topic Re: Wrong Order Sent To Me Twice?? in Community Chat

Wrong Order Sent To Me Twice??

Libra2 — Fri, 06 Jan 2023 18:18:54 GMT

Ok now, I ordered Belle by Kim Gravel waffle raglan in red, but received loden. I already had the loden and now the red color is not available!

Then, I also ordered Skechers Gowalk classic bungee sneaker in Red and received White!

I have many sketches and none of them are white because they will get so dirty, in my job! The Red is sold out!

Last time I returned something to QVC, It took a month to get my money back

OK, I will keep both because it would cost more to send these orders back.

Did anyone else have the same order problem? I have never had this mix up in my order before in the last 20 years of shopping with the Q.

Re: Wrong Order Sent To Me Twice??

Janey2 — Fri, 06 Jan 2023 18:32:32 GMT

I don't think QVC charges if you send back items that were a mistake on their part. If you want the Skechers in a different color check around they are sold in tons of places starting with Skechers own website.

Re: Wrong Order Sent To Me Twice??

TexasMom1 — Fri, 06 Jan 2023 18:36:43 GMT

I would contact the QVC Social Team for help with these orders and I bet they can expedite your refunds as well. They are a great help!

Re: Wrong Order Sent To Me Twice??

Kachina624 — Fri, 06 Jan 2023 18:50:10 GMT

@Libra2 It won't cost you a trying to send them back. If an item is defective or the wrong item was sent, you will not be charged return shipping.

Re: Wrong Order Sent To Me Twice??

Love my grandkids — Fri, 06 Jan 2023 19:34:54 GMT

@TexasMom1 This is *just* a suggestion and not a criticism. Whenever a poster suggests contacting the Social Team it's helpful to post that info as not everyone has it.

@Libra2 You can contact the Social Team by email to:

QVCSocialTeam@qvc.com

Re: Wrong Order Sent To Me Twice??

kaydee50 — Fri, 06 Jan 2023 19:41:05 GMT

@Libra2 I just recently sent back an item following the procedure in the Returns and Exchanges section on the bottom of the main page. Hadn't even returned the item yet and I got my refund. No problem, fast and efficient.

And I agree with others that if it is QVC's mistake you should not have to pay return postage.

Re: Wrong Order Sent To Me Twice??

pupwhipped — Fri, 06 Jan 2023 22:24:50 GMT

Gee, why don't you just do this below. You don't have to keep QVC items sent in error, nor lose money for returning them.

What is the QVC Easy Returns Program?

We want to make your return service experience the best it can be. That means, getting you your refund faster, exchanging your item quicker, and simply making things easier for you. The Easy Returns program delivers you a fast and easy way to return and exchange your QVC purchase.

Step-by-step guide for Easy Returns:

Send an email to QVCEasyReturns@qvc.com with subject line: QVC Return.
Include in your email: The order number(s), item number(s), item description(s), price (each), and the quantity you are returning. The original shipping fees are deducted along with the cost of the Q Return Label. If your return is due to a QVC error, item defect(s), or request for exchange/replacement, there's no charge to you for using the Q Return Label.
Tell us if you would like to receive an exchange or refund. Return your package back to QVC using the Q Return Label with selected carrier of your choice.

FREQUENTLY ASKED QUESTIONS ABOUT EASY RETURNS

How will I know if you received my email?

You will receive a confirmation email from QVCEasyReturns@QVC.com
An immediate refund or exchange will be completed.
- The amount of the refund will include return label fee costs, if applicable.
- For exchange orders, we will send a shipping confirmation email to you.

Can I return multiple items with one return label?

Yes, you can return more than one item at a time. Make sure the contents of your return include the pack slips with the reason for return checked. Also include each item in your email sent to QVCEasyReturns@QVC.com.

How can I check the status of my return?

There are three ways you can access information about the status of your return:

Go online at qvc.com and check your order status.
Call our Automated Customer Service line at 800-367-9444.
Speak to a Customer Care Team Member at 888-345-5788.