topic Re: Please Walmart -- Drop This New Service in Community Chat

Please Walmart -- Drop This New Service

PickyPicky3 — Wed, 19 Jul 2023 21:33:22 GMT

I had to go to a Walmart I rarely use for a curbside pickup today.

When the (charming) employee came up to my window, he asked, "It's a hot day today. We have ice cold water and soft drinks right inside. I could add it to this order. Would you like me to bring you one?"

Oh no! They're turning the order carriers into cafe servers. I declined.

He then handed me a well-designed four color glossy sheet of paper which thanked me for being a customer and was signed by him. "Remember, five stars for me will mean a lot." At Walmart, if you leave feedback and mention an employee by name, they get a bonus.

Is this happening in other parts of the country?

Re: Please Walmart -- Drop This New Service

Tinkrbl44 — Wed, 19 Jul 2023 21:42:54 GMT

@PickyPicky3

Good grief ..... I'd bet that bottle of nice cold water would have cost AT LEAST three dollars.

Re: Please Walmart -- Drop This New Service

Kachina624 — Wed, 19 Jul 2023 21:43:42 GMT

Happy day! Something new to complain about.

It's 102° here today and my car AC isn't working. I would've said, "God bless you".

Re: Please Walmart -- Drop This New Service

cjm61 — Wed, 19 Jul 2023 22:37:57 GMT

@PickyPicky3

I think it's a nice gesture for them to offer drinks, easy to decline. As for giving feedback, this happens at so many places and I like that they offer employees a bonus that get great feedback. It sure would encourage good service.

Re: Please Walmart -- Drop This New Service

Love my grandkids — Wed, 19 Jul 2023 21:46:56 GMT

@PickyPicky3 Walmart isn't reading your post. And how did this hurt you? This employee was doing their job. Get over it.

Re: Please Walmart -- Drop This New Service

4kitties — Wed, 19 Jul 2023 21:50:09 GMT

I shop Walmart in person and use the self checkout. My Walmart is smaller, and I really like the ladies that work the self checkout area early in the morning when I shop. After paying the five stars come on the screen and the customer can give them a rating. I always give a 5 star to them.

Re: Please Walmart -- Drop This New Service

rockygems123 — Wed, 19 Jul 2023 21:52:18 GMT

@PickyPicky3 We all have choices and if someone is offered a drink and wants it that's great! First thought to me was I'd probably go for it if I was thirsty.

Just because you don't want one or don't want to take a survey doesn't mean that an entire population feels the same.

I just don't get the requests to stop services, just don't use it!

Re: Please Walmart -- Drop This New Service

PickyPicky3 — Wed, 19 Jul 2023 21:58:36 GMT

In my area, picking up curbside always means at least a 10-15 minute wait. Having them go back inside to get drinks will just add to that.

As for the feedback and bonuses, I do it frequently. Do I need the equivalent of a business card from an order carrier? No.

Both these activities make an already slow system even slower.

Re: Please Walmart -- Drop This New Service

rockygems123 — Wed, 19 Jul 2023 21:58:42 GMT

@Kachina624 There was an earlier Please Stop complaint post today and loved @They CallMe MRWILKES response who said: " What does someone so disturbed by this do when they face a real crisis."

There seems to be a lot more complaining lately, maybe it's the heat.

Re: Please Walmart -- Drop This New Service

rockygems123 — Wed, 19 Jul 2023 22:01:45 GMT

@cjm61 wrote:
I'm sorry @PickyPicky3 , I'm sure it's just me but what service, exactly, do you want them to drop? Offering drinks? Giving feedback?

I think it's a nice gesture for them to offer drinks, easy to decline. As for giving feedback, this happens at so many places and I like that they offer employees a bonus that get great feedback. It sure would encourage good service.

@cjm61 I feel the same way. I enjoy completing surveys, usually the service has been exceptional and it feels good to reward that. And as you say positive feedback encourages continuing better behavior. Usually. Lol.

Re: Please Walmart -- Drop This New Service

cjm61 — Wed, 19 Jul 2023 22:03:37 GMT

@rockygems123 haha, I agree. Lots of complaints. Sometimes I feel like it's my grandmother posting. She complained about the oddest things. I would have to sit and have a chat and explain the way things work these days. I think she just got bored and started complaining. I loved her to pieces but I would have to say, "Grammy, it's not what you think, this is the way it works now.....".

Re: Please Walmart -- Drop This New Service

MG Chris — Wed, 19 Jul 2023 22:05:30 GMT

I work in the restaurant industry. I am sure Walmart requires for the person to offer the beverage. Our company requires us to give our talk when you sit down and offer all of the story points. We have secret shoppers who know what they are looking for. If we fail our shop our hours and sections are cut. I am sure Walmart works on the same principle.

The same goes for the grading system. If we get to many poor reviews we have to go for coaching and again our hours and sections depend on those scores.

Re: Please Walmart -- Drop This New Service

rockygems123 — Wed, 19 Jul 2023 22:06:47 GMT

@cjm61 wrote:
@rockygems123 haha, I agree. Lots of complaints. Sometimes I feel like it's my grandmother posting. She complained about the oddest things. I would have to sit and have a chat and explain the way things work these days. I think she just got bored and started complaining. I loved her to pieces but I would have to say, "Grammy, it's not what you think, this is the way it works now.....".

@cjm61 I truly LOL on "I feel like it's my grandmother posting" and complaining about the oddest things. So funny.

Re: Please Walmart -- Drop This New Service

PansyBoo — Wed, 19 Jul 2023 22:12:00 GMT

I don't know, I just don't see how any of this was worth a second thought let alone a posting here. I can tell you when my husband and I got Covid I used Walmart pickup service for the very first time and I was beyond grateful for it and for their employees who do this job. I give them nothing but kudos!

Re: Please Walmart -- Drop This New Service

drizzellla — Wed, 19 Jul 2023 22:15:20 GMT

@MG Chris wrote:
I work in the restaurant industry. I am sure Walmart requires for the person to offer the beverage. Our company requires us to give our talk when you sit down and offer all of the story points. We have secret shoppers who know what they are looking for. If we fail our shop our hours and sections are cut. I am sure Walmart works on the same principle.

The same goes for the grading system. If we get to many poor reviews we have to go for coaching and again our hours and sections depend on those scores.

I used to work for a very large International Company. We also had secret shoppers at least every month. And "Corporate" really paid attention to EVERY comment. There were contests in the region about scores.

Managers pounded us all the time. And we would hear from her if the secret shopper was not impressed.

I am sure that Corporate is not happy with feedback and is trying something different.

Re: Please Walmart -- Drop This New Service

Venezia — Wed, 19 Jul 2023 22:20:54 GMT

Well, DH and I were in our local Walmart today. Did the self-checkout and had some wine in our cart. Before we could even look around to ask for help (because of the age requirement override), the clerk was there, putting in her code.

She was paying attention and doing a good job without being asked. We didn't get any kind of survey or "star" thing pop-up, but I definitely would've given 5 stars, if we had.

Re: Please Walmart -- Drop This New Service

santorini — Wed, 19 Jul 2023 22:21:25 GMT

I took it as a desire for all of the companies to stop pushing "add-ons" to our orders or request tips. I went to a movie theater recently and when I purchased the tickets, they said, "do you want to add a tip for [fill in the blank charity]?" I said ok. Then my daughter wanted ice cream so we went 20 feet away to a little kiosk. When I paid, the lady asked me if I wanted to donate. Then another stop for popcorn and yep, I was asked AGAIN if I wanted to donate for a third time. I said NO THANK YOU!

Re: Please Walmart -- Drop This New Service

They CallMe MRWILKES — Wed, 19 Jul 2023 22:24:45 GMT

It must be completely exhausting finding something new and different to complain and moan about, especially in this heat.

Re: Please Walmart -- Drop This New Service

qbetzforreal — Wed, 19 Jul 2023 22:27:21 GMT

If you do not want the beverage. A no thank you would suffice.

However, there maybe others who would appreciate the offer, so need for the service/offering to be dropped.

Most companies want feedback. This is not new.

Re: Please Walmart -- Drop This New Service

AuntG — Wed, 19 Jul 2023 22:40:08 GMT

Suggesting the addition of a bottle of cold water seems thoughtful and I'd be more than happy to give a good rating for excellent service. Not sure why it would be upsetting to anyone unless you're in a really big hurry.