topic Re: Companies with complicated return in Community Chat

Companies with complicated return

granddi — Sun, 24 Sep 2023 20:25:59 GMT

I ordered a couple of items from Lands End. There was no invoice enclosed for a return. I had to go to the site and request a return, down load the forms. The return location was a "Happy Returns" location. For me it was ok since Ulta was near.

If you don't have a home printer or a return location nearby then the process would be frustrating for sure. I guess this is all just a part of on line shopping.

But this started me thinking about other companies you have shopped that complex return steps.

Re: Companies with complicated return

Nightowlz — Sun, 24 Sep 2023 20:37:16 GMT

Happy Returns must be something new. Never heard of it. Doubt we have one in our area.

I always received a return label. I put any returns in my mailbox in the bag it comes in.

Re: Companies with complicated return

geezerette — Sun, 24 Sep 2023 20:40:36 GMT

They also have an option for getting a QR code (like QVC does now) instead of printing if you're dropping off.

Re: Companies with complicated return

geezerette — Sun, 24 Sep 2023 20:43:30 GMT

@Nightowlz wrote:
Happy Returns must be something new. Never heard of it. Doubt we have one in our area.
I always received a return label. I put any returns in my mailbox in the bag it comes in.

@Nightowlz

It's a new return process with Land's End. They don't include return labels with your order anymore. And they aren't "Happy Returns" locations. They're various businesses in your area (besides UPS and USPS). I also have an option for Ulta, a sports store, and a couple other locations I can't remember right now. I was surprised since I live outside a very small town.

Re: Companies with complicated return

NYCLatinaMe — Mon, 25 Sep 2023 00:24:21 GMT

I think UPS will return anything for you with some basic information. They figure it out. They will charge you for that.

Re: Companies with complicated return

Catastrophe — Mon, 25 Sep 2023 02:29:02 GMT

Customer Service Rep. told me last week that they aren't going to send Invoices or Labels in the packages anymore. She said they are going "Green." I didn't get any in my package. Just the item.

Re: Companies with complicated return

Catastrophe — Mon, 25 Sep 2023 02:30:32 GMT

Sorry, that was QVC Customer Representative.

Re: Companies with complicated return

Etoile308 — Mon, 25 Sep 2023 02:41:09 GMT

I'm fortunate that I have a Land's End b&m near me. But unfortunately they have very limited stock in the store so I place orders online.

I can't remember the last time I received an invoice with my order. I think for a return I needed to log in and pull up my order, or show the clerk the confirmation email.

Re: Companies with complicated return

mimomof4 — Mon, 25 Sep 2023 17:28:54 GMT

What you described I don't feel is complicated at all. IMO the lack of a printer is really a lazy excuse as they can be purchased very cheaply and there are locations such as library one can ship.

What I feel is complicated is when I need to call a company to get a return authorization. Anything I can process online is a breeze. Getting a return label and invoice in a package is a rarity. QVC is the only place I order that may include one.

Re: Companies with complicated return

jackiejenny — Mon, 25 Sep 2023 17:37:01 GMT

I just placed an order from Dillards. They included an invoice AND a return shipping label.

As soon as they saw confirmation it was on it's way back, BAM, I got an email saying they had already issued a refund.

That was the fastest and Q is the slowest.

Re: Companies with complicated return

paulazaj — Wed, 27 Sep 2023 14:23:12 GMT

I am done with Lands End. That Happy Returns company was not very user friendly and I had to drive 30 minutes to drop it off at Staples. Bye,bye Lands End.

Re: Companies with complicated return

CalminHeart — Thu, 28 Sep 2023 12:11:43 GMT

I've ordered from Lands End for 20 years and have always received an invoice. Maybe yours was a one-off?

Re: Companies with complicated return

LTT1 — Thu, 28 Sep 2023 13:51:12 GMT

@NYCLatinaMe @granddi @CalminHeart @paulazaj @jackiejenny

I can return Amazon purchases at Ross, Kohl's and/or UPS.

'Gap/Old Navy returns are complicated for me... but getting better because they now provide a code.