topic Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE? in Community Chat

BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

Tinkrbl44 — Thu, 25 Jan 2024 20:48:41 GMT

I don't recall the last time I had to replace a credit card with a faulty chip, so perhaps I'm the last to know ....

For the past week one of my credit cards wouldn't scan. The scanner makes a weird noise and the reader says Chip Malfunction.

If I try 3 times, the scanner then says scan using the metallic strip and it goes right through with no problem.

Not a card I use very much, but it's annoying so I went on the bank website for my account and looked for how to request a new card.

Like all banks, if the card is lost or stolen, they want you to CALL them immediately. If you have the card, but want a new one, you can order online.

Well, much to my surprise, this bank also then explains there is a $25 charge to get a new card and I will see the $25 deduction on next month's bill.

Huh?

I skipped ordering a new card. I'm pretty sure when the card expires and needs a renewal later this year, they'll just send me a new one, no charge.

My question .... is this now a standard bank procedure? I've never heard of this before. I bet the card costs no more than three cents to manufacture, so it definitely seems like a rip off.

Actually, it seems more like a Class Action Lawsuit in the making!

What's your take on this?

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

lgfan — Thu, 25 Jan 2024 20:51:47 GMT

I think it is a new standard procedure. I have never had to replace a credit card with a faulty chip. I usually get a new one when there is about a month left on the old one before it expires. I think the charge of $25 is a service fee and not necessarily the price of a new card.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

SaveTheTurtles — Thu, 25 Jan 2024 20:52:00 GMT

@Tinkrbl44 wrote:

I don't recall the last time I had to replace a credit card with a faulty chip, so perhaps I'm the last to know ....

For the past week one of my credit cards wouldn't scan. The scanner makes a weird noise and the reader says Chip Malfunction.

If I try 3 times, the scanner then says scan using the metallic strip and it goes right through with no problem.

Not a card I use very much, but it's annoying so I went on the bank website for my account and looked for how to request a new card.

Like all banks, if the card is lost or stolen, they want you to CALL them immediately. If you have the card, but want a new one, you can order online.

Well, much to my surprise, this bank also then explains there is a $25 charge to get a new card and I will see the $25 deduction on next month's bill.

Huh?

I skipped ordering a new card. I'm pretty sure when the card expires and needs a renewal later this year, they'll just send me a new one, no charge.

My question .... is this now a standard bank procedure? I've never heard of this before. I bet the card costs no more than three cents to manufacture, so it definitely seems like a rip off.

Actually, it seems more like a Class Action Lawsuit in the making!

What's your take on this?

Clean the card chip and strip with rubbing alcohol and try it again.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

Lakelife62 — Thu, 25 Jan 2024 20:52:50 GMT

@Tinkrbl44 wrote:

I don't recall the last time I had to replace a credit card with a faulty chip, so perhaps I'm the last to know ....

For the past week one of my credit cards wouldn't scan. The scanner makes a weird noise and the reader says Chip Malfunction.

If I try 3 times, the scanner then says scan using the metallic strip and it goes right through with no problem.

Not a card I use very much, but it's annoying so I went on the bank website for my account and looked for how to request a new card.

Like all banks, if the card is lost or stolen, they want you to CALL them immediately. If you have the card, but want a new one, you can order online.

Well, much to my surprise, this bank also then explains there is a $25 charge to get a new card and I will see the $25 deduction on next month's bill.

Huh?

I skipped ordering a new card. I'm pretty sure when the card expires and needs a renewal later this year, they'll just send me a new one, no charge.

My question .... is this now a standard bank procedure? I've never heard of this before. I bet the card costs no more than three cents to manufacture, so it definitely seems like a rip off.

Actually, it seems more like a Class Action Lawsuit in the making!

What's your take on this?

Call them and speak with a human. Explain the card is faulty and ask for the charge to be waived.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

debfau — Thu, 25 Jan 2024 20:54:03 GMT

@Tinkrbl44 wrote:

I don't recall the last time I had to replace a credit card with a faulty chip, so perhaps I'm the last to know ....

For the past week one of my credit cards wouldn't scan. The scanner makes a weird noise and the reader says Chip Malfunction.

If I try 3 times, the scanner then says scan using the metallic strip and it goes right through with no problem.

Not a card I use very much, but it's annoying so I went on the bank website for my account and looked for how to request a new card.

Like all banks, if the card is lost or stolen, they want you to CALL them immediately. If you have the card, but want a new one, you can order online.

Well, much to my surprise, this bank also then explains there is a $25 charge to get a new card and I will see the $25 deduction on next month's bill.

Huh?

I skipped ordering a new card. I'm pretty sure when the card expires and needs a renewal later this year, they'll just send me a new one, no charge.

My question .... is this now a standard bank procedure? I've never heard of this before. I bet the card costs no more than three cents to manufacture, so it definitely seems like a rip off.

Actually, it seems more like a Class Action Lawsuit in the making!

What's your take on this?

I have not heard of being charged for a bad CC - I once had a CC that the chip wasn't working right and the bank sent me a new card and I hadn't even requested it get replaced.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

D Kay — Thu, 25 Jan 2024 20:59:46 GMT

Maybe they charge to discourage people from being careless with the card or intentionally damaging the card. Most people wouldn't, of course,. but I'm sure there are some that would.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

PA Mom-mom — Thu, 25 Jan 2024 21:09:08 GMT

@Tinkrbl44 I have had a few of the my bank cards go bad on me. The chip starts to be rejected. Then I wipe it on my shirt and it works. I even clean it, but it fails in the end. The bank always apologizes and sends me a new card with no charge. We've been with the same bank for 45 years, so that might have something to do with it.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

on the bay — Thu, 25 Jan 2024 21:12:02 GMT

@Tinkrbl44,

I have had scanners not work all the time or right away and keep trying or the employee tells me to swipe instead.

Was yours not working for several different stores?

I don't know if it's just your cc but I don't think they should charge either if it is defective.

It's not like you lost it or anything.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

debfau — Thu, 25 Jan 2024 21:19:51 GMT

I wonder if they would charge you for a new card if you reported it as lost instead of damaged?

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

Kachina624 — Thu, 25 Jan 2024 21:24:25 GMT

@Tinkrbl44 write an email to your Congressional Reps. They're in the process of cracking down on excessive bank charges right now. That is a ripoff.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

nyc1 — Thu, 25 Jan 2024 21:27:54 GMT

@Tinkrbl44 I would ABSOLUTELY NOT PAY IT! As someone else mentioned, talk to a HUMAN. If the chip on the card is faulty, that is not your fault! It is their responsibility to replace the card with one that works properly. If you received a damage item in the mail, you wouldn't pay a fee to have it replaced.

Talk to a person, a manager, someone who can reason.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

Meowingkitty — Thu, 25 Jan 2024 21:53:43 GMT

I would report it as lost. That way they have to void the current card and give you a new one with a new number. Should be no charge.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

LTT1 — Thu, 25 Jan 2024 22:03:40 GMT

yes, especially if the malfunction is the fault of THEIR card!

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

millieshops — Thu, 25 Jan 2024 23:32:59 GMT

@Tinkrbl44 I'm not surprised there's a charge because the personal and paperwork involved cost more than the physical card, but I wouldn't have expected $25. I have a card which often doesn't work on the chip but does on the s;ide strip. Hope I don't need a new card - mine isn't due for replacement for about 4 years!

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

bonnielu — Fri, 26 Jan 2024 00:08:39 GMT

Is the bank local or does it have a local branch anywhere. You could walk in and see if anyone can help you. My best guess this is not the case but perhaps, just perhaps there is a place you could go locally.

What I would do would be to keep calling and get advice from the card company. Someone might just help you.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

sunshine45 — Fri, 26 Jan 2024 00:14:21 GMT

if ANY of my credit card companies wanted to charge me to replace one of my credit cards, i would just close my account and find a new card to use. i think it is ridiculous.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

Etoile308 — Fri, 26 Jan 2024 01:19:06 GMT

I think some banks do charge for a lost or stolen card. I don't think those chips are as inexpensive as some feel.

It's possible the chip is dirty and as suggested wiped it with an alcohol wipe and see if that makes a difference. Or possibly the metal coating has worn and the chip is defective.

I agree if there is a local branch check in the bank.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

ECBG — Fri, 26 Jan 2024 01:26:21 GMT

The sides of my debit card were giving me a fit at the gas pump. (nicks) never used to scrape ice or snow.

I went to my bank and spoke with the officer and he had them send me a new card. No fee.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

Sage04 — Fri, 26 Jan 2024 03:26:11 GMT

I use Debit Cards and March of last year I requested a new Card because the chip had some scratches.

Last December a friend needed help paying a bill on line. I was out so I gave her the number. Once I got home, I went on line and requested a new Card but i said it was lost and I received a new Card in 5 business days. No fee.

Re: BAD BUSINESS PRACTICE OR STANDARD PROCEDURE?

Sage04 — Fri, 26 Jan 2024 03:27:28 GMT

Since mine was a Debit Card I don't know if that's the reason I was not charged to have it replaced.