topic Re: How Would You Handle This Customer Service Issue? in Community Chat

How Would You Handle This Customer Service Issue?

PickyPicky3 — Wed, 04 Jan 2023 22:17:25 GMT

I ordered an item from JC Penney for store (curbside) pickup. It has now arrived at the store. In the week since I placed the order, the price has dropped significantly.

I called customer service to get my price lowered and was told they no longer make price adjustments on the phone for store pickup orders. You must go inside the store and ask in person. A supervisor repeated that response.

With high covid transmission in my area, I'm still doing curbside as much as possible.

I'm leaning towards just not picking it up and letting JCP return it to their warehouse. It's something wanted, not needed.

Any suggestions?

Re: How Would You Handle This Customer Service Issue?

Etoile308 — Wed, 04 Jan 2023 22:24:31 GMT

If it were me and I wanted the price adjustment I would go at a slow time of the day and pick up the item. But I'm up to date on all shots and always wear a mask when I enter a store.

Re: How Would You Handle This Customer Service Issue?

santorini — Wed, 04 Jan 2023 22:36:00 GMT

I would go in and get the adjustment. I can't live in fear any longer.

Re: How Would You Handle This Customer Service Issue?

Kmac444 — Wed, 04 Jan 2023 22:38:46 GMT

I just wear N95 masks that I get from Amazon. I am a teacher and come in contact with 500 elementart kids each week. Knock on wood, I have never had Covid.

Re: How Would You Handle This Customer Service Issue?

hckynutjohn — Wed, 04 Jan 2023 22:50:24 GMT

@PickyPicky3 wrote:
I ordered an item from JC Penney for store (curbside) pickup. It has now arrived at the store. In the week since I placed the order, the price has dropped significantly.

I called customer service to get my price lowered and was told they no longer make price adjustments on the phone for store pickup orders. You must go inside the store and ask in person. A supervisor repeated that response.

With high covid transmission in my area, I'm still doing curbside as much as possible.

I'm leaning towards just not picking it up and letting JCP return it to their warehouse. It's something wanted,

____________________________
Any suggestions?

@PickyPicky3

Worried about a virus! Stay home.

hckynut 🇺🇸

Re: How Would You Handle This Customer Service Issue?

kaydee50 — Wed, 04 Jan 2023 22:54:01 GMT

Unless you have some serious underlying condition, I'd go in and pick it up. Keep "social distance" wear a mask if you want and go about your life.

Re: How Would You Handle This Customer Service Issue?

Kachina624 — Wed, 04 Jan 2023 23:01:29 GMT

I'd slap on a good quality mask, have sanitizer on standby in the car and go get it if I really wanted it.

Re: How Would You Handle This Customer Service Issue?

Jacie — Wed, 04 Jan 2023 23:04:16 GMT

Go get your adjustment. First thing when they open, not as many people around.

Re: How Would You Handle This Customer Service Issue?

elated — Wed, 04 Jan 2023 23:07:13 GMT

I go to the grocery store and wherever I want with no mask. You can't live in a bubble your whole life. Fear is very crippling.

Re: How Would You Handle This Customer Service Issue?

Desert Lily — Thu, 05 Jan 2023 03:22:59 GMT

@PickyPicky3 Can you cancel the order? Is it cancelled without your being charged if you don't pick it up?

My brother has been quite sick with COVID for 9 days and even took Paxlovid at the start. He went to church & the grocery store & masked both times. I'm not going in stores at this point with the virus increase, and I understand your hesitation. I was very ill with COVID in 2020 for 5 weeks plus 2-3 weeks trying to gain my energy & thought functioning back.

If you can cancel or just not pick it up without being charged, you could reorder it at the discounted price now.

Re: How Would You Handle This Customer Service Issue?

Justshop — Wed, 04 Jan 2023 23:09:18 GMT

I've been in our area's Penney's for store pickup before the holidays and it was practically empty...in fact, the mall itself was pretty lifeless. Do as Jacie suggested and go when they open.

Re: How Would You Handle This Customer Service Issue?

Lucky Charm — Wed, 04 Jan 2023 23:10:07 GMT

@PickyPicky3 I'd ignore or cancel the initial order and get the item at the now reduced price ---for curbside pickup.

Re: How Would You Handle This Customer Service Issue?

bonnielu — Wed, 04 Jan 2023 23:14:07 GMT

You must really want it. Therefore go early, wear a mask and get the adjustment.

Re: How Would You Handle This Customer Service Issue?

PhillyGirl23 — Wed, 04 Jan 2023 23:17:12 GMT

QVC wouldn't adjust the price for me on a beauty product. The price changed before I even received it.

How badly do you want the item and can you find it elsewhere cheaper?

Re: How Would You Handle This Customer Service Issue?

sann — Wed, 04 Jan 2023 23:19:17 GMT

Let them return it....

Re: How Would You Handle This Customer Service Issue?

rms1954 — Wed, 04 Jan 2023 23:20:43 GMT

@elated wrote:
I go to the grocery store and wherever I want with no mask. You can't live in a bubble your whole life. Fear is very crippling.

There are many living like that. It's too bad. Missing out on life when you only get one go around.

Re: How Would You Handle This Customer Service Issue?

Luvsmyfam — Wed, 04 Jan 2023 23:23:33 GMT

@PickyPicky3 I would go in the store with a mask on and ask for price difference.Money is money!

Re: How Would You Handle This Customer Service Issue?

rms1954 — Wed, 04 Jan 2023 23:23:36 GMT

@PickyPicky3 You make the choice. What's more important to you ... the refund or getting over your fear of venturing in a store for a few moments???

Re: How Would You Handle This Customer Service Issue?

moonandthestars — Wed, 04 Jan 2023 23:23:58 GMT

@PickyPicky3 I agree with @Lucky Charm cancel the order and reorder at the lower price.

I think their price adjustment policy is obnoxious. Makes no sense if they have your order number and you paid by credit card.

Re: How Would You Handle This Customer Service Issue?

moonandthestars — Wed, 04 Jan 2023 23:26:00 GMT

@PhillyGirl23 I don't understand, why wouldn't qvc give you a price adjustment? Was is within the 30 days? Or was it before the item actually shipped? They do make you wait until the item ships but I think they would make a note in your file and give it to you when it does ship. (I think that's true) Anyway, sorry you had trouble with the request.