topic Re: Reviews - non existent in Community Chat

Reviews - non existent

GAC65 — Sat, 21 Oct 2023 17:43:33 GMT

IS ANYONE AT QVC TECHNICAL GOING TO FIX THE ISSUE WITH NOT BEING ABLE TO SEE AND READ REVIEWS ON PRODUCTS? SERIOUSLY!

Re: Reviews - non existent

Kachina624 — Sat, 21 Oct 2023 18:02:08 GMT

@GAC65. If you're unable to see any part of QVC, you need to consider downloading and temporarily using a different browser. The problem is especially prevalent for those using Safari and it's not just with QVC.

Re: Reviews - non existent

GAC65 — Sat, 21 Oct 2023 18:05:15 GMT

I don't use safari and I have tried using a different browser! Thanks for your suggestions. 😀

Re: Reviews - non existent

LTT1 — Sat, 21 Oct 2023 18:11:29 GMT

@GAC65 @Kachina624

I have a comment about this issue and I know, I know it has been complained about since time immemorial here ...

but this...

When retailers don't pay attention to website issues... such as this and yes we can

clear cache

change browsers

etc

But it amazes me that they don't realize they are losing sales.

''Yes, we have some responsibility as consumers using websites to purchase.

The Loft website has always bugged me... it is set up in an odd manner and isn't user friendly.

Consequently, that is the last place I think of to go shop.

Re: Reviews - non existent

kaydee50 — Sat, 21 Oct 2023 19:07:35 GMT

I can see reviews of products using Microsoft Edge. Not sure if the OP is referring to a specific product--maybe the item doesn't have any reviews--but I'm having no problem.

Re: Reviews - non existent

Krimpette — Sat, 21 Oct 2023 19:48:00 GMT

I use Safari and I don't seem to have any problem reading reviews.

Re: Reviews - non existent

moonandthestars — Sun, 22 Oct 2023 04:05:11 GMT

I have that problem too. I have an iPad and a Mac. Both use chrome. Suddenly some of the listings started showing the reviews as if they are under a film of some kind. Very annoying. At first it was all of the listings I looked out, now some are normal and some are not. Not sure what the issue is, but I don't like having to try so hard to read something. Too much work and unpleasant.

Re: Reviews - non existent

Etoile308 — Sat, 21 Oct 2023 21:21:16 GMT

I use Safari and never have these issues.

It's possible that as devices age the updates to operating systems either can't be achieved, or are not fully compatible with all websites.

Re: Reviews - non existent

SandySparkles — Sun, 22 Oct 2023 00:40:03 GMT

No problem with the Chrome browser. I am able to read reviews with no issues.😊

~~~All we need is LOVE💖

Re: Reviews - non existent

Kitty Galore — Sun, 22 Oct 2023 02:21:23 GMT

@LTT1 wrote:
@GAC65 @Kachina624

I have a comment about this issue and I know, I know it has been complained about since time immemorial here ...
but this...
When retailers don't pay attention to website issues... such as this and yes we can
clear cache
change browsers
etc
But it amazes me that they don't realize they are losing sales.

''Yes, we have some responsibility as consumers using websites to purchase.
The Loft website has always bugged me... it is set up in an odd manner and isn't user friendly.
Consequently, that is the last place I think of to go shop.

@LTT1 Yes you are right ! Why not just make it easier for us to shop . I don't have problems all the time but when i do it is very frustrating and I don't get why it should be .

Re: Reviews - non existent

Tori3569 — Sun, 22 Oct 2023 14:15:04 GMT

@Etoile308 wrote:
I use Safari and never have these issues.

It's possible that as devices age the updates to operating systems either can't be achieved, or are not fully compatible with all websites.

**That's exactly it. A website updates and a device updates. Sometimes they are not compatible until they are both updated.

It's not QVCs fault or everyone would be experiencing the same thing. It's also not something they can fix.

Re: Reviews - non existent

Kroppie — Sun, 22 Oct 2023 15:07:30 GMT

This is definitely something QVC can fix. Further it is their responsibility to fix it. They offer a website that should be useable by all t of their users regardless of which browser they use. Obviously there is a limit on whether outdated browsers can support website changes but for the most used browsers the website must ensure any changes they make are transparent to their users. That is called quality control and testing, something the IT industry does not do. Clearly QVC has never considered it a responsibility for this sad site. I have managed heavily used websites and served as a Quality Control Manager for a large corporation so I am aware of such responsibilities. Last I am using a Chrome browser. Everything on my end is up to date. I can't read reviews. This is QVC's problem and they don't care.

Re: Reviews - non existent

Mindy D — Mon, 23 Oct 2023 04:03:14 GMT

@GAC65 wrote:
IS ANYONE AT QVC TECHNICAL GOING TO FIX THE ISSUE WITH NOT BEING ABLE TO SEE AND READ REVIEWS ON PRODUCTS? SERIOUSLY!

@GAC65 The best way to let IT know there is a problem is to email the Social Team and they will pass it along. Include the exact device you are on, the browser you are using, the update you are using and an exact description of the problem. You might be able to send a screen shot. Here's the email address.

QVCSocialTeam@qvc.com

IT won't fix something they don't know about and they don't get their instructions from this forum. Good luck.