topic Re: Return Question in Community Chat

Return Question

lovesfootball — Wed, 06 Dec 2023 23:56:51 GMT

I received an order today and need to return due to a missing piece in a set. I also received another customer's packing slip and item. QVC usually sends a return label,but it was not included. Do I just print one out? Also I usually use Easy Returns- is that still an option? I just emailed QVC social team by mistake-- thought I had Easy Return email address, but hit send before I realized it!! Thanks in advance.

Re: Return Question

rockygems123 — Thu, 07 Dec 2023 00:04:01 GMT

@lovesfootball

Yes you can use QVCeasyreturns@qvc.com. I emailed them this week and received a reply in a day or two.

Re: Return Question

spumoni99 — Thu, 07 Dec 2023 01:29:57 GMT

Make sure you mark that it was defective so you don't have to pay return shipping.

Its annoying it sounds like somebody already returned it for the same reason and QVC just sends it out again? This is the second occurance I have read about today.

Re: Return Question

bells4me — Thu, 07 Dec 2023 02:05:07 GMT

I haven't had any trouble with returns & my email was returned within the hour.

Re: Return Question

lovesfootball — Thu, 07 Dec 2023 02:08:20 GMT

@rockygems123 thanks for your response. I printed a label (first time one was not included) and sent email to QVC easy returns.

Re: Return Question

Skyegirl21 — Thu, 07 Dec 2023 02:11:28 GMT

If it was missing a piece, it's defective. You can call Customer Service and request them put in the system to waive the return shipping fee. But, recheck your credited amount later, becaue ( for me) even though they said they would do it, they didn't!

Re: Return Question

lovesfootball — Thu, 07 Dec 2023 02:13:29 GMT

@spumoni99 @Thank you! I did mark as defective and also left a comment and mentioned not to charge return shipping. I've always had quick results with this process. I think it was an item someone returned as it was also stuffed in the plastic bag with the Barefoot Dreams ribbon in a mess.

Re: Return Question

Kachina624 — Thu, 07 Dec 2023 02:43:26 GMT

@lovesfootball. You need to contact CS in regard to what to do with the other customer's order. You could end up footing the bill for return shipping if there was no return label.

Re: Return Question

Sage04 — Thu, 07 Dec 2023 03:15:15 GMT

@Kachina624 wrote:
@lovesfootball. You need to contact CS in regard to what to do with the other customer's order. You could end up footing the bill for return shipping if there was no return label.

@Kachina624 you are so right. I don't understand why the OP did not call CS. I do hope that the original buyer received credit for the return.

Re: Return Question

Sage04 — Thu, 07 Dec 2023 03:25:31 GMT

@lovesfootball, if I were you I would have called CS. If you printed a label that means that the person whose packing slip was in the box might not receive a credit for the defective item. CS would have sent you a new item.

Re: Return Question

Kitty Galore — Thu, 07 Dec 2023 04:20:09 GMT

I find QVC returns so easy , they always get back to me in a timely manner and take care of my return. I really appreciate this department , and don't have to call and talk to someone , so much quicker!

Re: Return Question

lovesfootball — Thu, 07 Dec 2023 12:27:06 GMT

@Sage04 I completed the Easy Returns process and included information of other customer with a detailed explanation. I also wrote a message on her packing slip to let customer service know she did not receive her item.

Re: Return Question

Haoo — Thu, 07 Dec 2023 15:53:34 GMT

I usually just call them so they can immediately process your return. They will email you the return label too.