topic Re: Xfinity Comcast was hacked in Community Chat

Xfinity Comcast was hacked

Mindy D — Tue, 19 Dec 2023 22:54:08 GMT

Xfinity Comcast was hacked. 37 million customers.

Re: Xfinity Comcast was hacked

ValuSkr — Tue, 19 Dec 2023 22:56:42 GMT

I don't have them but hopefully they will offer free credit monitoring for those affected.

Re: Xfinity Comcast was hacked

threecees — Tue, 19 Dec 2023 23:00:59 GMT

I believe this happened in October and it is just coming out now, at least

that's what I heard locally. We just got Comcast last week so I am not

concerned but hope it doesn't happen again, at least anytime soon.

Re: Xfinity Comcast was hacked

Shelbelle — Tue, 19 Dec 2023 23:08:58 GMT

We have Comcast forTV, internet and my land line, not had any issues.

Re: Xfinity Comcast was hacked

Mindy D — Tue, 19 Dec 2023 23:24:16 GMT

@Shelbelle Change your passwords and security answers

"A security breach at Comcast-owned Xfinity has exposed the personal data of nearly all the internet provider's customers, including account usernames, passwords and answers to their security questions." Quote from CBS News online

Names, contact information, account usernames and passwords, birthdates, parts of their Social Security numbers and answers to their security questions.

Re: Xfinity Comcast was hacked

BunSnoop — Tue, 19 Dec 2023 23:31:24 GMT

Glad I found out about it here. I wonder when they plan on notifying it's customers?

Re: Xfinity Comcast was hacked

LTT1 — Tue, 19 Dec 2023 23:40:53 GMT

@Mindy D @BunSnoop @Shelbelle @threecees @ValuSkr

I have checked my email...I guess next I will go to the Xfinity site. But I have had no emails alerting me of this breach.

Re: Xfinity Comcast was hacked

PinkyPetunia — Wed, 20 Dec 2023 00:02:58 GMT

I have Comcast/Xfinity. When I signed to my account online to pay my bill I had to change my password.

Re: Xfinity Comcast was hacked

Shelbelle — Wed, 20 Dec 2023 00:15:59 GMT

So far no word from XF, so we are sitting tight. But, just a few days ago I was asked to change my password for security reasons.

Re: Xfinity Comcast was hacked

FancyPhillyshopper — Wed, 20 Dec 2023 00:20:02 GMT

We have had Comcast/Xfinity for ages, but we do not have an online account, so I suppose we are okay.

Re: Xfinity Comcast was hacked

tansy — Wed, 20 Dec 2023 00:21:10 GMT

I haven't heard a word about this from Xfinity.

The other day our orthopedic surgeon's clinic sent a letter that their system was hacked.

I froze our credit years ago and check our financial sites regularly.

Re: Xfinity Comcast was hacked

Ronettes — Wed, 20 Dec 2023 00:24:59 GMT

I received an email from xfinity yesterday morning, and yes it was October 10, 2023.

Haven't had any issues.

No one else got an email from them regarding this?

Re: Xfinity Comcast was hacked

781Florist — Wed, 20 Dec 2023 00:24:28 GMT

I got rid of cable from Comcast 5 years ago, but kept my email address. Last night I was told to change my password as part of Comcast's ongoing efforts to maintain security.

No mention of a hack or compromised data. I hope that

the data of former customers wasn't kept.

Re: Xfinity Comcast was hacked

Enufstuff — Wed, 20 Dec 2023 00:33:42 GMT

@FancyPhillyshopper This is exactly the reason that I pay nothing online.

I pay most things over the phone, since the postal service has been having thefts.

Comcast and Medicare does not accept phone payments (I wish they would). So, I mail checks to them, but I write the checks with a Sharpie marker.

Re: Xfinity Comcast was hacked

SaveTheTurtles — Wed, 20 Dec 2023 01:33:19 GMT

Glad I do not have this company. I don't think they are even in my area. Wouldn't you think they'd have better security than what allows 37 million people to possibly be affected by this breach? I guess it can happen regardless.

Re: Xfinity Comcast was hacked

qbetzforreal — Wed, 20 Dec 2023 01:35:20 GMT

Per CBS news: The breach occured in October.

"Under new federal rules that took effect Monday, the Securities Exchange Commission requires public companies to disclose all cybersecurity breaches that could affect their financial results within four days of determining a breach is material."

Also AP:

All Xfinity customers — even those whose accounts might not have been breached — must reset their usernames and passwords, according to Comcast. Xfinity is also encouraging subscribers to use two-factor authentication to secure their accounts.

"While Xfinity advises customers not to re-use passwords across multiple accounts, the company is recommending that customers change passwords for other accounts for which they use the same username and password or security question," Comcast noted.

Customers with questions can contact Xfinity toll-free at (888) 799-2560 24 hours a day Monday through Friday from 9 a.m. to 9 p.m. Easter time. More information is available on Xfinity's website at wwwdotinfinitydotcom/dataincident.

Re: Xfinity Comcast was hacked

bonnielu — Wed, 20 Dec 2023 01:54:00 GMT

Might take awhile if we have to change all our personal passwords and ........ Wondering if they will do something to help us out.

Re: Xfinity Comcast was hacked

Mindy D — Wed, 20 Dec 2023 01:56:07 GMT

@FancyPhillyshopper wrote:

We have had Comcast/Xfinity for ages, but we do not have an online account, so I suppose we are okay.

@FancyPhillyshopper @They have your personal data including names, addresses, phone numbers, last four digits of SSN and maybe more. They haven't said whether your home internet would be affected or not, so keep watching for updated articles.

Re: Xfinity Comcast was hacked

JeanLouiseFinch — Wed, 20 Dec 2023 02:14:15 GMT

@Ronettes wrote:
I received an email from xfinity yesterday morning, and yes it was October 10, 2023.
Haven't had any issues.
No one else got an email from them regarding this?

No email but all passwords have been deleted and users need to create a new one when they sign on.

Re: Xfinity Comcast was hacked

JanetsGirl — Wed, 20 Dec 2023 02:14:49 GMT

What a mess. There is news that Xfinity dragged its feet for days before implementing a patch.

Xfinity says that the information the hackers accessed included usernames and hashed passwords. For some customers, other information was also accessed by the hackers, such as names, contact information, last four digits of social security numbers, dates of birth and/or secret questions and answers. Xfinity's analysis continues, so there could be more bad news to come.