topic Re: UPS in Community Chat

UPS

Kachina624 — Wed, 25 Jan 2023 02:28:29 GMT

My three packages I was expecting ALMOST got delivered today. I'm so sick of waiting and watching for UPS all day, then after dark they'll declare them "delivered" but they weren't. Then I worry about them all night and start the watch again in the morning. They are usually delivered by somebody the second day who, of course, can't be bothered ringing the close-by doorbell.

This company has really gone to the dogs. The above scenario is happening way too often. I'll take the USPS any day.

Re: UPS

songbird — Wed, 25 Jan 2023 02:50:32 GMT

@Kachina624 That's happened to me before. It was only 2 stops before me, and it reached 10:00PM, they called it quits. Got it the next day. You can see their progression on Amazon when you track it (I think only for UPS) which I like. You see your house and the truck moving, so close to you. But tons of people use Amazon through UPS, and it takes a while.. But once in a while, if their running late.....you'll get a message it'll be delivered the next day. It's happened to me twice. UPS is still better then Fedex......Ironically, USPS has much improved!

Re: UPS

Kachina624 — Wed, 25 Jan 2023 02:54:51 GMT

@songbird I've never gotten a message it'll be delivered the next day. I don't know whether it has been delayed, misdelivered or stolen.

Re: UPS

Foxxee — Wed, 25 Jan 2023 03:04:15 GMT

I have had experiences like your with UPS.

I've had some orther crazy things happening with UPS in the past several weeks, too.

Not putting any notifications at all on 3 orders. No pickup notification, no nothing. Just one day they appeared on my doorstep.

2 different deliveries apologizing they couldn't deliver 2 days earlier as promised.

On top of that a female talking robot answering UPS customer service line constantly asking for a tracking number.

If they don't straighten out, I will put them down there with Newgistics. Looks like FedEx may turn out to be the winner.

Re: UPS

songbird — Wed, 25 Jan 2023 03:09:46 GMT

If I see them travel in my neighborhood and it's late at night & you were supposed to get it that day..... Well if get's too late, you should get it the following day. At least I saw that they tried to deliver it. They don't like their drivers out after 10:00-11:00 at night doing deliveries. Much better then Fedex which you can't track so well. You should get a message saying you will receive it the next day. They have to do that if you were supposed to get it today. Be it at night or the next morning. UPS doesn't do overtime like that in direct deliveries. Plus that stupid rule UPS will not do left turns if they can avoid it. So they don't do quick direct deliveries. They'd rather meander around the neighborhoods then do left turns. In both my cases, they left a message on one delivery it would be delayed until the next day. The other one they didn't. But I did get it .

Re: UPS

mspatmac — Wed, 25 Jan 2023 04:30:25 GMT

I guess I'm the minority with UPS as I have no complaints. I get text updates daily with delivery progress, upgraded pkgs and great service. No bogus delivery texts. Unhappy when USPS is used, takes forever and have to go to walk to mailbox , unless it's to big but it rarely is. They do their best to stuff it in.

Re: UPS

chrystaltree — Wed, 25 Jan 2023 05:05:11 GMT

Go to Ups.com and sign up so you can get delivery updates, tracking. You can change your delivery dates. You'll get texts.

Re: UPS

hckynutjohn — Wed, 25 Jan 2023 09:03:49 GMT

@Kachina624

My wife tells me this all the time. It is UPS/Amazon/FedX or USPS. She tells me they are 10 stops away, then 8 stops away. Do I care? No!

I think it ranks with the highest stupidity when any delivery company has a GPS showing where their delivery vehicle is at any time. Why they started this nonsense escapes me.

I don't remember ever sitting at home waiting for a USPS or UPS package to be delivered, much less a vehicles location from my home. Now our TV sets from our local vendor? Yes, they can't just leave it at the door. Small packages or boxes, easy, just leave them.

I don't order a whole lot, and most comes from Amazon. They send me a delivery date and if it gets here, fine. If it's a day late, I couldn't care less. Now people are talking about X number of stops away, including my wife? What next, Monday at 10:01am? Bess not show up at 10:05 am. Ridiculous! If something is needed that bad, ya should have ordered it last week/month.

hckynut 🇺🇸

Re: UPS

ID2 — Wed, 25 Jan 2023 11:02:00 GMT

So sorry to those who dislike UPS. We have a wonderful UPS driver that we've come to know as our friend. He'll bend over backwards to give us good service. And I am one that LOVE having the GPS option to track my driver. We live rural and its nice to know when exactly our pkg will be delivered. PS Get to know your driver, it'll help with your deliveries

Re: UPS

CalminHeart — Wed, 25 Jan 2023 13:20:08 GMT

@Kachina624 wrote:
My three packages I was expecting ALMOST got delivered today. I'm so sick of waiting and watching for UPS all day, then after dark they'll declare them "delivered" but they weren't. Then I worry about them all night and start the watch again in the morning. They are usually delivered by somebody the second day who, of course, can't be bothered ringing the close-by doorbell.

This company has really gone to the dogs. The above scenario is happening way too often. I'll take the USPS any day.

I've been there too but just with FedEx. UPS Groud is lower priority and can be delayed. Few companies use the high level priority options.

IMO, I'd never expect UPS, FedEx, or USPS to ring my bell. They're already crazy busy and working long hours.

Re: UPS

LindaSal — Wed, 25 Jan 2023 15:16:06 GMT

I feel the tracking for all these companies is messed up. It depends on the people doing the deliveries more than the company itself. I do like the tracking (when it works) but I don't need to know where the truck is at any given time. I am fortunate though where I live is pretty safe regarding packages being left on the porch. My UPS guy is awesome though, he will always ring the bell to let me know I have a delivery before he leaves.

Re: UPS

cjm61 — Wed, 25 Jan 2023 15:34:50 GMT

I'm with @mspatmac, our UPS deliveries are fantastic. We get notification when it will arrive and they have never been later than expected, either on time or sooner.

Now, our USPS is a total different story. THEY will state items delivered but I never received. They put my packages in other neighbors' box. I also receive my neighbors packages. They have lost numerous deliveries. A couple years ago we had filed several complaints due to not receiving "delivered" packages. After I received medication for someone else, I was very upset. It had been about the 14th package in 6 weeks that was not delivered to the correct address. The USPS supervisor spoke to me and actually told me that our postal carrier "Gary" never received any complaints and it was odd. Lo and behold, 1 week later this same "Gary" was actually on the news as the worst mail carrier in our county. I give 1 star to our USPS and 10 stars to our UPS as they have never let us down.

It seems as though it just depends on where you live, and what drivers you have. I believe @Kachina624 lives in NM? Here in Cali and Hawaii, UPS is far superior to both USPS's.

Re: UPS

Kachina624 — Wed, 25 Jan 2023 15:43:18 GMT

@hckynutjohn You are disregarding the fact that those of us who live in urban areas would like to get to the door to get packages before the porch pirates discover them. UPS GPS tracking makes it very easy for them to know where the trucks are so they come along right behind them. They would have loved the TV I had delivered last week. It was dumped off and the driver couldn't bother lifting his arm 10" to ring the doorbell so I'd know it was there, although I have a sign asking him to do so.

Most of us don't live in the country where such occurrences are rare like you do. Most of the world is quite different. We can't be indifferent to delivesies.

Re: UPS

Kachina624 — Wed, 25 Jan 2023 15:48:41 GMT

@CalminHeart wrote:
@Kachina624 wrote:
My three packages I was expecting ALMOST got delivered today. I'm so sick of waiting and watching for UPS all day, then after dark they'll declare them "delivered" but they weren't. Then I worry about them all night and start the watch again in the morning. They are usually delivered by somebody the second day who, of course, can't be bothered ringing the close-by doorbell.

This company has really gone to the dogs. The above scenario is happening way too often. I'll take the USPS any day.

I've been there too but just with FedEx. UPS Groud is lower priority and can be delayed. Few companies use the high level priority options.

IMO, I'd never expect UPS, FedEx, or USPS to ring my bell. They're already crazy busy and working long hours.

@CalminHeart I certainly don't think asking him to raise his arm 10" from where he puts the packages to ring the doorbell is asking too much, especially since there's a sign asking him to do so. Stolen packages cost UPS millions of dollars. I'd say letting customers know a package arrived would be two seconds well spent.

Re: UPS

cjm61 — Wed, 25 Jan 2023 15:57:23 GMT

Well, @Kachina624 , it would be nice if there was some way a driver had on record what each home wanted, ring the bell or don't ring the bell. For us we never want the bell rang. When they ring the bell, the dog barks, when the dog barks it wakes up the baby. It seems to never fail that it is just when the baby fell asleep. Ugh!! In our household we always cringe when the bell rings just to tell us they delivered a package.

With that said, I do understand your situation. I see many homes in our area where the front door faces the street, ours does not, where there is easy access to any packages left. I always drive by worried they will get stolen. If there is a note to ask them to ring the bell, there should be no reason they don't. Hopefully one day soon you can actually catch the driver delivering and ask why they don't use the doorbell. For some odd reason maybe they are told not to.

Re: UPS

HLP — Wed, 25 Jan 2023 16:07:48 GMT

@Kachina624 wrote:
@hckynutjohn You are disregarding the fact that those of us who live in urban areas would like to get to the door to get packages before the porch pirates discover them. UPS GPS tracking makes it very easy for them to know where the trucks are so they come along right behind them. They would have loved the TV I had delivered last week. It was dumped off and the driver couldn't bother lifting his arm 10" to ring the doorbell so I'd know it was there, although I have a sign asking him to do so.

Most of us don't live in the country where such occurrences are rare like you do. Most of the world is quite different. We can't be indifferent to delivesies.

I had one who would tell me with a note, where he put my pkg.{ under the cover on the grill}, he retired, now they won't even ring the doorbell. Love Amazon tracking. not afraid of thieves, just don't want cats peeing on them. We now have a law on cats, they can't roam. takes a lot of complaining but go to councel meetings and state yor problems. It works.

Re: UPS

hckynutjohn — Wed, 25 Jan 2023 18:14:11 GMT

@Kachina624 wrote:
@hckynutjohn You are disregarding the fact that those of us who live in urban areas would like to get to the door to get packages before the porch pirates discover them. UPS GPS tracking makes it very easy for them to know where the trucks are so they come along right behind them. They would have loved the TV I had delivered last week. It was dumped off and the driver couldn't bother lifting his arm 10" to ring the doorbell so I'd know it was there, although I have a sign asking him to do so.

Most of us don't live in the country where such occurrences are rare like you do. Most of the world is quite different. We can't be indifferent to delivesies.

@Kachina624

Noted. **Counrty home.

** My wife and I live in the same home.

hckynut 🇺🇸

Re: UPS

Spurt — Thu, 26 Jan 2023 13:58:54 GMT

Yep, UPS's service stinks...a package was supposed to have been delivered 12/29 but I NEVER RECEIVED IT, probably delivered to the wrong address.....

Re: UPS

Pecky — Fri, 03 Feb 2023 22:50:25 GMT

I had a strange thing with UPS today. When I went to check on the tracking for two QVC orders, it said " we will be in your area and deliver a day early". A few hours later I get an email saying it was delivered. I went to check and nothing was there. I clicked on the tracking and it said left with receiver with the post office area. That has never happened before. UPS always delivers to me when they say they will deliver a day early. I sure hope I get them tomorrow.

Re: UPS

CalminHeart — Sat, 04 Feb 2023 13:05:10 GMT

I'm glad they stop delivering at some point in the night. UPS drivers work long hours and don't need to be delivering until 10pm or after. The world won't end if it's delivered the next day.