topic Re: New Macy’s return policy in Community Chat

New Macy’s return policy

gidgetgh — Fri, 24 Mar 2023 21:46:50 GMT

I made a purchase at Macy's today and when I checked out, the associate said she wanted to make me aware of their new return policy.

It is now 30 days. She said it used to be 90 days.

I have no idea when it changed, but she made it sound as though it is a recent change.

Re: New Macy’s return policy

brandiwine — Fri, 24 Mar 2023 21:48:08 GMT

Thanks for sharing. 30 days is certainly long enough to know if you like something or not.

Re: New Macy’s return policy

sunshine45 — Fri, 24 Mar 2023 21:52:59 GMT

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase for free. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return.

Items purchased in a store must be returned to a store.
Items purchased online can be returned by mail or to a store.
Items shipped and sold by sellers must be returned to the seller.

Re: New Macy’s return policy

ECBG — Fri, 24 Mar 2023 22:32:56 GMT

@brandiwine wrote:
Thanks for sharing. 30 days is certainly long enough to know if you like something or not.

@brandiwine

Perhaps in anti ageing. I can try on an item and know immediately if it's going back.

Re: New Macy’s return policy

yamma024 — Fri, 24 Mar 2023 22:40:23 GMT

I placed an online order the other day. I just looked at my order and it says last day for a return in June 20, 2023

Re: New Macy’s return policy

Trinity11 — Fri, 24 Mar 2023 22:55:15 GMT

I was told jewelry and special occasion dresses only 30 days. I checked my history on new purchases of pants, tops and shoes, also lingerie all say 90 day return on website. I am in New York.

Re: New Macy’s return policy

gidgetgh — Fri, 24 Mar 2023 23:19:44 GMT

@Trinity11 wrote:
I was told jewelry and special occasion dresses only 30 days. I checked my history on new purchases of pants, tops and shoes, also lingerie all say 90 day return on website. I am in New York.

@Trinity11 - what I bought today was a purse. Receipt shows 30 days.

Re: New Macy’s return policy

Trinity11 — Fri, 24 Mar 2023 23:23:46 GMT

@gidgetgh wrote:
@Trinity11 wrote:
I was told jewelry and special occasion dresses only 30 days. I checked my history on new purchases of pants, tops and shoes, also lingerie all say 90 day return on website. I am in New York.

@Trinity11 - what I bought today was a purse. Receipt shows 30 days.

Thanks for the heads up @gidgetgh . Problem with 30 days is they take two weeks for a lot of my packages to even arrive.

Re: New Macy’s return policy

chrystaltree — Fri, 24 Mar 2023 23:43:57 GMT

30 days is more than generous for returns.

Re: New Macy’s return policy

kelsey17 — Fri, 24 Mar 2023 23:56:21 GMT

Assuming it is notification of the end of the Christmas/Holiday return policy of 90 days......back to 30 days.............................

Re: New Macy’s return policy

RollTide2008 — Sat, 25 Mar 2023 02:46:50 GMT

I placed an order last week. It says return available until June 14. It was a sport coat, trousers, and shoes for my son for graduation. Hopefully.

Re: New Macy’s return policy

ECBG — Sat, 25 Mar 2023 15:17:22 GMT

@RollTide2008 wrote:
I placed an order last week. It says return available until June 14. It was a sport coat, trousers, and shoes for my son for graduation. Hopefully.

@RollTide2008

Congradulations!!! I know you and your family are proud!

Re: New Macy’s return policy

yamma024 — Sat, 25 Mar 2023 16:44:03 GMT

I placed another order over the phone today and asked about the return policy. She said it is now 30 days from the day you receive your order. So if buying in store it would be the day of purchase. Thank you gidgetgh for bringing this to our attention!!

Re: New Macy’s return policy

Trailrun23 — Sat, 25 Mar 2023 19:14:45 GMT

I don't think 30 days is long enough at all...so many post on here that they couldn't return something to Q because it was past the 30 day policy. I think the short time is by design so people are forced to waste money on something that they can't use. So many post that they have to donate something due to something that the size was not what they ordered, etc. I am especially careful of buying electrical things like appliances; something like that should work longer than 30 days. If it quits on day 31, guess you are out of luck. It is easy to pass you off to the manufacturer, but that can be another adventure. I just avoid any 30 day return policies unless it is company I trust.

Re: New Macy’s return policy

sunshine45 — Sat, 25 Mar 2023 19:23:25 GMT

@Trailrun23 wrote:
I don't think 30 days is long enough at all...so many post on here that they couldn't return something to Q because it was past the 30 day policy. I think the short time is by design so people are forced to waste money on something that they can't use. So many post that they have to donate something due to something that the size was not what they ordered, etc. I am especially careful of buying electrical things like appliances; something like that should work longer than 30 days. If it quits on day 31, guess you are out of luck. It is easy to pass you off to the manufacturer, but that can be another adventure. I just avoid any 30 day return policies unless it is company I trust.

RE:QVC or HSN

that is the beauty of buying something when the holiday return policies go into effect (usually mid september.) you will have 4 months+ to use an item and then return it if it is defective or stops working.

if you purchase an electrical item from QVC and it stops working within a certain period of time, try calling QVC customer service OR try calling the company directly. i would think that they would make good on the purchase if it is within say a year. it never hurts to try.

Re: New Macy’s return policy

gidgetgh — Sat, 25 Mar 2023 19:53:55 GMT

I think a 4 month return policy, for any retailer, is ridiculous.

Re: New Macy’s return policy

jackiejenny — Sun, 26 Mar 2023 01:14:47 GMT

@gidgetgh wrote:
I think a 4 month return policy, for any retailer, is ridiculous.

I do too. For me, 30 days is usually 28/29 more days than I need!

Re: New Macy’s return policy

Maggie Nolia — Sun, 26 Mar 2023 13:38:39 GMT

Same as Belk -- returns now 30 days instead of 90 days.

Re: New Macy’s return policy

RetRN — Sun, 26 Mar 2023 14:03:33 GMT

Love the 30 day policy, it is plenty of time to return or exchange an item. 90 days is often abused by people, they wear it or use it and then take it back. Not anymore. I feel sorry for many retailers.

Re: New Macy’s return policy

yamma024 — Sun, 26 Mar 2023 15:47:22 GMT

The online order I placed on Saturday says I have a 90 day return policy. It was on the e-mail order that the item has shipped. I'm confused now.