topic Re: Trouble logging in 2/7 in Community Chat

Trouble logging in 2/7

gidgetgh — Tue, 07 Feb 2023 22:01:00 GMT

Anyone else have trouble today? I'm on my iPad, using Safari and I had tried to log in maybe 25-30 times this afternoon.

It populates my pre-saved email address and saved password and when I hit enter, I get the little spinning wheel and then it stops spinning and just sits there like it doesn't react at all to what I was trying to do.

So, I decided I just wasn't going to tackle it right now, read a few posts, then switched to another forum and then back to Community Chat and bingo, I was logged in.

Strange stuff.

Re: Trouble logging in 2/7

KKJ — Tue, 07 Feb 2023 22:05:06 GMT

Yeah, mine's been doing that exact thing all day and just now was able to log in.

Re: Trouble logging in 2/7

Kachina624 — Tue, 07 Feb 2023 22:11:26 GMT

@gidgetgh Try downloading and temporarily using a different browser. There is an ongoing, long-time problem between QVC and Safari which can't be fixed.

Re: Trouble logging in 2/7

geezerette — Tue, 07 Feb 2023 22:09:49 GMT

Yes, I had that same problem this morning several times. I thought something was wrong with my internet or iPad. I tried with my phone and got right in. When I tried the iPad again, it was fine.

Different from the trouble I had yesterday when the whole Q site was unavailable for a while.

🤷‍♀️

Re: Trouble logging in 2/7

QVCkitty1 — Tue, 07 Feb 2023 22:11:29 GMT

Yeah, it was a pain today.

Re: Trouble logging in 2/7

NYCLatinaMe — Tue, 07 Feb 2023 23:02:08 GMT

I had no trouble logging in, but it looks like they did something to the website this morning. Does the format of the product pages look different to you?

Everything is there, just organized differently.

And it looks like they addressed the complaint many of us had about not seeing the full price of items in Order Status. They are visible to me now.

So thankful for that!

Re: Trouble logging in 2/7

millieshops — Tue, 07 Feb 2023 23:09:51 GMT

@Kachina624 A few years ago I had a problem retrieving my email via Safari on my iPhone. Went to a Verizon store where it was fixed, but I was told "Safari and Apple do not play well together." I have found any number of ways that analysis rings true.

Re: Trouble logging in 2/7

toril — Tue, 07 Feb 2023 23:10:39 GMT

On and off today can't add item to cart. No idea why. Good day to save.

Re: Trouble logging in 2/7

gidgetgh — Tue, 07 Feb 2023 23:19:08 GMT

@millieshops wrote:
@Kachina624 A few years ago I had a problem retrieving my email via Safari on my iPhone. Went to a Verizon store where it was fixed, but I was told "Safari and Apple do not play well together." I have found any number of ways that analysis rings true.

Safari is an Apple app.

Re: Trouble logging in 2/7

cjm61 — Wed, 08 Feb 2023 00:15:14 GMT

@millieshops Apple doesn't play well with anything. When I was an accountant we constantly had problems with customers using an Apple device. They couldn't download most of our documents.

My son-in-law works in IT and said this is purposely done so that you need to use Apple products exclusively for the best outcome.

Re: Trouble logging in 2/7

haddon9 — Wed, 08 Feb 2023 00:25:39 GMT

@gidgetgh Same here....I had to go use another browser which works.

ETA; I was using Brave and switched to Chrome.

Re: Trouble logging in 2/7

sunshine45 — Wed, 08 Feb 2023 01:28:58 GMT

no troubles......windows laptop/edge browser

Re: Trouble logging in 2/7

millieshops — Wed, 08 Feb 2023 13:39:17 GMT

@cjm61 I believe your son-in-law. And I believe other companies try similar tactics. It's no accident that many of Amazon's best values on big sale days are those that often lead us to buy subscriptions to Amazon services. The list of manipulations among retailers is undoubtedly longer than most of us keep track of.

Re: Trouble logging in 2/7

laluzdelmundo — Wed, 08 Feb 2023 18:54:19 GMT

@millieshops Verizon employee needs to Google up some info.

"With a blazing-fast JavaScript engine, Safari is the world's fastest browser. It's developed to run specifically on Apple devices, so it's geared to make the most out of your battery life and deliver long-lasting power."--From apple.com.

All of my 3 Mac computers, iPhones, and pads came with it pre-loaded.

I've had trouble since Sunday logging in here using Chrome (a more attractive interface, IMO) but found Safari works fine, so far ...

ETA: Since noon, Chrome is now allowing me to log in here. The QVC website sometimes reminds me of a science experiment gone wrong, then it suddenly seems OK. You just never know.

Re: Trouble logging in 2/7

millieshops — Wed, 08 Feb 2023 18:59:26 GMT

@laluzdelmundo Maybe some Verizon employees know more. I think the store I was in is one of their new smaller sites. They spend the majority of their time selling products. I was lucky he taught me a fix as I watched. Was easy.

Re: Trouble logging in 2/7

gidgetgh — Thu, 09 Feb 2023 13:26:09 GMT

I was not able to login at all yesterday or this morning, using my ipad and Safari. Same thing as before. Little spinning circle, then it stops spinning and sits there like it doesn't recognize the command you're giving it to log in.

Right now, I am also using Safari, on my Macbook Air. No problems logging in. Same browser, different device.

Interesting though, that I CAN login to my QVC account on my ipad, still using Safari and when I log out and look again a few minutes later, I'm still logged in. Why is that?

Before I leave my Mac and go back to my ipad, losing my ability to log in again, I wish the mods would address the issue on here and let us know if a fix is in the work. That would be great.

Re: Trouble logging in 2/7

GoneButNotForgotten — Thu, 09 Feb 2023 16:54:12 GMT

@cjm61 wrote:
@millieshops Apple doesn't play well with anything. When I was an accountant we constantly had problems with customers using an Apple device. They couldn't download most of our documents.

My son-in-law works in IT and said this is purposely done so that you need to use Apple products exclusively for the best outcome.

My DH worked for The Evil Empire (the one that ISN'T Apple) and he darn near curses when he even hears the name, for the same reason your son-in-law cites.

Re: Trouble logging in 2/7

chrystaltree — Sat, 11 Feb 2023 14:42:03 GMT

So today 2/11, I can't sign in from my phone. I can sign in on my tablet and my laptop. Just not my phone. I had this problem with another shopping channel a couple of weeks ago. It resolved itself in a week or so.

Re: Trouble logging in 2/7

Yahooey — Sat, 11 Feb 2023 14:58:41 GMT

i havent been able to log in for a couple of days

i'm using a mac laptop w/ safari

the only way i can log on - log out of safari and then back on again

which is frustrating bc all my other stuff will need to close also

after the Q times me out - i'm out in the cold

Re: Trouble logging in 2/7

catter70 — Sat, 11 Feb 2023 15:06:55 GMT

I've had trouble for a couple of days, too.I use microsoft edge and no dice. Called CS and Steven had to send me an email to reset a new password. That info went to Chrome. I can get in on Chrome, but can't on Edge which is what I normally use. to accesss the forums. Will now use Chrome.