topic Re: Verizon Cable -QVC glitch? in Community Chat

Verizon Cable -QVC glitch?

ajsidney12 — Wed, 07 Jun 2023 15:56:09 GMT

Hello to hopefully some techy folks out there in the Q Community who can help me. We have Verizon cable (not sure it matters but letting you know). This past weekend I noticed whenever I wanted to rewind something (only on the QVC channel) it would take me ALL the way back to the start of the show. For instance, if something near the end of Fashions Night In, which is almost three hours long, was interesting to me and I went to rewind slowly it will suddenly jump all the way backwards three hours to the start. This is every single time and on both TV's. Happens when I record Q too (don't judge lol, I love Laura and Mally and cannot usually watch them "Live".) This only occurs on QVC, because HsN and other regular non shopping channels are acting normal and function fine. Anyone have any idea what might be happening?

Thanks in advance and have a great day!

Re: Verizon Cable -QVC glitch?

Mindy D — Wed, 07 Jun 2023 16:42:33 GMT

@ajsidney12 wrote:
Hello to hopefully some techy folks out there in the Q Community who can help me. We have Verizon cable (not sure it matters but letting you know). This past weekend I noticed whenever I wanted to rewind something (only on the QVC channel) it would take me ALL the way back to the start of the show. For instance, if something near the end of Fashions Night In, which is almost three hours long, was interesting to me and I went to rewind slowly it will suddenly jump all the way backwards three hours to the start. This is every single time and on both TV's. Happens when I record Q too (don't judge lol, I love Laura and Mally and cannot usually watch them "Live".) This only occurs on QVC, because HsN and other regular non shopping channels are acting normal and function fine. Anyone have any idea what might be happening?

Thanks in advance and have a great day!

@ajsidney12 @I do not know the answer to your question but I think the best way to find out the answer is to get help from the QVC Social Team. They solve problems, You can email them and explain exactly what you said in your post. Here is the email address.

qvcsocialteam@qvc.com

You can also try asking in the Forum under Customer Care, It's listed on the left side of the screen. You cannot post the exact same words in your post there because we are not allowed to make duplicate posts, so you will have delete this post and then repost there. Just keep the Social Team's email address before you delete.

Re: Verizon Cable -QVC glitch?

Kachina624 — Wed, 07 Jun 2023 16:26:40 GMT

@ajsidney12 It's best to contact the social team by email. They can then contact the IT department and perhaps they'll find a fix for your complaint. Posting the same question twice would violate board standards.

Re: Verizon Cable -QVC glitch?

ajsidney12 — Fri, 09 Jun 2023 21:43:21 GMT

Well I solved my issue myself by resetting the cable box. Just occurred to me🤦🏻‍♀️
Oops, should have done that first I guess!