topic Re: Do you own this Keurig coffee maker? in Community Chat

Do you own this Keurig coffee maker?

northiie57 — Sun, 30 Apr 2023 22:01:44 GMT

Mine lasted 5 months Keurig customer service is not available. no real phone number to speak to a live person. Very upsetting as I paid way too much for it thinking it would last. I descaled it like I normally do and now it brews one ounce and stops! ugh I am going back to Mr. Coffee old reliable that lasts. Did yours last? Would love some feedback. Thanks

Re: Do you own this Keurig coffee maker?

bikerbabe — Sun, 30 Apr 2023 22:05:33 GMT

Awe. I’m sorry.
I have an older model 2016 and it still works well. I descale regularly. A couple of times it got plugged with grounds and I ran a bent paper clip through the punch channel.

Re: Do you own this Keurig coffee maker?

reiki604 — Sun, 30 Apr 2023 22:11:34 GMT

I have this model for well over a year with no issues. How did you descale it? Did you run it in it's descaling mode? In any case it lasting only 5 months is disgraceful. I would be really annoyed.

Re: Do you own this Keurig coffee maker?

ciao_bella — Sun, 30 Apr 2023 22:17:03 GMT

@northiie57 wrote:
Mine lasted 5 months Keurig customer service is not available. no real phone number to speak to a live person. Very upsetting as I paid way too much for it thinking it would last. I descaled it like I normally do and now it brews one ounce and stops! ugh I am going back to Mr. Coffee old reliable that lasts. Did yours last? Would love some feedback. Thanks

@northiie57 I have this Keurig coffee maker. I did not buy it at QVC. After the first few months of owning it, it said to descale. I did do the descale and even putting the descale solution and 3 or 4 decanters of water through it, the descale button never went off and kept blinking. I tried calling Keurig and they sent me a new one and told me to throw the other one away. I'm now using the new one until, I'm sure, the descale light will come on. I told my son to throw the old one out, but instead he took the old one, unplugged it for about 10 or 15 minutes, then replugged it in. It continued to say descale, so he went through the procedure again holding down the buttons they tell you to do for the descale,etc and he put another decanter of water through it and all of a sudden, the descale light went off and it said ready to brew.

I agree with you. Keurig can't get the descale problem fixed adequately with all of their coffee makers, from what I'm reading. I will eventually switch over to either a Mr. Coffee type of coffee maker when the Keurig hits the dust, which I think will be sooner rather than later.

Re: Do you own this Keurig coffee maker?

Haoo — Sun, 30 Apr 2023 22:17:20 GMT

I have this model for about a year. Descaling light came on. I descaled it following instructions but the light is still on. Mine got clogged too but I cleaned it and brushed off the coffee grinds before they dried out. Two days ago it got clogged and was a big mess on my counter. This last experencie made me reconsider getting a different brand next time. Won't get another Keurig.

Re: Do you own this Keurig coffee maker?

Kachina624 — Sun, 30 Apr 2023 22:18:32 GMT

I don't have it but customers are always coming here with stories of the exemplary CS they've gotten at Keurig. There must be a good phone number, however, they're undoubtedly closed today.

Re: Do you own this Keurig coffee maker?

northiie57 — Sun, 30 Apr 2023 22:27:20 GMT

@ciao_bella wrote:

@northiie57 wrote:
Mine lasted 5 months Keurig customer service is not available. no real phone number to speak to a live person. Very upsetting as I paid way too much for it thinking it would last. I descaled it like I normally do and now it brews one ounce and stops! ugh I am going back to Mr. Coffee old reliable that lasts. Did yours last? Would love some feedback. Thanks
@northiie57 I have this Keurig coffee maker. I did not buy it at QVC. After the first few months of owning it, it said to descale. I did do the descale and even putting the descale solution and 3 or 4 decanters of water through it, the descale button never went off and kept blinking. I tried calling Keurig and they sent me a new one and told me to throw the other one away. I'm now using the new one until, I'm sure, the descale light will come on. I told my son to throw the old one out, but instead he took the old one, unplugged it for about 10 or 15 minutes, then replugged it in. It continued to say descale, so he went through the procedure again holding down the buttons they tell you to do for the descale,etc and he put another decanter of water through it and all of a sudden, the descale light went off and it said ready to brew.

I agree with you. Keurig can't get the descale problem fixed adequately with all of their coffee makers, from what I'm reading. I will eventually switch over to either a Mr. Coffee type of coffee maker when the Keurig hits the dust, which I think will be sooner rather than later.

thank you! my next buy my son has had his for years and it really keeps the coffee hot and not cooking it to make it taste burnt and it comes with a permanent washable filter

Re: Do you own this Keurig coffee maker?

northiie57 — Sun, 30 Apr 2023 22:31:16 GMT

@reiki604 wrote:
I have this model for well over a year with no issues. How did you descale it? Did you run it in it's descaling mode? In any case it lasting only 5 months is disgraceful. I would be really annoyed.

yes followed the instructions to a tee. No real instructions came with it how to use and clean on descale mode. I had to watch a Youtube to learn how.

Re: Do you own this Keurig coffee maker?

northiie57 — Sun, 30 Apr 2023 22:33:22 GMT

@bikerbabe wrote:
Awe. I’m sorry.
I have an older model 2016 and it still works well. I descale regularly. A couple of times it got plugged with grounds and I ran a bent paper clip through the punch channel.

lol I just don't want to be a McGyver just to maintain a coffee maker

Re: Do you own this Keurig coffee maker?

bikerbabe — Sun, 30 Apr 2023 22:35:21 GMT

Whenever I do get a new coffee maker, I need something that doesn’t make a pot. I also prefer my coffee not too hot. 🤣 My mouth burns easily. 🤷🏻‍♀️

Re: Do you own this Keurig coffee maker?

bikerbabe — Sun, 30 Apr 2023 22:36:22 GMT

My old model doesn’t even have a descale mode. Probably why it’s lasted so long and not malfunctioned.

Re: Do you own this Keurig coffee maker?

NicksmomESQ — Sun, 30 Apr 2023 22:44:16 GMT

I have had that model for over a year. I bought it in BB & B. I use filtered water in it & have never had a problem. I have never descaled it & it works fine. About once a week I clean where the pod goes in & where the coffee comes out of,with a damp paper towel.

Re: Do you own this Keurig coffee maker?

chrystaltree — Sun, 30 Apr 2023 23:01:31 GMT

I have this one. I have it for about 2 years. The descale light won't go off. I tried all the advice I found on Google. Sometimes it dribbled an ounce or two of coffee but if I unplug, that fixes the coffee issue. It's dying but I'll hold off buying another until it stops working altogether. My first Keurig, the big one, lasted 6 years.

Re: Do you own this Keurig coffee maker?

Carmie — Sun, 30 Apr 2023 23:14:12 GMT

I just bought a Keurig that looks like the one posted on Friday Afternoon at Costco. Our other one broke sometime this past winter and I replaced it with the one that was in our RV.

I didn't replace it right away because the costs of Keurig's have really gone up. No way will I pay over $100 for a Keurig coffee maker. This one was on sale for $100.

I hope this new one lasts. I feel okay buying from Costco because they will take it back as a return even if it's been a few months.

Re: Do you own this Keurig coffee maker?

Etoile308 — Sun, 30 Apr 2023 23:16:36 GMT

I don't have that model but a couple of things I've noticed about Keurig. They are known for their excellent customer service.

I also only use filtered water from a Zero pitcher in my coffee makers. I probably went three years before my descale notice came on.

Some Keurigs, like the Nespressos, have what I call a factory reset that may need hit after descaling or months of inactivity. Usually it resets itself by pressing and holding down for 10 seconds a combination of two buttons. I don't remember which buttons for certain now. Something tells me it's simultaneously pressing and holding down 8oz and 6oz buttons to reset. If that's not correct the info is probably available online.

Re: Do you own this Keurig coffee maker?

Mombo1 — Sun, 30 Apr 2023 23:19:25 GMT

@northiie57 I purchased that model last year from QVC....thinking I would try a newer model. Well...It lasted about 1 week...so I returned it. I still have my old original Keurig and it is still working fine. I have had it about 5 years. Wish they still carried this model in white. I have seen it on Keurig.com but only in black. Many of the newer models seem to have problems and are not made as well.

Re: Do you own this Keurig coffee maker?

We rescue cats — Mon, 01 May 2023 00:36:36 GMT

We have that Keurig, bought it last year and it was the same thing, descale light came on and would not reset even after 8 re-fills. The stories about the excellant customer service used to be true we have had 6 keurig coffeemakers in both hubby and my offices plus our home, the hunting camp and camper. But the customer service is now outsourced and I got into a battle with the a gal that I could barely understand, she could not open the attachment I sent her (it was a jpeg). After sending it 3 times I gave up and Keurig lost a long time customer as she was sure that I was trying to use vinegar instead of the approved descaling solution.

Re: Do you own this Keurig coffee maker?

roeroe1005 — Mon, 01 May 2023 01:41:39 GMT

I have this one. Got it on Q at a really good price.

I don't want to curse myself, but I've been pretty lucky with Keurig. Maybe because I don't follow the descale instructions??

Re: Do you own this Keurig coffee maker?

JaneMarple — Mon, 01 May 2023 01:48:06 GMT

My first Keurig was the first mini model made, I had it for almost ten years before it quit working. It was replaced it with the K-slim model and it is working very well, I did have an issue with the descaling button but watched a youtube video on what to do. It worked like a charm and next time it happens I'll know how to shut the light out.

Re: Do you own this Keurig coffee maker?

Roscoe the Rascal — Mon, 01 May 2023 01:58:11 GMT

I had same one and bad luck as well.