 Jan 2024 17:40:44 GMT

@BlueFinch wrote:
@gramgram26 wrote:
I have used Customer Service # 1-888-280-4331.. Good luck!
They do make the CS number a little hard to find, but this is the number I've used a couple of times, over the years, with prompt assistance.

This is the no I have too and
I've used it.

Re: Amazon ?

SaveTheTurtles — Tue, 30 Jan 2024 21:33:04 GMT

I always use live chat if I need to communciate with them.

Re: Amazon ?

SoCal Bred — Tue, 30 Jan 2024 22:11:42 GMT

@SaveTheTurtles

Same here, I prefer live chat, you seem to get prompt immediate responses to your inquiries.

Re: Amazon ?

SaveTheTurtles — Wed, 31 Jan 2024 01:36:40 GMT

@SoCal Bred wrote:
@SaveTheTurtles
Same here, I prefer live chat, you seem to get prompt immediate responses to your inquiries.

I totally agree.

Re: Amazon ?

Boehm Collector — Wed, 31 Jan 2024 17:48:58 GMT

@Judaline wrote:
I've been trying to find an email address (preferable) or some way to communicate with them. I hate the little guy (in my mind) who asks me questions but never the right ones. I've gone to every place on amazon they told me to check but it's not what I want. Is there ANY way to talk to these people or communicate? Thanks for any help.

I also wish there was an email address for Amazon. My delivery instructions are to leave all packages at my back door. Sometimes they are not followed. For one of my last deliveries the driver left the package at the front door but in his notes he wrote that he left it at the back door,... so he knew where he was supposed to leave it but decided to ignore my instructions. I have a doorbell camera clearly showing him park his truck in front of my house, dropping the package off at the front and driving away, I would love to send it to customer service.

Re: Amazon ?

on the bay — Wed, 31 Jan 2024 16:20:18 GMT

@Boehm Collector,

I have used live chat most of the time too as have others here

to communicate with Amazon including instructions to driver where to leave packages or if he is not following the delivery instructions or anything.

Sometimes, if live chat is not being helpful (which also happens sometimes) use that number which yes is very hard to find-I had it saved on my phone but it is also the number that comes up when you search for "phone number for

Amazon ph no

888-280-4331

Live chat really is the best and resolves things quickly and also you can leave a review on the delivery under your account and orders.

Re: Amazon ?

Boehm Collector — Wed, 31 Jan 2024 17:57:53 GMT

Hi @on the bay I do have the Amazon customer service phone number and will give them a call as soon as I can. When I receive an email from Amazon informing me that my package has arrived I can click on "it was great" or "not so great" and then click on the reasons why. I have done that numerous times. I let them know when my instructions were not followed but nothing changes. I wish I could send them a clip of a driver leaving my packages in the front and blantly lie about it.

Re: Amazon ?

Judaline — Wed, 31 Jan 2024 19:27:21 GMT

You guys know everything. Got a live chat person and I think we worked out why this happened, etc. Thanks

Re: Amazon ?

Boehm Collector — Wed, 31 Jan 2024 19:43:58 GMT

@DrakesMomma I tried using cis@amazon.com. This is the message I received:

"Hello from Amazon,

You've written to an address that does not accept incoming direct e-mails, but we have provided links to help answer some common questions." I won't list the links.

Re: Amazon ?

Judaline — Thu, 01 Feb 2024 01:19:06 GMT

Been there, tried all of their little links.

Re: Amazon ?

Boehm Collector — Thu, 01 Feb 2024 13:11:01 GMT

I did a live chat with Amazon yesterday. The representative was very helpful and had me send the doorbell camera chip of the driver blatantly ignoring my delivery instructions. They are looking into it.

Re: Amazon ?

Judaline — Thu, 01 Feb 2024 18:16:08 GMT

@Boehm Collector wrote:
I did a live chat with Amazon yesterday. The representative was very helpful and had me send the doorbell camera chip of the driver blatantly ignoring my delivery instructions. They are looking into it.

Good one!