topic Re: I'm really peeved in Community Chat

I'm really peeved

GoneButNotForgotten — Fri, 05 Jan 2024 05:47:30 GMT

About a month ago I splurged and bought a blanket from Lands End. It wasn't cheap; it cost $150.

Today I washed it for the first time, using cold water and a "delicate" setting and when I removed it from my washing machine, it had HOLES in it.

I started ranting and raving and my DH said, "they aren't that bad" but I toldhim if I pay that kind of money for a blanket, it should last longer than 1 month and it shouldn't disintegrate in the washing machine. I'm going to call Lands End tomorrow and tell them I want a refund; if a blanket is so flimsy, I don't want another one.

Whew!

Re: I'm really peeved

spumoni99 — Fri, 05 Jan 2024 05:58:48 GMT

@GoneButNotForgotten wrote:
About a month ago I splurged and bought a blanket from Lands End. It wasn't cheap; it cost $150.

Today I washed it for the first time, using cold water and a "delicate" setting and when I removed it from my washing machine, it had HOLES in it.

I started ranting and raving and my DH said, "they aren't that bad" but I toldhim if I pay that kind of money for a blanket, it should last longer than 1 month and it shouldn't disintegrate in the washing machine. I'm going to call Lands End tomorrow and tell them I want a refund; if a blanket is so flimsy, I don't want another one.

Whew!

Thats really strange, was it machine washable? I am assuming it is? Is it wool? Wondering if it got eaten by moths at some point? I don't blame you I wouldnt want another one.

Re: I'm really peeved

Nightowlz — Fri, 05 Jan 2024 06:38:51 GMT

I wouldn't be happy either. $150 for a blanket with holes?

I bought the 100% cotton Maine Twill Blanket from LL Bean. I have it on the bed until it gets really cold. I think I paid $149 with $10 off coupon for the king size. It's $169 now. I think it's a nice blanket.

Re: I'm really peeved

Tinkrbl44 — Fri, 05 Jan 2024 07:47:41 GMT

@GoneButNotForgotten wrote:
About a month ago I splurged and bought a blanket from Lands End. It wasn't cheap; it cost $150.

Today I washed it for the first time, using cold water and a "delicate" setting and when I removed it from my washing machine, it had HOLES in it.

I started ranting and raving and my DH said, "they aren't that bad" but I toldhim if I pay that kind of money for a blanket, it should last longer than 1 month and it shouldn't disintegrate in the washing machine. I'm going to call Lands End tomorrow and tell them I want a refund; if a blanket is so flimsy, I don't want another one.

Whew!

@GoneButNotForgotten

Yikes! That's a bit weird.... they may want you to send them some photos of the holes.

If you don't mind my asking, what are the fabric content percentages? What did the label say about how to wash it?

Re: I'm really peeved

sarahpanda — Fri, 05 Jan 2024 09:07:25 GMT

I've experience poor quality in a top I purchased from Lands End...that was the beginning and the end of me dealing with them.

Re: I'm really peeved

Group 5 minus 1 — Fri, 05 Jan 2024 11:45:24 GMT

What else was in the machine?

Re: I'm really peeved

LindaSal — Fri, 05 Jan 2024 13:06:43 GMT

@GoneButNotForgotten Lands End I believe has the same satisfaction guaranteed as LL Bean has. You can return items up to a year for a full refund. Sorry for your disappointment, I don't feel LE is up to the quality of Bean but this can ocurr with any retailer.

Re: I'm really peeved

Group 5 minus 1 — Fri, 05 Jan 2024 13:12:27 GMT

Would you answer my question?

Re: I'm really peeved

CalminHeart — Fri, 05 Jan 2024 13:21:15 GMT

I have several blankets from Lands End and LLBean. None of mine have ever done that.

So stop ranting. Send it back if you want. The world isn't ending.

Re: I'm really peeved

Shanus — Fri, 05 Jan 2024 13:23:20 GMT

When I want to purchase something that will last whether for the home or clothing, LandsEnd and LL Bean are my go tos. I have tees and exercise pants from LandsEnd that I've had for maybe 10 yrs. and washed weekly....no issues.

Both do stand behind thir products. A call to CS with an explanation will give you satisfaction.

Re: I'm really peeved

Sunshine Kate — Fri, 05 Jan 2024 13:26:26 GMT

@GoneButNotForgotten wrote:
About a month ago I splurged and bought a blanket from Lands End. It wasn't cheap; it cost $150.

Today I washed it for the first time, using cold water and a "delicate" setting and when I removed it from my washing machine, it had HOLES in it.

I started ranting and raving and my DH said, "they aren't that bad" but I toldhim if I pay that kind of money for a blanket, it should last longer than 1 month and it shouldn't disintegrate in the washing machine. I'm going to call Lands End tomorrow and tell them I want a refund; if a blanket is so flimsy, I don't want another one.

Whew!

You should be able to return it without a problem. LE needs to know about it.

Re: I'm really peeved

vermint — Fri, 05 Jan 2024 14:28:25 GMT

@Group 5 minus 1

1. She's not required to answer your question.

2. If you would use the @ along with her user name, she'd see in the notifications that you'd actually asked a question. Also, considering the time stamp on the original post, she may have gone to bed and not come back to check for responses yet. A little patience please.

Re: I'm really peeved

BoopOMatic — Fri, 05 Jan 2024 14:57:33 GMT

@CalminHeart wrote:

I have several blankets from Lands End and LLBean. None of mine have ever done that.

So stop ranting. Send it back if you want. The world isn't ending.

Because your blankets haven't done that, doesn't mean hers didn't.

She doesn't have to stop ranting.

She can rant.

No one said the world is ending.

You're welcome....

Re: I'm really peeved

CelticCrafter — Fri, 05 Jan 2024 15:07:24 GMT

@Group 5 minus 1 wrote:
Would you answer my question?

What does it matter?

Unless the blanket was a crochet type design and it was thrown into the machine with something that had hooks and it got snagged.

Re: I'm really peeved

Cakers3 — Fri, 05 Jan 2024 15:22:53 GMT

@GoneButNotForgotten Contact LE customer service. I suggest using the live chat feature so you can save a copy.

LE will waive the return fee. I assume you did not pay shipping to you since the price was over $99.

LE has excellent service.

One question - is this a LE brand blanket because they do use other vendors now. The return will still be ok but I believe the return will go back to the vendor and not LE. It may take longer.

LE gives the refund the moment you bring the item to UPS.

Scanned and refunded at the same time.

Just make sure you indicate you want the refund applied to the original payment. If you do not you will get a merchandise credit.

I find LE and LL bean are both good and both have items that are not so good.

Re: I'm really peeved

GoneButNotForgotten — Fri, 05 Jan 2024 16:36:42 GMT

CORRECTION: It was LLBean!

I just got off the phone with their customer service and they were WONDERFUL. Issuing a credit today and will have UPS come out next week to pick up the blanket. Couldn't be better customer service and I apologize for my mistake.

Re: I'm really peeved

Zwervend — Fri, 05 Jan 2024 16:53:03 GMT

@GoneButNotForgotten wrote:
CORRECTION: It was LLBean!

I just got off the phone with their customer service and they were WONDERFUL. Issuing a credit today and will have UPS come out next week to pick up the blanket. Couldn't be better customer service and I apologize for my mistake.

I've always found both LL Bean and Land's End customer service to be excellent, but it's still nice to hear tthat they made it right on the first try.

I had an LLBean backpack that I received as a high school graduation gift. I used that thing for a good 30 years until the zipper broke. My local go-to shop for repairs said they couldn't fix it, so I contacted LLBean to ask if I could send it to them for repair. Nope, they couldn't repair it, so they gave me my choice from 5 different backpacks for a brand new one! I was amazed. I was prepared to just buy a new bag. They made me a customer for life.

Re: I'm really peeved

Nightowlz — Fri, 05 Jan 2024 18:08:44 GMT

@Shanus

I just bought I think 10 new supima cotton t-shirts from Lands End. They are now thinner fabric. I'm keeping them since they are still comfy on the skin.

Re: I'm really peeved

CelticCrafter — Fri, 05 Jan 2024 19:41:24 GMT

@Nightowlz wrote:
@Shanus

I just bought I think 10 new supima cotton t-shirts from Lands End. They are now thinner fabric. I'm keeping them since they are still comfy on the skin.

@Nightowlz they used to be my go to t-shirts. Last time I bought them I was disappointed and won't buy them anymore.

Re: I'm really peeved

Tinkrbl44 — Fri, 05 Jan 2024 20:43:36 GMT

@vermint wrote:
@Group 5 minus 1

1. She's not required to answer your question.

2. If you would use the @ along with her user name, she'd see in the notifications that you'd actually asked a question. Also, considering the time stamp on the original post, she may have gone to bed and not come back to check for responses yet. A little patience please.

@vermint @Group 5 minus 1

I'm always surprised at the number of comments posted, asking a question, but looking at the post, you have no idea who the question is being directed to. A lot of people appear to assume we're all psychic! lol