topic Re: Companies asking for feed back of service in Community Chat

Companies asking for feed back of service

granddi — Sat, 20 Jan 2024 03:32:40 GMT

Most of us from time to time get requests for feedback about service we have received at a business, medical office, or other.

I got a request about my hair services received at my Ulta. I have gone to the same stylist for 2 years. My reply was postiive about the lady but I had some thoughts about the salon itself. Since the remodel, they no longer have a "reception desk" for the salon or a separate check out area. The stylist often had to answer the phone and handle walk up questions and appointment requests.

Today, my stylist started by saying that she owed me an apology. She said she was told that I complained that the she did not give full attention to the guests. I explained to her what I had said. I also reminded her that if I was not happy with her I would not be setting in her chair. She seemed ok after we talked.

I was very unhappy that my review was not confidential and that my remarks were misrepresented. I know who is the salon manager and I am considering telling him this story.

On line reviews are not confidential.

Re: Companies asking for feed back of service

cjm61 — Sat, 20 Jan 2024 03:52:01 GMT

@granddi I may be wrong but I thought most all of our feedback is NOT confidential. We have to enter our user name we created to leave a review on QVC and HSN. On a rare occasion I complete a survey, it will state it's confidential but an actual feedback or review has your email and/or name.

I really don't think you should worry that they knew it was you. Seems like the stylist wanted to do her best and first thing she did was apologize and want to make things right. This seems like a conscientious employee.

Re: Companies asking for feed back of service

granddi — Sat, 20 Jan 2024 03:54:10 GMT

@cjm61 I said nothing on the review that I would not have said out loud. I was annoyed that my remarkes were misrepresented.

The lady told me that the stylist were interviewed and asked about their concerns or suggestions. The corporate rep told her nothing was going to change, it was just her job to talk to the employees.

Re: Companies asking for feed back of service

Group 5 minus 1 — Sat, 20 Jan 2024 11:50:19 GMT

@granddi What were you "setting" in her chair?

Re: Companies asking for feed back of service

jackthebear — Sat, 20 Jan 2024 12:08:13 GMT

i don't do them anymore, they need to reward my time

Re: Companies asking for feed back of service

ScrapHappy — Sat, 20 Jan 2024 12:48:01 GMT

@granddi wrote:
Most of us from time to time get requests for feedback about service we have received at a business, medical office, or other.

I got a request about my hair services received at my Ulta. I have gone to the same stylist for 2 years. My reply was postiive about the lady but I had some thoughts about the salon itself. Since the remodel, they no longer have a "reception desk" for the salon or a separate check out area. The stylist often had to answer the phone and handle walk up questions and appointment requests.

Today, my stylist started by saying that she owed me an apology. She said she was told that I complained that the she did not give full attention to the guests. I explained to her what I had said. I also reminded her that if I was not happy with her I would not be setting in her chair. She seemed ok after we talked.

I was very unhappy that my review was not confidential and that my remarks were misrepresented. I know who is the salon manager and I am considering telling him this story.

On line reviews are not confidential.

It would bother me that your review seemed to be taken the wrong way and the treatment of your hair stylist. I would speak with your hair stylist the next time you have an appointment before you approach someone about this. I would hesitate in order to protect your stylist from getting into any trouble. They seem to have blamed her the first time and probably wouldn't like more feedback and take it out on her. I stopped going to Ulta. Took my daughter there for a hair style and make up for her senior portraits. Was told hair would cost $35 and makeup $60 (the prices were quoted from the people who actually did the hair and make up). I was charged $75 for hair and $80+for make up.

Re: Companies asking for feed back of service

Still Raining — Sat, 20 Jan 2024 16:40:55 GMT

These requests seem to be increasing lately. I won't do them. If I have an issue I will make direct contact.

I totally think they will use your contact information. Lord knows, they know enough already.

Re: Companies asking for feed back of service

chrystaltree — Sat, 20 Jan 2024 16:43:23 GMT

This is exactly why I do not participate in those things!!! I can't trust that what I say will be confidential or that it won't be misconstrued or that it won't be used against someone. All of that happened in your case and it probably negatively affected that stylists performance review. It's unfortunate but you will only make things worse for her by speaking to the manager. The manager will only think that your stylist asked you to try and fix things for her. Let it go.

Re: Companies asking for feed back of service

occasionalrain — Sat, 20 Jan 2024 17:13:19 GMT

I always respond to them. I'm treated well so my responses are positive concerning employees. I like the opportunity to counter any unkind comments left by other responders.

Re: Companies asking for feed back of service

J Town Girl — Sat, 20 Jan 2024 18:14:54 GMT

I have to agree with @chrystaltree . I wouldn't speak to the salon manager about this. It's just going to keep it going.

You've talked with your stylist and explained the situation. She knows that you didn't speak negatively about her so all is well on that front.

I don't respond to these feed back surveys but I didn't know that it wasn't confidential.

It's a shame that you can't give your honest opinion without worrying about it effecting someone in a negative way.

Re: Companies asking for feed back of service

SaveTheTurtles — Sun, 21 Jan 2024 02:36:36 GMT

I do not do reviews because they are not confidential. Good bad or otherwise, no thanks.

Re: Companies asking for feed back of service

Icegoddess — Sun, 21 Jan 2024 02:48:53 GMT

I don't do them, not because they're not confidential. If it was just once, I might do one, but they want me to do one every time I visit. Dentist, Doctor, Etc. So, I went a week or so ago to do my yearly bloodwork, and I've already gotten one. And I'll probably get another after I go in for my bloodwork results. Of course, one of those is done by the nurse practitioner and the other by the doctor, but I just feel inundated with these things.

Re: Companies asking for feed back of service

RetRN — Sun, 21 Jan 2024 14:56:20 GMT

@Group 5 minus 1 wrote:
@granddi What were you "setting" in her chair?

Rude and nasty like so many of your posts. Have a nice day.

Re: Companies asking for feed back of service

Kitty Galore — Sun, 21 Jan 2024 15:45:56 GMT

I always get one after a visit with a particular doctor , he is in with a group of other doctors not a private practice. He is my favorite Dr , I wish actually all my drs were as great !

i don't answer every survey from them , but now and then I do . No real reason to answer every one cause all of my comments are positive till this last time . I debated to make my comments as the medical assistant usually have who I like very much , she wonderful , was tied up with an emergency so an MA I never had took me in to do all the pre stuff they do before the dr comes in. She was rude , didn't give her name only a quick hi and had me sit for 10 minutes sitting at the computer before addressing me on my meds , any issues since last seen etc. she had a terrible bad attitude from the get go . There was a test that needed to be done and there are 2 different tools to use I prefer one in particular, well she got very annoyed , wanted to use the other easier one . The test results didn't seem correct way off from my usual results to me and I voiced that she then said the dr can do it for me if I wish , I answered that I would be doing that , she said that's your purgative, I answered yes it is ! I even asked her name and she got defensive and told me she's been doing this for 17 yrs like that was suppose to tell me she knows what she's doing which I told her "I don't need to know that ".

anyways I did do the survey and I did state I was very uncomfortable with the MA and felt she was rude and none professional and had an attitude from the very beginning. I'm a paying patient who sees this dr every 7 weeks . I feel I deserve to be treated with respect as I treat all medical assistances with respect Always . I Never encountered this before and felt I needed to be addressed.

Re: Companies asking for feed back of service

Mom2Dogs — Sun, 21 Jan 2024 17:34:08 GMT

I'd love to give feed back for the PT I have been receiving, but will hold off for now. Both therapists that I have received care from are good but the notes that are on 'my chart' about each session...well one therapist is much better at the written word that the other.

A few remarks she left did not make me to happy....I think it is their style of writing and the words they choose. It is a small office, I really hate to make waves and like I said the care is ok, just the remarks left I didn't like.