topic Re: BACKORDER Question in Community Chat

BACKORDER Question

MissBonBon — Tue, 28 Feb 2023 21:00:03 GMT

Hello!

If you order an item and it states IN PROCESS... and then 2 days later it says BACKORDER, what does that mean?

I originally thought that it meant the item was out of stock, but the item in question is still available to purchase and it also says IN STOCK.

Any clarification on this would be very much appreciated.

Thanks!

Re: BACKORDER Question

Kachina624 — Tue, 28 Feb 2023 21:06:31 GMT

@MissBonBon Their warehouse jargon is sometimes incomprehensible so we really don't know. Sometimes, due to erratic shipping schedules, it means it has not yet arrived in the warehouse. So you may get it or it may never arrive.

Re: BACKORDER Question

Love my grandkids — Tue, 28 Feb 2023 21:25:05 GMT

@MissBonBon To me it means maybe you'll get it and maybe you won't!

Re: BACKORDER Question

MissBonBon — Tue, 28 Feb 2023 21:27:30 GMT

LOL...

I see ... a 50/50 chance.

Oh well... I will just have to be patient and wait and see.

Thank you for your replies!

Re: BACKORDER Question

Foxxee — Tue, 28 Feb 2023 21:43:22 GMT

Has happened to me several times.

I interpret it to mean the right hand doesn't know what the left hand is doing.

Re: BACKORDER Question

Kachina624 — Tue, 28 Feb 2023 21:52:04 GMT

@Foxxee I think they know. Too bad its a secret and they won't share with the customer.

Re: BACKORDER Question

JoyFilled Warrior — Wed, 01 Mar 2023 00:42:40 GMT

@MissBonBon

QVC continues to earn a "Grade *D*" on *Inventory Management*

QVC earns another "Grade "D"" in "Q Inventory Management" & "!T Dept" talking to one another..

QVC Customers earn a "Grade "A" in Patience & Tenacity (for now) with QVC's "above continued incompetencee" of Q's critical sales & inventory, & Q's IT functions

Re: BACKORDER Question

sunshine45 — Wed, 01 Mar 2023 02:09:46 GMT

A backorder means that the total number of stock provided by the vendor to us was incorrect. The item is out of stock and we will try to reorder. If we are unable to do so within two to three weeks, your order will be cancelled and you will be notified by letter.

Waitlist is offered when QVC has a reasonable expectation (not a guarantee) that the item will return to stock within 45 days. For a waitlist order, you may receive a return or an item held by a check.

Hope that helps!

Beth QVC

Re: BACKORDER Question

Grade1Teach — Wed, 01 Mar 2023 09:38:53 GMT

I have never received an item that went to Backorder. Waitlist yes, but Backorder no.

When that happens now, I cancel. Maybe you will have better luck!

Re: BACKORDER Question

MissBonBon — Wed, 01 Mar 2023 15:40:12 GMT

Well fancy that... as of right now my order is IN PROCESS again! I really hope this is true and not a back and forth game. I will keep you all posted.

Re: BACKORDER Question

MissBonBon — Wed, 01 Mar 2023 21:05:32 GMT

Five hours later... and my order, once again, says BACK ORDER.

I will give it a little more time before I decide to pull the plug on it.

Re: BACKORDER Question

lauren212 — Thu, 21 Dec 2023 23:41:40 GMT

did you ever get it?? and how long did it take?

Re: BACKORDER Question

Tissyanne — Thu, 21 Dec 2023 23:52:13 GMT

My order has been on backorder for a week. It was guaranteed to be delivered before the 25th when ordered.

The strange thing is this item is still available to order in my chosen color. I have called customer service twice, and they don't know why.

A615723

Re: BACKORDER Question

scrapperlisa — Fri, 22 Dec 2023 09:33:36 GMT

Good luck on getting your backorder. I have a backorder for Logo item A631563. I ordered it the first day it was available, and it was supposed to have holiday shipping. My size and color is the only one which now shows sold out. Maybe the box with my size is still on its way from China? This is very irritating. To me it says that QVC is overselling their inventory, anticipating that some credit cards may decline. Just like airlines oversell their seats. But at least with airlines, they will offer you some credits if you have to take a later flight. With QVC, they just cancel your order. They should at least give us some member credits when they cancel on us.