topic Re: free shipping problems in Community Chat

free shipping problems

little missy — Mon, 18 Sep 2023 00:26:45 GMT

I ordered 3 of the pie takers 2 days before the free shipping, and I notified qvc's customer service asking if I could get these items on free shipping. The representative said no I could not, and I couldn't cancel my order either, because she said it was allready in process, although it hasn't even shipped as of yet. Customer service said the order has to be cancelled 3 hours prior to ordering. Who would know? It just does not seem right the way the customers are treated.

Re: free shipping problems

spumoni99 — Mon, 18 Sep 2023 00:33:13 GMT

Its always been the case, you can only cancel soon after placing the order and the free shipping is for the free shipping day only. Can you imagine the nightmare they would have if they let everyone get free shipping for prior purchases.

Re: free shipping problems

Redshoes07 — Mon, 18 Sep 2023 00:35:43 GMT

I ordered an item the other day, I don't expect QVC to change my order to free shipping. Sometimes it happens that way.

Re: free shipping problems

LizzieInSRQ — Mon, 18 Sep 2023 00:40:35 GMT

Cam you imagine the NIGHTMARE it would be if everyone who ordered something last week called wanting their shipping refunded this weekend?

It simply doesnt work like that, anywhere.

Re: free shipping problems

Kachina624 — Mon, 18 Sep 2023 00:40:39 GMT

@little missy. The time the free shipping is in effect is CLEARLY stated. Why would you think something purchased 48 hours before the start time would be covered? I wouldn't have the nerve to even ask. Are you so privileged they should bend the rules for YOU?

Re: free shipping problems

Sage04 — Mon, 18 Sep 2023 00:58:47 GMT

I remember it was 24 hours before Free Shipping Day. Don't know if that has changed.

Re: free shipping problems

colleena — Mon, 18 Sep 2023 00:59:44 GMT

@little missy I doubt they can help but if anyone can they might b able to.

Social.Team@qvc.com

Re: free shipping problems

Love my grandkids — Mon, 18 Sep 2023 01:43:29 GMT

@little missy I think you've got a lot of nerve asking for free shipping TWO DAYS before it takes effect.

NO other business would do this. Good grief. The limit of free shipping is made very clear.

Re: free shipping problems

San Antonio Gal — Mon, 18 Sep 2023 01:50:56 GMT

@little missy - I don't think you should expect any company to refund your shipping charges because you missed the free shipping day.

Re: free shipping problems

Etoile308 — Mon, 18 Sep 2023 02:05:42 GMT

Several days ago QVC announced this would be a Super Savings Weekend. That suggested to me there would be free shipping offered. I put items in my Wish List and started shopping yesterday.

I can't imagine feeling so special that I would expect to be given free shipping for items purchased several days ago, but we're all different.

Re: free shipping problems

LoveMeSomeQVC — Mon, 18 Sep 2023 02:32:51 GMT

@little missy I took your post as venting more than anythiing else - maybe not realizing before that the Q won't honor the free shipping on previous purchases. I do always keep an ear out for the "something big is coming announcements" and if the item I want is on sale and I think it could sell out, I typically will just go ahead and buy it because the price could be higher or it may sell out before a free shipping day (this is the case with some LNL Tritan I recently bought - the sale price with shipping was a better deal than with free shipping).

I have definitely had the free shipping date pop up after purchases, so I understand your frustration - I just think it's too difficult for QVC to manage too many refunds plus it's too big a hit to their bottom line.

Keep in mind too - free shipping days seem to be much more frequent coming into the holiday shopping period - so keep that wish list locked and loaded! :-)

I hope you enjoy your purchase when you do finally receive it!

Re: free shipping problems

JeanLouiseFinch — Mon, 18 Sep 2023 02:36:54 GMT

The title of your thread is inaccurate. There is no free shipping problem. The problem is more about your greed and entitlement. Follow the rules like everyone else. Sheesh. 🙄

Re: free shipping problems

PickyPicky3 — Mon, 18 Sep 2023 03:05:51 GMT

The September AARP Bulletin said that prices are going to change even faster this holiday season and recommended six apps to tell you when to buy:

-PayPalHoney

-CamelCamelCamel

-Pricepulse

-CapitolOneShopping

-GoogleShopping

-Flipp

Re: free shipping problems

Venezia — Mon, 18 Sep 2023 03:14:40 GMT

@little missy wrote:
I ordered 3 of the pie takers 2 days before the free shipping, and I notified qvc's customer service asking if I could get these items on free shipping. The representative said no I could not, and I couldn't cancel my order either, because she said it was allready in process, although it hasn't even shipped as of yet. Customer service said the order has to be cancelled 3 hours prior to ordering. Who would know? It just does not seem right the way the customers are treated.

I somehow doubt the CS rep said that. How would you cancel "prior to ordering"?

There is no issue with the way the customer is being treated. The free shipping isn't retroactive. (They may, it seems, honor it if you ordered within 24 hours of it starting.)

How far back would you expect them to go? Three days? Four? A week? A month? Then someone would say "But I ordered one month and one day ago. Do I get free shipping?" It would never end.

Re: free shipping problems

JeanLouiseFinch — Mon, 18 Sep 2023 13:01:07 GMT

@Venezia wrote:
@little missy wrote:
I ordered 3 of the pie takers 2 days before the free shipping, and I notified qvc's customer service asking if I could get these items on free shipping. The representative said no I could not, and I couldn't cancel my order either, because she said it was allready in process, although it hasn't even shipped as of yet. Customer service said the order has to be cancelled 3 hours prior to ordering. Who would know? It just does not seem right the way the customers are treated.
I somehow doubt the CS rep said that. How would you cancel "prior to ordering"?

There is no issue with the way the customer is being treated. The free shipping isn't retroactive. (They may, it seems, honor it if you ordered within 24 hours of it starting.)

How far back would you expect them to go? Three days? Four? A week? A month? Then someone would say "But I ordered one month and one day ago. Do I get free shipping?" It would never end.

@Venezia I think she means cancelling the initial order and then reordering to get the new benefit. She doesn't seem to understand the definitions of status terms "In Process" and "Shipped" either. 🤷‍♀️

Re: free shipping problems

chrystaltree — Mon, 18 Sep 2023 14:13:13 GMT

Anyone who had shopped with QVC in recent years or reads this knows there is only short window to cancel a purchase. They announced Super Saturday a week in advance, that always means free s&h. If you missed it and your pur carriers. Oh well. You missed the free shipping. Do you think you are the only one in your situation? Why would QVC make price adjustments just because we missed out on free shipping day?

Re: free shipping problems

Regal Bee — Mon, 18 Sep 2023 20:55:30 GMT

Although I agree that the Q has a definite window for free shipping and it is clearly announced, I am questioning the amount of hostile replies I see here.

I don't understand the need for this. Can't the response be stated without all the hostile remarks? This OP is stating a concern..why does she need to be addressed with such a negative response?

Re: free shipping problems

Sage04 — Mon, 18 Sep 2023 21:33:04 GMT

@Regal Bee wrote:
Although I agree that the Q has a definite window for free shipping and it is clearly announced, I am questioning the amount of hostile replies I see here.

I don't understand the need for this. Can't the response be stated without all the hostile remarks? This OP is stating a concern..why does she need to be addressed with such a negative response?

@Regal Bee it does not hurt to ask and that's what @little missy did. You never know if a CS rep would have done it just this one time. I bought something a day before Free Shipping and I asked and I got it. I've always heard that one day before isn't a problem.

I know her's was 2 days before but what was wrong with her asking? Nothing. And almost ever Poster is saying the same thing. Don' they read before posting?

Re: free shipping problems

Teddixat — Mon, 18 Sep 2023 21:34:23 GMT

@JeanLouiseFinch That was uncalled for

Re: free shipping problems

JeanLouiseFinch — Mon, 18 Sep 2023 22:52:54 GMT

@Teddixat wrote:
@JeanLouiseFinch That was uncalled for

Expecting special treatment and ragging on QVC when it doesn't happen is what's uncalled for. QVC did nothing wrong.