topic Re: Ways to keep my QVC account very secure? in Community Chat

Ways to keep my QVC account very secure?

Mindy D — Tue, 05 Sep 2023 16:14:40 GMT

Hello. I have a lot of holiday items in rented storage and I want to get rid of the things and stop paying for it. I want to hire someone to just clear it out and take it to the dump.

Ive had a habit of saving my QVC receipts over the years and have always kept them inside my house, however, I think I might have put some of the receipts inside of the boxes with the giant Xmas trees in storage and in the tubs with some of my expensive ornaments.

Neither my husband nor myself feel well enough to go through the stuff, especially to try to check inside with the big XMas trees.

I worry that whoever we hire could somehow get account information off any receipts and use this to order and ship to themselves or to others. I know all the receipts have my name and address and my member number. That wouldn't matter if whatever someone tries to order could only be shipped to my adrdress if there was a way of choosing that option online, and once chosen, could only be changed by logging in to my account.

When I check the information under my account there is no way to check off that I want to limit where anything is shipped to if I want to.

Any suggestions? We are not well and trying to go through everything for old receipts is too much for us.

Re: Ways to keep my QVC account very secure?

spumoni99 — Tue, 05 Sep 2023 16:14:26 GMT

I don't think they put anything that secure on the receipts, do they? If your worried about the credit card you can have them send you a new one with a new number.

Re: Ways to keep my QVC account very secure?

Mindy D — Tue, 05 Sep 2023 16:32:32 GMT

@spumoni99 wrote:
I don't think they put anything that secure on the receipts, do they? If your worried about the credit card you can have them send you a new one with a new number.

@spumoni99 @No, the credit card number isn't on the receipts but anyone could call and order. I think some older receipts might have the last four digits on them but I'm not sure.mI guess they would just have to say it's me calling. I guess I could remove the credit card number off my account and only put it back on after logging in to place any future orders and then remove the number each time. A person doesn't even have to know the credit card number the way it is now because the CS agents often ask will you be using your Visa? The othef problem with taking the cc# off and on is that I've a few things on Easy Pay.

Re: Ways to keep my QVC account very secure?

spumoni99 — Tue, 05 Sep 2023 16:19:24 GMT

Yes removing the credit card would really be the best way, its a pain but if your worried about it. You might want to call to see if you can specify that orders only ship to your address.

Re: Ways to keep my QVC account very secure?

LindaSal — Tue, 05 Sep 2023 16:21:26 GMT

Sorry you are both not feeling well enough for this job. Things do get more difficult to take on, that's for sure. Anyway, what I would do is most likely cancel my Q account, wait a while and then open a new one with new credit card info. This way here the old receipts would not have current information except for possibly your address, but that can be found easily online anyway. I wish you luck with your project, perhaps hire some high school kids to do this for you? I would suggest calling your local school dept and inquire.

Re: Ways to keep my QVC account very secure?

Mindy D — Tue, 05 Sep 2023 16:42:14 GMT

@LindaSal wrote:
Sorry you are both not feeling well enough for this job. Things do get more difficult to take on, that's for sure. Anyway, what I would do is most likely cancel my Q account, wait a while and then open a new one with new credit card info. This way here the old receipts would not have current information except for possibly your address, but that can be found easily online anyway. I wish you luck with your project, perhaps hire some high school kids to do this for you? I would suggest calling your local school dept and inquire.

@LindaSal @They would still have my name and a credit card.

Thinking about the receipts QVC has used over the years, they are not secure at all. They should have used a customer number that a member can have changed when they want or a way for customers to verify shipping to other addresses not listed online and only used after logging into your account the way Amazon does.

There is a box on the members shipping info page that can be checked that says make this the default shipping address but it doesn't say anything about what this would mean if I checked it.

Re: Ways to keep my QVC account very secure?

Kachina624 — Tue, 05 Sep 2023 16:33:41 GMT

@Mindy D Why don't you donate your stash to a nice charity? I'm guessing many places would love to have a beautiful big tree and some nice ornaments and decor.

I don't see anything on the QVC invoice that would enable someone to access your account. Your customer number is Xed out except for the last 4 digits. Your name and address are listed of course but the other info is specific to the order that was shipped, i.e. item number, order and package numbers.

I just toss these things in the trash.

Re: Ways to keep my QVC account very secure?

beach-mom — Tue, 05 Sep 2023 16:35:53 GMT

@Mindy D - You and your husband have a lot to deal with, but at least you have each other.

If I were you, I would email the Social Team and ask their advice. I have had good advice, where they are helpful, and not so good advice, where they haven't responded. But when they do they do right away.

I think in your situation one of them will get right back to you with good advice.

qvcsocialteam@qvc.com

Good luck!

Re: Ways to keep my QVC account very secure?

Mindy D — Tue, 05 Sep 2023 16:59:23 GMT

@Kachina624 wrote:

@Mindy D Why don't you donate your stash to a nice charity? I'm guessing many places would love to have a beautiful big tree and some nice ornaments and decor.

I don't see anything on the QVC invoice that would enable someone to access your account. Your customer number is Xed out except for the last 4 digits. Your name and address are listed of course but the other info is specific to the order that was shipped, i.e. item number, order and package numbers.

I just toss these things in the trash.

@Kachina624 @All someone has to do is call and place a telephone order and say it's me. Maybe CS would not take these orders unless they come from the phone number linked to your account or else they then ask you to answer the security questions linked to the account. I don't know, but that would sure be a good way to stay safe with the orders. I had only one phone number linked to my account, my landline, but after all the disasters, I just added my husband's cell too. Lots of receipts use to have a full member number on them. I have no idea what that information would do.

Re: Ways to keep my QVC account very secure?

Bri369 — Tue, 05 Sep 2023 17:00:49 GMT

Don't you have alerts set up on your credit cards to notify you as soon as a purchase is made? I wouldn't want all those receipts just sitting out in the trash with my name and address on them. I would shred them first

Re: Ways to keep my QVC account very secure?

Mindy D — Tue, 05 Sep 2023 18:12:32 GMT

@Bri369 wrote:
Don't you have alerts set up on your credit cards to notify you as soon as a purchase is made? I wouldn't want all those receipts just sitting out in the trash with my name and address on them. I would shred them first

Any receipts I didn't keep were shredded or I kept them. No, my credit card does not alert me when a purchase is made.

Re: Ways to keep my QVC account very secure?

Estellee — Tue, 05 Sep 2023 17:12:22 GMT

@Mindy D I agree with removing your Q Card off the account and put it back only when placing an order. It's more work but more secure, that's what I do. When I call in the CS Rep always knows it's me by my telephone number, so no one could fake that either.

Re: Ways to keep my QVC account very secure?

bikerbabe — Tue, 05 Sep 2023 17:16:32 GMT

You should be able to set up an alert on your credit card for every time a purchase is made. It’s not automatic: you have to go in and choose the alert.

Re: Ways to keep my QVC account very secure?

eadu4 — Tue, 05 Sep 2023 17:25:32 GMT

@Mindy D Is there someone you trust that you can get/hire to go through and sort the stuff? Tell them they can keep what they want. Is it a large storage area or just a small one? I'm sure it will keep you up at night if you don't feel secure in donating it/trashing it with the possibility of reciepts being in there. I agree with a previous poster and email the customer care people/or call customer service. They can give you the best answer.

I don't believe they would take someone calling to order on your account. Most customer services do NOT have your full card number. They only see the last 4 digits. Those that can "unmask" it, are required to VERIFY the caller and they would NEVER repeat the card number to the caller. They will sometimes ask for the card number and they always ask for the expiration date and 3 digit code. I do not believe anyone could just call with your name and address and last 4 digits of your card number and order something without a 2nd level of customer verification. There would be massive fraud buying on QVC. It would not take long before the ability to just call and order would spread and everyone would be grabbing people's reciepts and ordering. They HAVE to have you verify who you are. But to keep your mind at ease ask QVC themselves.

Re: Ways to keep my QVC account very secure?

BirkiLady — Tue, 05 Sep 2023 20:15:36 GMT

Remove your credit card from the QVC site. Add it to PayPal's site. Then whenever you make a purchase, you'll go through QVC and click "PayPal" to link your account with PayPal and shipping information for ordering. QVC no longer has anything to do with your credit card. PayPal keeps track of all orders sent out; QVC is the S&H of the merchandise. Once PayPal approves the charge, QVC receives an electronic message to release the merchandise to their Shipping Dept.

Your phone number or email are the prime numbers for QVC and PayPal to recognise you!

No one would be able to jump through the security of PayPal and QVC. Your credit card is safe and your own orders will be easily placed as before (except you select PayPal instead of a credit card). You will also be able to use EasyPay if desired.
But anyone trying to order something through QVC with info from old packing slips, won't know that you've changed to PayPal and will try to use the credit card procedure of before! It won't work. (I'd also suggest changing your password to be extra safe.) Good luck!

I'm so sorry to read about your declining health, but glad to know you and your husband are taking care of this problem while still able to do so. Too many leave these financial messes to their relatives who don't know where to begin. You are to be commended for asking questions and having the desire to remedity the situation. Best wishes!

Re: Ways to keep my QVC account very secure?

Zhills — Tue, 05 Sep 2023 20:41:49 GMT

I think you are making "too much ado about nothing!"

Your old mail should not matter that much today. Nobody "dumpster dives" for your information.

Today, everybody has a cell phone. Anyone on a Gov't service gets a free phone and that gives them access to the internet and any/all of your information.

Double bag it, put it in the trash and let them burn it.

Our area has several local FB pages with ads for locals that "clean out" and haul away for you. Ours is just "XXXcommunity" or "news"

Re: Ways to keep my QVC account very secure?

KingstonMom — Tue, 05 Sep 2023 21:09:27 GMT

@Mindy D

That happened to me!

And it took a while for me to realize it, but a person used my account to order things shipped to her.

What a mess!

Re: Ways to keep my QVC account very secure?

granddi — Tue, 05 Sep 2023 21:29:21 GMT

@KingstonMom wrote:
@Mindy D

That happened to me!

And it took a while for me to realize it, but a person used my account to order things shipped to her.

What a mess!

I happened to me too.

The Q fraud staff was helpful but we never figured out how the fraud occurred.

Do you all recall that our account number was on the top of the packing slips?

Re: Ways to keep my QVC account very secure?

On It — Tue, 05 Sep 2023 22:45:49 GMT

@LindaSal I agree that closing the account is the safest way to go. Delete the credit card information before closing it to be extra safe.

Open a new account the next time you want to order. Better safe than being worried someone has too much information. I am sorry you are both having health issues. Get better. We appreciate your keeping us up to date on recalls.

Re: Ways to keep my QVC account very secure?

kze — Wed, 06 Sep 2023 03:58:48 GMT

@Mindy D

Someone posted that they asked about closing their account and QVC told them they never actually closed an account. They said if you decided to shop again, they would use that same account.

Another thing I checked on is whether your original format of payment stays with the information on that item. Yes it does. Only the last four digits but it's there. That's something to ask QVC Social about. Maybe the number is eventually deleted.

About your credit cards. Most have the option to set up alerts when an amount is charged. That might be under the Alert heading and you should be able to decide what amount you want to be alerted on. I have that set up on my debit card if any amount is used online or by phone.

The best of luck to you and I think the QVC Social route is the way to go.