topic Re: Selling on Marketplace in Community Chat

Selling on Marketplace

roeroe1005 — Thu, 05 Jan 2023 03:50:18 GMT

I hope I'm not breaking any rules with this post ...

For those of you who have sold on Marketplace:

I sold 3 ornaments to a customer. We negotiated price, I packed them up and sent them UPS. The box was delivered today. All is well until I get a message from him that the box was stolen from his front porch.

He shared a photo from UPS of the box at his front door and now it's gone. Ugh, the money is in my Venmo account, I have not transferred it out as I wanted to be sure it was received.

I'm a little leery of this but I can't accuse him of lying. What are my options? I have the tracking # and insurance.

Would someone be able to give me any advice or next steps?

thank you.

Re: Selling on Marketplace

moonandthestars — Thu, 05 Jan 2023 04:00:59 GMT

@roeroe1005 I must not understand something. If he knows that the box was delivered to his front door by UPS, that means that he knows that you shipped it, plus you have the receipt, so I'm not sure why he feels he should be asking you for money back? I do think that UPS automatically insures packages up to a certain amount - is it $100? Or more than that? But does their insurance cover package theft? Maybe give UPS a call and see what they have to say. Does he live in an apartment building or a condo? Maybe they have insurance for this sort of thing? Is it his home? Homeowners insurance? Was there a camera that could show the package being taken?

Re: Selling on Marketplace

drizzellla — Thu, 05 Jan 2023 04:07:34 GMT

Sorry, I do not know the best way to proceed.

But I will share my experience.

I sold a bareMinerals kit to a lady on a makeup board. When I got the kit, I opened the kit and knew I did not like the shade of lipstick. I knew I would never wear it. The kit sat around for a month or so. I hated looking at it.. It bothered me. I spent so much money on the kit and would never use it.

A lady on the makeup board wanted to buy it. I shipped it to her. THEN she said that the lipstick was used. And she was upset and writing all kinds of nasty stuff that I would sell her USED bareMinerals kit!

I have never removed anything from the kit except the lipstick. And I could clearly see that the lipstick shade was too dark for my liking.

I refunded her the money. I am positive she just wanted the kit for nothing.

So now if I can't donate something. I THROW IT OUT! I am not going through that nastiness again.

Re: Selling on Marketplace

Sage04 — Thu, 05 Jan 2023 04:13:14 GMT

@roeroe1005 I have never sold anything on Marketplace but have bought a lot of appliances.

I get packages delivered by UPS often and they have never sent a picture to me. I know Amazon does it.

I would not refund his money because the package was delivered.

Maybe you can Goodle and see what you can find. Sorry this happened to you.

Re: Selling on Marketplace

Love my grandkids — Thu, 05 Jan 2023 04:51:53 GMT

@roeroe1005 Call me skeptical. He knows it was delivered. I get photos for deliveries as well.

No way to know if he's lyiing or not, unfortunately.

I'd see if he has a FB account and poke around there and see if you can get an idea of what he's abot.

Re: Selling on Marketplace

Snowpuppy — Thu, 05 Jan 2023 04:54:58 GMT

I do a LOT of UPS for work and they do NOT take photos.

Did you require a signature from the recipient? Or did you waive it? If you have your own UPS account or you can look at UPS tracking and view Proof of Delivery.

Their standard insurance is $50 and covers loss or breakage. Read their terms on your tracking. You get charged more $ if you insure for more.

Re: Selling on Marketplace

Love my grandkids — Thu, 05 Jan 2023 04:56:28 GMT

@Snowpuppy @roeroe1005 Right, only Amazon takes photos.

To me this means he took the photo and is lying.

Tell him UPS doesn't take photos which means HE took it therefore no refund.

Re: Selling on Marketplace

Snowpuppy — Thu, 05 Jan 2023 05:05:27 GMT

Amazon, WalMart, DHL, Shipt and Door Dash in my area take photos.

Re: Selling on Marketplace

Love my grandkids — Thu, 05 Jan 2023 05:10:12 GMT

@Snowpuppy I meant to say UPS does not.

Re: Selling on Marketplace

moonandthestars — Thu, 05 Jan 2023 05:16:16 GMT

The photo, whether he took it himself or not, is proof that it was delivered. In addition the tracking numbers would also prove that. Did you check that tracking?

Anyway, there is no reason that you should be reimbursing for this situation. I don't know why he would think you should. If it really was stolen that's a sad situation, but how could you possibly be at fault? Why should you be out the money and the property? If it had gotten lost in transit, that would have been a different situation. and in that case, UPS I think would reimburse you for the value. He should report this theft to UPS and the police. And if he lives at a condo - report it to the manager and the association.

Re: Selling on Marketplace

Love my grandkids — Thu, 05 Jan 2023 05:32:06 GMT

@moonandthestars He could have taken the photo himself. UPS does NOT take photos. I think he's a thief trying to get his money back.

I'd tell him to hit the road.

UPS won't reimburse her unless it was insured.

Re: Selling on Marketplace

mspatmac — Thu, 05 Jan 2023 05:34:00 GMT

@Snowpuppy wrote:
Amazon, WalMart, DHL, Shipt and Door Dash in my area take photos.

@Snowpuppy

FedEX also sends pictures here.

Re: Selling on Marketplace

moonandthestars — Thu, 05 Jan 2023 05:46:49 GMT

@Love my grandkids I wasn't saying that UPS took the photo. My point was that showing a fake or real picture of the package delivered doesn't work in his favor. It doesn't matter if UPS took it or he took it or it's fake but saying he has a photo of the package delivered to him outside his door works in the OP's favor. Plus she has tracking numbers. It's just weird to even ask the op for money back at all. So, he is probably a scammer or just very immature. I'd tell him to hit the road too. Also, I don't know if UPS would pay for a theft of a parcel after it had been delivered, but I do know that UPS packages are automatically insured (for damage, lost packages) up to a certain amount. You don't pay xtra for that - only if you want the package insured for more.

Re: Selling on Marketplace

Scorpio1971 — Thu, 05 Jan 2023 06:11:31 GMT

Could he possibly mean he took a picture off his Ring, Blink or other video security system of the UPS driver delivering package?

Re: Selling on Marketplace

Goldengate8361 — Thu, 05 Jan 2023 06:59:12 GMT

If it's not a lot of money, I'd probably just write it off. Good karma!

Re: Selling on Marketplace

JeanLouiseFinch — Thu, 05 Jan 2023 08:34:40 GMT

Check your tracking info. If there is proof of delivery, that's the end of it. Anything beyond that is not your responsibility.

Re: Selling on Marketplace

jackthebear — Thu, 05 Jan 2023 10:28:34 GMT

deleted

Re: Selling on Marketplace

Carolina925 — Thu, 05 Jan 2023 11:57:18 GMT

If he has proof of delivery, he just shot himself in the foot. After it was delivered into his care, he is the only one responsible for someone stealing it. That's like saying you're not going to pay for a car that was stolen or anything in his home that was stolen. This doesn't make a whole lot of sense to me and sounds fishy. I think this is his loss, not yours. Good luck, lots of shady people out here!

Re: Selling on Marketplace

CalminHeart — Thu, 05 Jan 2023 12:45:02 GMT

I'd say you did what you promised. It's up to him to prove it was stolen.

It sounds like a scam to me.

You might require a delivery signature in the future.

Re: Selling on Marketplace

Caffeina — Thu, 05 Jan 2023 13:32:33 GMT

If the package was stolen, it's not your fault. Tell him to file a police report. Don't ask him for a copy. If he happens to send you a copy (real or forged), call the police department shown on the report to verify if it's real.