topic Re: Amazon To Start Charging Some Customers To Return Via UPS in Community Chat

Amazon To Start Charging Some Customers To Return Via UPS

Marp — Thu, 13 Apr 2023 16:55:50 GMT

Amazon announced it will start charging some customers for return items they take to UPS stores.

Before now, the returns were free, but Amazon is taking new steps to reduce the number of items customers return because “handling returns has become an expensive problem for the company,” CNN reported.

How much will Amazon charge for UPS returns?

Moving forward, Amazon will charge a $1 fee for items returned “to a UPS store when there is a Whole Foods, Amazon Fresh grocery store or Kohl’s closer to their delivery address,” per CNN.

According to The Information, which first reported the Amazon news, “Returns have been an expensive headache for e-commerce companies after they skyrocketed during pandemic lockdown and have remained stubbornly high.”

Can Amazon customers still get free returns at Kohl’s, Whole Foods?

Before now, Amazon did charge customers for UPS to pick up returns from their house, but customers can still go to Whole Foods, Amazon Fresh grocery store or Kohl’s, which Amazon has a partnership with, to return items for free, per Business Insider.

“We always offer a free option for customers to return their item,” Amazon spokesperson Steve Kelly told Insider by email. “If a customer would prefer to return their item at a UPS Store when there is a free option closer to their delivery address, a very small amount of customers may incur a $1 fee.”

Re: Amazon To Start Charging Some Customers To Return Via UPS

sunshine45 — Thu, 13 Apr 2023 17:04:38 GMT

i have a KOHLS close by, so i will be doing my returns there if they begin charging for shipments out of the UPS store.

Re: Amazon To Start Charging Some Customers To Return Via UPS

DrakesMomma — Thu, 13 Apr 2023 17:05:39 GMT

For me the UPS store is a bit further away then Kohl's but it is easier. Unless I'm already going to Kohl's I continue taking the few things we return to the UPS store.

Re: Amazon To Start Charging Some Customers To Return Via UPS

TVLand — Thu, 13 Apr 2023 17:09:05 GMT

I have all three locations fairly close by....but UPS is the closest and Kohl's the furthest...which I never go to...so at least I'll have two to pick from...

Re: Amazon To Start Charging Some Customers To Return Via UPS

kate2357 — Thu, 13 Apr 2023 17:13:10 GMT

UPS is closest for me...but I would pay $1 to not have to go to Kohls or Whole Foods to return. I return very little to Amazon...mainly an occasional shoe/boot that doesn't fit or is uncomfortable.

Re: Amazon To Start Charging Some Customers To Return Via UPS

Melzie — Thu, 13 Apr 2023 17:17:04 GMT

Good to know as I hadn't heard this yet. Like others, the UPS store is further away from me in terms of miles but easier to get to in terms of time than the other options. At least $1 isn't unreasonable for the convenience.

Re: Amazon To Start Charging Some Customers To Return Via UPS

deepwaterdotter — Thu, 13 Apr 2023 17:18:48 GMT

@kate2357 wrote:
UPS is closest for me...but I would pay $1 to not have to go to Kohls or Whole Foods to return. I return very little to Amazon...mainly an occasional shoe/boot that doesn't fit or is uncomfortable.

Me too.

Re: Amazon To Start Charging Some Customers To Return Via UPS

Kachina624 — Thu, 13 Apr 2023 17:25:10 GMT

I wonder if they're going to charge the fee if the item is defective or the wrong item was sent?

Re: Amazon To Start Charging Some Customers To Return Via UPS

Mz iMac — Thu, 13 Apr 2023 17:25:56 GMT

Everyone......

If UPS is closer, you will NOT be charged. Returns will remain FREE.

Re: Amazon To Start Charging Some Customers To Return Via UPS

We rescue cats — Thu, 13 Apr 2023 17:26:40 GMT

We're usually pretty good with A so we don't return a lot to them but the only option nearby is UPS and they make it so easy. The owner of the location said that they saved his business, and since we don't have a Whole Foods or Kohls anywere near us we are thankful to have this option.

Re: Amazon To Start Charging Some Customers To Return Via UPS

PinkyPetunia — Thu, 13 Apr 2023 17:29:02 GMT

I do my Amazon returns another way. I print out the return label and tape it on the package, then slip it into a UPS pickup box. They are all over the place. The closest one is a few blocks away.

This only works if the package is small enough to fit into the return bin.

Re: Amazon To Start Charging Some Customers To Return Via UPS

JaneMarple — Thu, 13 Apr 2023 17:29:54 GMT

Where I live, Whole Foods and Kohls are in Hyannis which is over 25 miles away, the UPS store is much closer. If I make a return I won't be charged the extra fee.

Re: Amazon To Start Charging Some Customers To Return Via UPS

CatsyCline — Thu, 13 Apr 2023 17:50:50 GMT

i have only ret. Amzon items that don't fit to UPS store couple times. Kohls and the grocery stores are too far away.

wondering though how long before thay make it $1 for all returns, then $2 ...and so on...

Re: Amazon To Start Charging Some Customers To Return Via UPS

Effie54 — Thu, 13 Apr 2023 18:14:48 GMT

it seems like Amazon built too much too fast and now they're back peddling. When there was a return, the UPS man used to come to my door and take it back for free. That all stopped last year. For me, the UPS store is 20 minutes each way, not very convenient. If I have to start paying for returns, I will think twice about paying for the Prime membership. I never watch Amazon video.

Re: Amazon To Start Charging Some Customers To Return Via UPS

shoesnbags — Thu, 13 Apr 2023 18:50:12 GMT

@Mz iMac wrote:
Everyone......

If UPS is closer, you will NOT be charged. Returns will remain FREE.

Well I guess I lucked out, because the UPS store is definitely closer to me than any of the other choices..

Re: Amazon To Start Charging Some Customers To Return Via UPS

kate2357 — Thu, 13 Apr 2023 18:51:53 GMT

@We rescue cats wrote:
We're usually pretty good with A so we don't return a lot to them but the only option nearby is UPS and they make it so easy. The owner of the location said that they saved his business, and since we don't have a Whole Foods or Kohls anywere near us we are thankful to have this option.

@We rescue cats

The closest UPS store just changed ownership. Old owners hated Amazon returns and was really rude about processing items. The new owners are a family and they are delightful about helping with all services. I am more than happy to give them my business, but probably would not have stopped there at all if it wasn't for Amazon returns.

Re: Amazon To Start Charging Some Customers To Return Via UPS

hckynutjohn — Thu, 13 Apr 2023 19:04:13 GMT

@Marp

I will believe it when I am notified by Amazon. You mentioned your source period

From our home there have been few returns. On a few, they told me I didn't need to return the defective items. The ones we did return via UPS? They visit our home often enough that I just hand it to the driver, don't think we even have a Kohl's store here any more.

Another story about Amazon that I ain't buying, unless and until, I get direct information from Amazon, not some questionable media source.

hckynut 🇺🇸

Re: Amazon To Start Charging Some Customers To Return Via UPS

Sooner — Thu, 13 Apr 2023 19:13:34 GMT

@hckynutjohn wrote:
@Marp

I will believe it when I am notified by Amazon. You mentioned your source period

From our home there have been few returns. On a few, they told me I didn't need to return the defective items. The ones we did return via UPS? They visit our home often enough that I just hand it to the driver, don't think we even have a Kohl's store here any more.

Another story about Amazon that I ain't buying, unless and until, I get direct information from Amazon, not some questionable media source.

hckynut 🇺🇸

@hckynutjohn How can you question ANYTHING you read on this bulletin board?

Re: Amazon To Start Charging Some Customers To Return Via UPS

shoesnbags — Thu, 13 Apr 2023 19:31:14 GMT

@Sooner wrote:
@hckynutjohn wrote:
@Marp

I will believe it when I am notified by Amazon. You mentioned your source period

From our home there have been few returns. On a few, they told me I didn't need to return the defective items. The ones we did return via UPS? They visit our home often enough that I just hand it to the driver, don't think we even have a Kohl's store here any more.

Another story about Amazon that I ain't buying, unless and until, I get direct information from Amazon, not some questionable media source.

hckynut 🇺🇸

@hckynutjohn How can you question ANYTHING you read on this bulletin board?

😂🤣🤣

Re: Amazon To Start Charging Some Customers To Return Via UPS

pdlinda — Thu, 13 Apr 2023 20:11:21 GMT

@Kachina624 Knowing Amazon CS as well as I do (I also return VERY LITTLE) my experience is that if a wrong item is sent or the item is defective, they would tell me to keep or donate it.