topic Re: My returns aren't being processed in Community Chat

My returns aren't being processed

hannah64 — Fri, 24 Mar 2023 16:54:20 GMT

I returned two boxes in february and my returns were never processed. My credit card has been still getting charged. This isn't the first time this has happened. Any one else experience this?

Re: My returns aren't being processed

Magicrat — Fri, 24 Mar 2023 17:04:26 GMT

I need to call customer service every time I return something. I usually wait around 3 weeks to call if it's not been credited. Then, miraculously, it appears. Sometimes I wonder what they're trying to pull.

Re: My returns aren't being processed

Venezia — Fri, 24 Mar 2023 17:06:50 GMT

@hannah64 - I haven't had any problems with returns. I don't return much, but the last one or two, I used the new "Easy Returns" method.

This thread might've been better posted under the "Customer Care" forum, so the moderators could've picked up on it.

In the meantime, why don't you email them with the details of your orders/returns? (Don't put any personal information on these forums.) They're very good at resolving issues. Just give them the order numbers and the issue and they can take it from there.

QVCSocialTeam@qvc.com

Re: My returns aren't being processed

FranandZoe — Fri, 24 Mar 2023 17:51:27 GMT

I returned two items the last week of February - one was received 3/3 the other 3/6; the 3/6 one refund was processed yesterday - the other one hasn't been yet. So it does seem to be taking 3 weeks or so.

I've said before - I don't understand why we need Easy Returns when we do a regular return online anyway. We're giving them the same info that we'd give in an email. And I always get a return email from them saying they received it, it's being processed, etc.

So why is a refund so much faster with an "Easy Return?"

The last time I emailed the social team regarding a return they told me to email the returns people. I did and never got a reply so I called and got it taken care of.

And actually the last time I emailed the social team about another issue - last week or so - I never got a reply either.

Re: My returns aren't being processed

RespectLife — Fri, 24 Mar 2023 17:56:51 GMT

I have never have a problem using

EASY RETURNS

to return for credit or exchange.

It may not be instantaneous...but gosh it is faster than nothing! I get an email reply and the credit/exchange is handled in 3-4 days.

I am surprised to hear unanswered emails to the mods. I have always received a reply within hours!!!

Re: My returns aren't being processed

sunshine45 — Fri, 24 Mar 2023 18:04:26 GMT

i use the QVC EASY RETURNS process and i generally have an email response and credit within less than 10 days.

Re: My returns aren't being processed

haddon9 — Fri, 24 Mar 2023 18:07:32 GMT

@hannah64 Whenever I make a return now I will send an email to: QVCeasyreturns@QVC.com. I add the order number, item number and let them know that I would like a refund.

I know it's more work but it only takes a few minutes to do so and I always hear back from them within a few days.

Re: My returns aren't being processed

SleeplessinSD — Fri, 24 Mar 2023 18:17:03 GMT

I aways use QVC Easy Returns, but I returned an item this week and called Customer Service the following day. I used their label that I printed, since one wasn't included in the bag. She said she could tell the label had been used, so she credited my account and even credited back shipping and handling because the item was damaged. I recommend to use either method for a fast return.

Re: My returns aren't being processed

RespectLife — Fri, 24 Mar 2023 18:18:26 GMT

@haddon9 wrote:
@hannah64 Whenever I make a return now I will send an email to: QVCeasyreturns@QVC.com. I add the order number, item number and let them know that I would like a refund.

I know it's more work but it only takes a few minutes to do so and I always hear back from them within a few days.

I do so as well @haddon9

We all come here to post....so it is just one email to type...and I never have to follow up with phone calls or additional emails.

Done!

I just watch to make sure the return/exchange is handled properly...so far it has been.

Just sending something back can be a nightmare. The Returns Dept. can't read, follow simple instuctions or give the proper credit no matter how big a note I put in!!

Re: My returns aren't being processed

pdlinda — Fri, 24 Mar 2023 18:36:07 GMT

@hannah64 Oh, yes...on a consistent basis. That's why I comopletely stopped shopping at QVC!

They promote contacting the "social team" with some info to expedite things; however, to me, it's an additional hassle that I choose to avoid by shopping elsewhere. It's indicative of "mind set" that projects a level of customer "dissatisfaction" that's not commensurate with what I believe is great customer service.

I still shop at HSN from time to time as their return process is more user friendly.

Re: My returns aren't being processed

Linda0215 — Fri, 24 Mar 2023 18:46:05 GMT

It's gotten so bad with returns that I don't return anythng anymore. I'm never credited properly so I have basically given up with QVC.

I recently received two identical tops, different colors that I ordered. One was in pristine condition, folded nicely in a bag. New. The other was obviously a return, rolled in a ball and shoved into a very small bag. No barcode, wrong size. When I took it out of the bag, it smelled of body odor. Someone wore it and decided to return it. Thanks QVC! I live to spend $50 on someone else's junk return.

It gets better. Two years ago I returned a handbag in January. I was never credited for my return. I called and called CS and constantly got a runaround. The system is down. I can't check that for you right now. Check your credit card bill next month. What?!!! I eventually gave up.

This past week I received an email from CS telling me they processed my return. What return? I didn't return anything. Oh, it was the handbag. I'm getting a whole 0.01 cent! 🤣

For those of you who never have a problem, great. I wish you continued success. For the rest of us, well those are the breaks.

Re: My returns aren't being processed

Venezia — Fri, 24 Mar 2023 19:41:26 GMT

@pdlinda wrote:
@hannah64 Oh, yes...on a consistent basis. That's why I comopletely stopped shopping at QVC!

They promote contacting the "social team" with some info to expedite things; however, to me, it's an additional hassle that I choose to avoid by shopping elsewhere. It's indicative of "mind set" that projects a level of customer "dissatisfaction" that's not commensurate with what I believe is great customer service.

I still shop at HSN from time to time as their return process is more user friendly.

I found out the hard way, after losing the return shipping on more than one defective item, that with HSN you have to notify CS before you send the return. Otherwise, the staff in the returns center will automatically deduct the return shipping from your refund, despite the form saying "defective". I only learned this after the last return I did, got dinged for the shipping and contacted CS. I don't recall seeing it mentioned anywhere on their website.

And I had such a bad experience with HSN regarding a pair of boots I ordered - they sent the wrong color; I sent them back for an exchange the next day. They sent the same boots back to me, saying I was outside the "30-day return window"! I sent them back, they sent them back to me...this went on for over a month until I sent a registered letter to Mindy Grossman (who never replied, but at least it stopped and I eventually got a refund).

A CS rep (live chat) asked me, if I still wanted the boots in the color I ordered..I said NO!

I don't call that easier or more user friendly. I've seldom shopped with HSN since.