topic Re: We Apologize For Any Inconvenience? in Community Chat

We Apologize For Any Inconvenience?

aj1980 — Wed, 08 Nov 2023 19:01:16 GMT

We Apologize For Any Inconvenience this has caused.. Do they really? I mean do they really care that you were inconvenienced? Or is that just something you are supose to say?

This is in refernce to ANY place that has you on hold, any flight delays/cancellations etc Any type of Service disruptions.. Im sure we all have horror stories.. Excessive hold times playing unwanted music etc Longest wait times for me are the Post office & IRS

Just Ranting.....Guess I'm just tired of hearing that

Re: We Apologize For Any Inconvenience?

Kachina624 — Wed, 08 Nov 2023 19:06:23 GMT

@aj1980. What would you rather hear them say?

Re: We Apologize For Any Inconvenience?

Malcontent — Wed, 08 Nov 2023 19:06:30 GMT

@aj1980

So, what do you do? Take it on the chin or …?

Re: We Apologize For Any Inconvenience?

Malcontent — Wed, 08 Nov 2023 19:08:46 GMT

@Kachina624

I’d rather they fix the issue(s) and also compensate financially.

A girl can dream.

Re: We Apologize For Any Inconvenience?

JeanLouiseFinch — Wed, 08 Nov 2023 19:14:08 GMT

Would you prefer "Sux to be you"? 🤷‍♀️😆 Things happen that are out of people's control sometimes and they're in a bind like everyone else. Oftentimes some compensation is available. Because my husband works from home and needs Internet access, we've been credited a small amount when there's been a problem on a couple of occasions.

Re: We Apologize For Any Inconvenience?

Tinkrbl44 — Wed, 08 Nov 2023 19:16:03 GMT

@aj1980 wrote:
We Apologize For Any Inconvenience this has caused.. Do they really? I mean do they really care that you were inconvenienced? Or is that just something you are supose to say?

This is in refernce to ANY place that has you on hold, any flight delays/cancellations etc Any type of Service disruptions.. Im sure we all have horror stories.. Excessive hold times playing unwanted music etc Longest wait times for me are the Post office & IRS

Just Ranting.....Guess I'm just tired of hearing that

@aj1980

Many times the companies' employees have absolutely nothing to do with whatever it was that "inconvenienced" you. Computer glitches, tropical storms, shipping delays ... the list is endless.

Nevertheless, I think those inconveniences should be acknowledged ... even if nothing can be done.

IMO, we're all usually doing the best we can, even if it isn't enough to please everyone all the time.

Exercise some emotional generosity and cut people some slack. Maybe it'll be less frustrating for you.

Re: We Apologize For Any Inconvenience?

SportyShorty07 — Wed, 08 Nov 2023 20:14:13 GMT

@aj1980 I remember when i was laid off during the pandemic and I had to call unemployment since they weren't paying me for the first two months that I filed and I needed that money. I was on hold for 8 hours straight with a truly annoying Taylor Swift guitar riff that was 10 seconds long playing over and over and over with "we're sorry for the inconvenience, please continue to hold" every 20 minutes. I honestly thought I was going to go insane hearing that hold music and the "sorry for the inconvenience" message every 20 minutes from morning to night that day. When I finally got to a real person, I was so exhausted and grateful to hear a human voice and I had less than 5 minutes to tell him the issue since the unemployment office was closing. The employee solved the issue and I got my money that week.

Re: We Apologize For Any Inconvenience?

LTT1 — Wed, 08 Nov 2023 20:16:10 GMT

@aj1980 @SportyShorty07 @Tinkrbl44 @JeanLouiseFinch @Malcontent

How about this?

"We have a website listed at the bottom of each page where you can report this situation"

'Like Amazon has a link for reporting any mistakes/problem with the listing".

Re: We Apologize For Any Inconvenience?

SportyShorty07 — Thu, 09 Nov 2023 02:30:14 GMT

@LTT1 That's so true- websites make it intentionally difficult to find help, especially if you want a phone number for customer service. Another thing that gets me is very fine print on warranties- I bought a handgeld light up compact mirror for Banity Impressions and the mirror broke when it lightly touched something and Vanity Impressions said that they couldn't honor the warranty since it didn't break in transit. It was for the best though, since I went to an antique store and have a beautiful vintage oval shaped handheld mirror that's real glass and is beautifully beveled and set in hand polished wood.

Re: We Apologize For Any Inconvenience?

LTT1 — Wed, 08 Nov 2023 20:33:49 GMT

@SportyShorty07

Sounds like you ended up with a beautiful mirror!

Re: We Apologize For Any Inconvenience?

rms1954 — Wed, 08 Nov 2023 20:48:54 GMT

If they didn't say it would you complain about that too????

Re: We Apologize For Any Inconvenience?

GinaV24 — Wed, 08 Nov 2023 21:44:21 GMT

LOL @Kachina624 too bad so sad? I was just trying to book travel on my company's travel site and I was getting an error that made no sense.

Sometimes technology is just a glitch.

Re: We Apologize For Any Inconvenience?

on the bay — Wed, 08 Nov 2023 22:39:16 GMT

or "thank you for waiting"-What choice do we have?

"please listen carefully as our menu has changed"🙄

or you are calling anywhere say the dentist-

"if this is an emergency please hang up and dial 911"-duh!

or "wait times may be longer than usual especially early mornings, mondays, fridays" etc

and you are calling on a tues or wed at early afternoon-oh wait they may be closed for lunch!

the one I hate the most is an automated "help" that doesn't understand a darn thing so you end up yelling "speak to a human!!" or "representative!!" til you sound like a mad woman!

Re: We Apologize For Any Inconvenience?

Mersha — Wed, 08 Nov 2023 22:07:40 GMT

I always find it amusing that every business you are trying to reach have all changed their menu options.

It must be a conspiracy to confuse the customers.

Re: We Apologize For Any Inconvenience?

Harpa — Wed, 08 Nov 2023 22:13:01 GMT

I can see this coming from a company. But some of my college students tell me that for no apparent reason! Even if they are just writing me a note about some minor thing! It must be expected somewhere. I've never given the smallest hint I was ever inconvenienced!

Re: We Apologize For Any Inconvenience?

Allthingsgirly67 — Thu, 09 Nov 2023 01:51:30 GMT

This is a sad reflection on how companies do business. I wonder if the higher ups ever access their own resources or have had to call another company?

Re: We Apologize For Any Inconvenience?

Jacie — Thu, 09 Nov 2023 02:05:09 GMT

These days, I am happy that they are giving at least a slight acknowledgement that they know you might be a tad ticked! Some don't even do that.

Re: We Apologize For Any Inconvenience?

SportyShorty07 — Thu, 09 Nov 2023 02:36:15 GMT

@LTT1 wrote:
@SportyShorty07

Sounds like you ended up with a beautiful mirror!

@LTT1 I did get a beautiful mirror and I love the weight of it and the smoothness of the wood. I'll take a photo of it sometime this week and notify you of the post of the mirror

Re: We Apologize For Any Inconvenience?

CalminHeart — Thu, 09 Nov 2023 12:43:30 GMT

@aj1980 wrote:
We Apologize For Any Inconvenience this has caused.. Do they really? I mean do they really care that you were inconvenienced? Or is that just something you are supose to say?

This is in refernce to ANY place that has you on hold, any flight delays/cancellations etc Any type of Service disruptions.. Im sure we all have horror stories.. Excessive hold times playing unwanted music etc Longest wait times for me are the Post office & IRS

Just Ranting.....Guess I'm just tired of hearing that

Would you rather they told you "stuff happens" or "too bad for you"?

Take it as a sincere comment instead of looking at it as snark. Your life will be easier that way.

Re: We Apologize For Any Inconvenience?

Marsha2003 — Thu, 09 Nov 2023 15:50:24 GMT

@on the bay wrote:
or "thank you for waiting"-What choice do we have?

"please listen carefully as our menu has changed"🙄

or you are calling anywhere say the dentist-
"if this is an emergency please hang up and dial 911"-duh!

or "wait times may be longer than usual especially early mornings, mondays, fridays" etc
and you are calling on a tues or wed at early afternoon-oh wait they may be closed for lunch!

the one I hate the most is an automated "help" that doesn't understand a darn thing so you end up yelling "speak to a human!!" or "representative!!" til you sound like a mad woman!

Wish I could triple like this comment!!!