topic Re: QVC Returns in Community Chat

QVC Returns

kaydee50 — Sat, 31 Dec 2022 21:46:06 GMT

WOW! I'm impressed. I rarely return anything I've purchased from here but decided to return an Arctic Expedition jacket. Since the jacket was well over $100, I had put it on easy pay, something else I rarely do.

Using QVC's return label, which I printed out at home, I brought the jacket to UPS yesterday. Just now I received an email saying they have processed my refund!

Way to go, QVC!!! Maybe I'll buy more from you in the future--LOL!!!

Re: QVC Returns

Foxxee — Sat, 31 Dec 2022 23:10:43 GMT

One of the reasons your return refund was so swift was because UPS delivered it.

Slow as snails, Newgistics, returns when packages are sent through the post office.

Re: QVC Returns

AddictedtoQ — Sat, 31 Dec 2022 23:26:27 GMT

I'm glad to learn this, thanks...

Re: QVC Returns

Reilley — Sat, 31 Dec 2022 23:26:31 GMT

@kaydee50 Just curious. Did you have to pay UPS upfront? How much were you charged to return UPS? Thinking about doing this in the future on my returns. Returning USPS can take weeks if not months. Chat room will refund me after two days as long as I use the return label I print on the website but I also want to see under order status the item being returned as well.

Re: QVC Returns

cody2 — Sat, 31 Dec 2022 23:28:29 GMT

A few weeks ago I started a return online and printed out label. Took to USPS and got the same message that my return was processed. Only two problems with that. It also said that if the return didn't show on my next two statements I was advised to contact them. Also, I requested an exchange on both items in different size. Those items are still in stock but they have not processed my reorder yet and probably won't. They never do. So, that is two items that they won't be selling. Not going to reorder and then go through hassle of explaining it is an exchange and trying to get my postage reversed.

Re: QVC Returns

Effie54 — Sat, 31 Dec 2022 23:28:51 GMT

You're lucky! I always have to call to get my refunds or it can take up to a month or more.

Re: QVC Returns

Effie54 — Sat, 31 Dec 2022 23:30:06 GMT

@cody2 wrote:
A few weeks ago I started a return online and printed out label. Took to USPS and got the same message that my return was processed. Only two problems with that. It also said that if the return didn't show on my next two statements I was advised to contact them. Also, I requested an exchange on both items in different size. Those items are still in stock but they have not processed my reorder yet and probably won't. They never do. So, that is two items that they won't be selling. Not going to reorder and then go through hassle of explaining it is an exchange and trying to get my postage reversed.

Agreed! Exchange process is a joke. They don't even read return slip to see if it's an exchange, it's automatically returned, fees deductible, even though I wanted a different size or color.

Re: QVC Returns

kaydee50 — Sat, 31 Dec 2022 23:38:58 GMT

@Foxxee wrote:
One of the reasons your return refund was so swift was because UPS delivered it.

Slow as snails, Newgistics, returns when packages are sent through the post office.

QVC has not yet received the item. In fact, they urged me to return ASAP or they would have to do another easy pay charge.

I just followed the return procedure giving them all the info.

Re: QVC Returns

kaydee50 — Sat, 31 Dec 2022 23:41:13 GMT

@Reilley wrote:
@kaydee50 Just curious. Did you have to pay UPS upfront? How much were you charged to return UPS? Thinking about doing this in the future on my returns. Returning USPS can take weeks if not months. Chat room will refund me after two days as long as I use the return label I print on the website but I also want to see under order status the item being returned as well.

I used QVC's return label which was a UPS label. I will be charged the return postage, which is $8.95. The jacket was heavy and I'm sure if I had returned it on my own it would have been a lot more.

Re: QVC Returns

San Antonio Gal — Sat, 31 Dec 2022 23:46:09 GMT

@kaydee50 - Q's return labels have always been USPS. I'm surprised it was UPS for you.

Re: QVC Returns

kaydee50 — Sat, 31 Dec 2022 23:48:57 GMT

@San Antonio Gal wrote:
@kaydee50 - Q's return labels have always been USPS. I'm surprised it was UPS for you.

OK, good to know. Since this was my first return, I thought UPS would always be an option. Maybe I should buy a lottery ticket--LOL!!!

Re: QVC Returns

cody2 — Sat, 31 Dec 2022 23:54:12 GMT

Our local UPS store used to accept USPS packages to mail because USPS came there every day to pick up. UPS will not do that any longer. Also, Amazon advises that UPS will take their returns and you don't even have to package it. UPS told me they no longer do that either and weren't very nice about it. Amazon still advertises that UPS will package return, but they won't. ETA that they used to accept USPS packages if they were prepaid, which they are.

Re: QVC Returns

Reilley — Tue, 03 Jan 2023 19:34:36 GMT

@kaydee50 Thank you for your quick response. I think now on I will use the ups return label since ups is just a couple of miles from me. At least I won't have to wait to see the order under order details show "returned", crossing my fingers!

Re: QVC Returns

debfau — Fri, 06 Jan 2023 00:41:43 GMT

@San Antonio Gal wrote:
@kaydee50 - Q's return labels have always been USPS. I'm surprised it was UPS for you.

Maybe QVC had her use UPS because of the size & weight of the package (since a bulky winter jacket).

Re: QVC Returns

buyornot — Sat, 07 Jan 2023 14:27:40 GMT

@kaydee50 wrote:
WOW! I'm impressed. I rarely return anything I've purchased from here but decided to return an Arctic Expedition jacket. Since the jacket was well over $100, I had put it on easy pay, something else I rarely do.

Using QVC's return label, which I printed out at home, I brought the jacket to UPS yesterday. Just now I received an email saying they have processed my refund!

Way to go, QVC!!! Maybe I'll buy more from you in the future--LOL!!!

I think they have been doing a good job for months now-really got it together after Covid and Fire-I've been happy with my shipping and returns