topic Re: HSN has changed shipping policy in Community Chat

HSN has changed shipping policy

Wiskota — Sat, 08 Apr 2023 16:40:17 GMT

HSN has had free shipping on $75+ carts for some time now and I loved it. Just found out that they have discontinued this policy. So sorry as it was fun to shop and at that point get all items shipped free. Knew it was to good to last.

Re: HSN has changed shipping policy

sunshine45 — Sat, 08 Apr 2023 16:44:03 GMT

loved the policy shipping special also. they did announce that they were doing away with the special shipping policy. it happened about a week or so ago.

i was hoping that QVC would adopt the same policy.

Re: HSN has changed shipping policy

hckynutjohn — Sat, 08 Apr 2023 16:50:20 GMT

@Wiskota wrote:
HSN has had free shipping on $75+ carts for some time now and I loved it. Just found out that they have discontinued this policy. So sorry as it was fun to shop and at that point get all items shipped free. Knew it was to good to last.

@Wiskota

Buy zero from here, but do buy on occasion from HSN, BUT! If it ain't Free S&H? I don't buy it. I have never spent $75, so this won't effect me.

All this $75 free that I read about here, on multiple items, was confusing to those doing so. I never felt "shopping was fun". I only do it when I need something, and it has to have a function, not just look pretty. =^..^=

hckynutjohn)🥅🏒 🇺🇸

Re: HSN has changed shipping policy

kaydee50 — Sat, 08 Apr 2023 16:53:10 GMT

Agree with the previous posters who are disappointed that the old shipping policy has returned. I even liked the $5.95 for multiple items up to $75. I don't order beauty products or vitamins and it seems that was a problem for a lot of buyers who were used to free shipping on those items.

Oh well, another good idea down the drain--LOL!!!

Re: HSN has changed shipping policy

Shelbelle — Sat, 08 Apr 2023 16:54:21 GMT

Yes, happened about 2 weeks ago, very happy to see all the brands that had free shipping before have it once again, my buying had ceased now back again in full swing. Very rare for me to spend 75 and to order more than one item at a time. Loving seeing the free shipping listed again on so many things, I am sure the vendors that had it before are quite hapy to see it again. I am sure their sales were dropping.

Re: HSN has changed shipping policy

moonandthestars — Sat, 08 Apr 2023 16:51:49 GMT

@Wiskota @sunshine45 What's funny / interesting is that so many here were complaining about itwhen it was an active offer. The complaint was that mostly they didn't want to have to make a large purchase every time they shopped and paying 5.50 or so for shipping for one relatively inexpensive item was a reason for them not to purchase at all. So, who knows what the right answer is. Shipping costs are also high for companies so they have to factor it into their costs somewhere. Maybe the hsn should have kept the 75+ free ship but lowered shipping on lesser, lightweight purchases. ?

Re: HSN has changed shipping policy

moonandthestars — Sat, 08 Apr 2023 16:54:32 GMT

@kaydee50

@kaydee50 wrote:
Agree with the previous posters. I even liked the $5.95 for multiple items up to $75. I don't order beauty products or vitamins and it seems that was a problem for a lot of buyers who were used to free shipping on those items.

Oh well, another good idea down the drain--LOL!!!

When did they have that?

Oh, are we thinking back to when they had combined shipping way back in time? I like combined shipping / makes sense.

Re: HSN has changed shipping policy

kaydee50 — Sat, 08 Apr 2023 16:56:59 GMT

@moonandthestars This was a recent change that HSN had in effect for a couple of months. Free shipping on orders over $75 and $5.95 on orders up to $75. Worked for me but obviously not for many people.

They went back to the old shipping charges a couple of weeks ago.

Re: HSN has changed shipping policy

moonandthestars — Sat, 08 Apr 2023 17:11:55 GMT

@kaydee50 oh, I guess I missed that part about the 5.95 shipping for orders up to 75. I thought it was 5.95 per order/item. Yes, I see it doesn't work for some single purchases, I guess, but that actually sounds like a really good shipping policy to me. There was also some contraversy posted by some people over at the hsn boards about that the new policy would really charge your cc shipping costs and then reconcile them a while later? maybe 2 or 3 weeks later? It was confusing to me and I did not experiece that personally.

Re: HSN has changed shipping policy

chrystaltree — Sat, 08 Apr 2023 17:19:48 GMT

I liked it but I think it only worked for those of us shop often or spend serious money. The people who buy 2 or 3 items a year complained often and loudly about $5.95 for shipping.

Re: HSN has changed shipping policy

deeva — Sat, 08 Apr 2023 17:27:42 GMT

I rarely spend $75 at HSN. So the policy didn't matter to me.

Re: HSN has changed shipping policy

Icegoddess — Sat, 08 Apr 2023 17:29:03 GMT

@moonandthestars wrote:
@Wiskota @sunshine45 What's funny / interesting is that so many here were complaining about itwhen it was an active offer. The complaint was that mostly they didn't want to have to make a large purchase every time they shopped and paying 5.50 or so for shipping for one relatively inexpensive item was a reason for them not to purchase at all. So, who knows what the right answer is. Shipping costs are also high for companies so they have to factor it into their costs somewhere. Maybe the hsn should have kept the 75+ free ship but lowered shipping on lesser, lightweight purchases. ?

@moonandthestars I'm one of those that complained and I still feel that way. I'm fine with the shipping as it is. I won't be pushed to buy more to get better shipping. However, I'm sure I'm not their target shopper, but I'm also not interested in subsidizing their target shopper.

Re: HSN has changed shipping policy

nycalady — Sat, 08 Apr 2023 17:33:16 GMT

They're out of touch with retail reality

Re: HSN has changed shipping policy

millieshops — Sat, 08 Apr 2023 17:37:08 GMT

@Wiskota I think the increase was bound to happen. Every company of any kind from which I am still accepting emails is looking for new customers.

I guess because I hadn't purchased anything from HSN for at least 15 years, I was a new customer a few weeks back when I discarded a large, heav

Re: HSN has changed shipping policy

moonandthestars — Sat, 08 Apr 2023 17:44:05 GMT

@Icegoddess I completely understand both sides of this. Always interesting tho to hear people being unhappy that something is implemented and then others unhappy when the very same thing is discontinued. I see this is a tricky path for retailers to navigate.

Re: HSN has changed shipping policy

kaydee50 — Sat, 08 Apr 2023 19:57:13 GMT

IMO, all the shopping channels should have a minimum for free shipping whether it's $50, $75 or whatever but the customer should not have to wait for a "free shipping" day. Other retailers do it, I don't see why the shopping channels don't and one of the reasons I don't shop from TV very often.

And again, the cost of shipping/handling is already factored into the price of the item so it is pure profit for all of them.

Re: HSN has changed shipping policy

cjm61 — Sun, 09 Apr 2023 03:18:41 GMT

@Shelbelle Well, I guess we are cancelling each other out. I made $75 purchases 2-3 times a month. It worked fantastic for me. Since that policy was discontinued I have not made one purchase. I have several items sitting in my basket now but, without the free shipping on all my items I make no purchase.

The policy with Free Shipping worked really well for me.

Re: HSN has changed shipping policy

Shelbelle — Sun, 09 Apr 2023 14:26:49 GMT

@cjm61 wrote:
@Shelbelle Well, I guess we are cancelling each other out. I made $75 purchases 2-3 times a month. It worked fantastic for me. Since that policy was discontinued I have not made one purchase. I have several items sitting in my basket now but, without the free shipping on all my items I make no purchase.

The policy with Free Shipping worked really well for me.

Last Sat HSN had a total free shipping day, that is the time for you to place your orders, they will have more of them I am sure. I buy lots of single beauty items that always had free shipping, once that stopped I was done, and I am sure those vendors had a huge drop in sales and were not happy. No matter what they do they will never please everyone.

Re: HSN has changed shipping policy

lynnie61 — Sun, 09 Apr 2023 17:58:51 GMT

I usually buy on QVC when there is free shipping. If I really want something, my size, length, color, I will pay the 3.50 or 5.50. I mailed three very small boxes at Christmas for friends, maybe 1-1.5 pounds each. It was $33 something at the post office. I couldn’t believe it. Beauty items, many, many times, cheaper pricing and free shipping on EBay. Q does have some great beauty bundles though.

It gave me a reality check that the 5.50 wasn’t the end of the world in shipping at the Q. Yes, of course we would rather have it for no shipping, but it’s not sticker shock like the PO.

Re: HSN has changed shipping policy

cjm61 — Mon, 10 Apr 2023 14:41:17 GMT

@ShelbelleUnfortunately, or I guess maybe fortunately, one Free Shipping day a month or so does not entice me to shop as much. I do take advantage of it when needed but when I need something, or want something, and it's not free shipping on HSN, I will just shop elsewhere for a similar item or just not purchase it.

You are correct, they can never make ALL happy. But again, they made a lot more sales from me with the FS at $75. Most online retailers that I shop with all offer the same kind of incentive, minimum order receives free shipping.

So, the bottom line, is it more profitable for them to make a $75+ sale and they pay full shipping, or is it more profitable for an individual like yourself to make a beauty purchase and get free ship, or a person that purchases one item and the customer pays $5.50 or so for shipping? They'll do whats the most profitable. If they do not return to the policy of a minimum order receives FS then the sales weren't good enough. Time will tell.