topic Re: Anyone Else Have Problems Using UPS My Choice? in Community Chat

Anyone Else Have Problems Using UPS My Choice?

Jeanne from VA — Wed, 18 Oct 2023 14:36:35 GMT

UPS My Choice is horrible! I am filled with fear and dread when I see that QVC has shipped one of my packages using "UPS My Choice". Does anyone know why the packages are transferred between UPS and USPS? By design? During the transfer, the package sits for days on end. Under tracking, the delivery date is changed daily with an explanation of "Delivery Exception". I have a current package that has been stuck in NC for days (I ordered this package from QVC ten days ago), and I live in Virginia. I have also had a package that was lost recently using "UPS My Choice". I have never signed up for this terrible method of shipping. Anyone else have problems?

Re: Anyone Else Have Problems Using UPS My Choice?

Meowingkitty — Wed, 18 Oct 2023 14:47:58 GMT

Never had a problem. I'm in Arizona and most of my packages from QVC seem to come from California and I get them in about 3 days even if they do transfer to USPS.

Re: Anyone Else Have Problems Using UPS My Choice?

Marp — Wed, 18 Oct 2023 14:48:58 GMT

@Jeanne from VA, "UPS My Choice" is not a shipping method/option. My Choice is a separate program from the actual shipping.

I am finding that more and more entities are using UPS as the original carrier then transferred to USPS for actual delivery. The majority of my recent Amazon shipments have been handled that way, UPS to USPS.

It appears that this latest method is nothing more than a replacement for "surepost" shipping. It does make one of the My Choice benefits moot as I have not found a way to prevent the transfer to USPS.

Re: Anyone Else Have Problems Using UPS My Choice?

ID2 — Wed, 18 Oct 2023 14:56:35 GMT

Never heard of My Choice. We have Surepost and its great!

Re: Anyone Else Have Problems Using UPS My Choice?

Kachina624 — Wed, 18 Oct 2023 15:19:20 GMT

Most of my packages from all online merchants come using the the UPS/USPS option qvc has chosen because it's the cheapest.

I sometimes have a delay of a day or two while Newgistics, the company that does transfers, diddles around but most of my packages are delivered promptly. It's Newgistivs that causes delays and posts those tracking messages, not UPS or USPS.

Re: Anyone Else Have Problems Using UPS My Choice?

LTT1 — Wed, 18 Oct 2023 15:29:11 GMT

@Jeanne from VA

I like to add my thoughts here...and they are confusingly jumbled because that's how I experience shipping services these days!

UPS... my very dear and devoted UPS driver who my complex has great respect for... well, I often get a text informing me that a pkg has been delivered (usually from QVC) when it hasn't.

Shop...what a horrible, frustrating app! I have no idea what purchase is ring sent! Can they not put a picture in?

A... well... I certainly cannot tracks pkg from them because the tracking numbers never make sense!

So...and this goes for every order...I need a picture of what I bought! How do I know and remember what the order # is? For heaven's sakes!

Here is what it feels like to me: companies are saying this: "don't bug us...you will get it when we send it".

Why does it all have to be so mysterious?

Re: Anyone Else Have Problems Using UPS My Choice?

eadu4 — Wed, 18 Oct 2023 15:51:30 GMT

@LTT1 Yes for sure shipping can be confusing. What you can usually do for most sites that you have to "sign in" for like Amazon, Macys, QVC, HSN etc...you can just sign into your account and click on the order you are trying to track, and there should be an option to "track my order" You click on that and it will give you your order tracking. It makes it far easier than trying to remember order numbers/tracking numbers. Pictures of what you ordered will be on the order you click on. If you have signed up for the shopping site you can view all your orders and then track them from your account. I hope this helps. I know it made my life a lot easier.

Re: Anyone Else Have Problems Using UPS My Choice?

LTT1 — Wed, 18 Oct 2023 15:55:37 GMT

@Jeanne from VA @eadu4 @Kachina624 @Marp

LOL!
'My hair stylist and I both lsughed about the "Shop" app!

She said "oh I HATE that app! It makes me MAD!"

We we're both laughing so hard over this!

Re: Anyone Else Have Problems Using UPS My Choice?

Jeanne from VA — Wed, 18 Oct 2023 16:04:09 GMT

@Meowingkitty All my packages, shipped by any other method, seem to be delivered in a timely manner/quickly. The "My Choice", even when shipped from the North, go to Butner, NC, instead of directly to Virginia. I assume that Butner, NC is a major distribution hub. That is when my packages sit for days and days. Thankfully, I don't get a lot of packages processed using this method.

Re: Anyone Else Have Problems Using UPS My Choice?

Jeanne from VA — Wed, 18 Oct 2023 16:13:42 GMT

@eadu4 Thanks for your response. I always use the online tracking number provided by QVC to follow the progress of my package delivery. That is where I can see the dreaded "Delivery exception", and view the progress (?) of my packages, static for days and days.

Re: Anyone Else Have Problems Using UPS My Choice?

Sooner — Wed, 18 Oct 2023 16:24:53 GMT

Nothing about UPS is good to me. Besides that now most packages are listed with something other than the retailer's name. So you have to chase down the shipping number to find out what is coming when.

Plus UPS says they deliver stuff when they don't, and are delighted to deliver damaged and dripping packages in between other packages as well. Unaccountable Parcel System--that's what it stands for

Re: Anyone Else Have Problems Using UPS My Choice?

Jeanne from VA — Wed, 18 Oct 2023 16:32:15 GMT

@Sooner I agree that the package delivery process is aggravating! Here is the latest message in tracking for my "taking the scenic route" dress I ordered:

"Mail Innovations is not a day definite service. Please select View Details to view the Shipment Progress for transit details".

The package is still sitting in NC/no progress.

Re: Anyone Else Have Problems Using UPS My Choice?

geezerette — Wed, 18 Oct 2023 16:44:20 GMT

@Jeanne from VA wrote:
@Sooner I agree that the package delivery process is aggravating! Here is the latest message in tracking for my "taking the scenic route" dress I ordered:
"Mail Innovations is not a day definite service. Please select View Details to view the Shipment Progress for transit details".
The package is still sitting in NC/no progress.

Oh, Mail Innovations can sit with no tracking for days, or longer. And then suddenly out of nowhere be delivered.

I don't have any problem with UPS SurePost.

Re: Anyone Else Have Problems Using UPS My Choice?

eadu4 — Wed, 18 Oct 2023 16:51:47 GMT

@Jeanne from VA Yeah, I mean it's not fool proof and sometimes you just look at the little arrow and it sits there for days at one location (had that happen to me more than once) but at least you didn't have to remember the order/tracking number to find that out lol. Small blessings. Let's face it, shipping is not a guaranteed smooth thing. Should be, but it sometimes is not. And unfortunately once it leaves the suppliers warehouse and they hand it off to a delivery service there isn't much they can do it's now on the delivery service. Many people want to blame the supplier but, once it's out their door, it's hard for them to track it as well. They should track it, and should be able to assist you but sadly sometimes they don't. Yup shipping can be a hot mess sometimes. More reasons to appreciate the stuff that does come on time and it's the correct stuff

Re: Anyone Else Have Problems Using UPS My Choice?

Desert Lily — Wed, 18 Oct 2023 17:01:56 GMT

I do mostly the same as @eadu4 & @Jeanne from VA

1. I click on the order OR on the email with the order.

2. I "copy" the UPS tracking number and "paste" it into the UPS TRACKING site.

*After it's "shipped" it may take 1-2 days to actually leave the warehouse & show up in UPS Tracking info

3. If I think it's going to get transferred to USPS, I click on Details on the UPS TRACKING site. *This is where I find the USPS Tracking number.

4. I use the USPS tracking number that I got from the UPS Tracking - Details tab - and enter it into the USPS TRACKING site. I then get info from USPS

*To get USPS tracking info, the package has to be handed off by UPS to USPS.

5. Following those steps, I get tracking info from UPS & USPS. Sometimes I get an "Exception" from UPS, & most of the time it tells me that UPS will deliver the package(s) and not USPS. - this normally happens if the package is too large or if there is more than 1 package.

Re: Anyone Else Have Problems Using UPS My Choice?

SandySparkles — Fri, 20 Oct 2023 17:18:29 GMT

I have not had any problems using it YET.🤞😊

ETA: I did not realize my original post dated 10/18 was blank.😐

~~~All we need is LOVE💖

Re: Anyone Else Have Problems Using UPS My Choice?

Spacrazy — Wed, 18 Oct 2023 19:18:06 GMT

For reasons y'all have already posted (and so many more) I order so very little from QVC these days ~ problems solved!

Re: Anyone Else Have Problems Using UPS My Choice?

bikerbabe — Wed, 18 Oct 2023 19:40:01 GMT

FedEx also sometimes transfers to USPS with similar delays.

Actually, I don’t think the problem is with UPS or FedEx. I think the problem is the well-known changes happening within USPS. There is talk about closing more sorting locations causing mail to get routed long distances just to go to the town next door.

Re: Anyone Else Have Problems Using UPS My Choice?

kze — Thu, 19 Oct 2023 18:00:29 GMT

@Marp wrote:
@Jeanne from VA, "UPS My Choice" is not a shipping method/option. My Choice is a separate program from the actual shipping.

I am finding that more and more entities are using UPS as the original carrier then transferred to USPS for actual delivery. The majority of my recent Amazon shipments have been handled that way, UPS to USPS.

It appears that this latest method is nothing more than a replacement for "surepost" shipping. It does make one of the My Choice benefits moot as I have not found a way to prevent the transfer to USPS.

@Marp

When I see that they've used whatever they call "surepost" now, I use My Choice the same way I used to. I click on "upgrade" and get the same option to pay to have the item stay with UPS. Some times I've lucked out and wasn't charged because they had already decided, for whatever reason, to not transfer it to USPS.

Re: Anyone Else Have Problems Using UPS My Choice?

Marp — Thu, 19 Oct 2023 19:01:51 GMT

@kze, I have a UPS My Choice paid account so if an upgrade is available it is automatically upgraded to stay with UPS.

Coincidentally that just occurred with a Penzeys order that is on its way to me.