topic Re: Amazon returns in Community Chat

Amazon returns

CalminHeart — Wed, 14 Dec 2022 13:31:48 GMT

I handed a box to UPS at 6:30 last night and had an email from Amazon at 7:40 that my refund was processed.

I have noticed a few other retailers are processing returns once the label is scanned by USPS or UPS.

Re: Amazon returns

RespectLife — Wed, 14 Dec 2022 13:35:45 GMT

I had a defect return for QVC. Emailed the EZ returns dept and had a credit in 2 days.

I didn't have to drop it off anywhere!

Picked it up for free in my mailbox! 2 email confirmations from USPS.....

Not bad...and nice improvement here.

Re: Amazon returns

amyb — Wed, 14 Dec 2022 15:02:24 GMT

@RespectLife wrote:
I had a defect return for QVC. Emailed the EZ returns dept and had a credit in 2 days.

I didn't have to drop it off anywhere!

Picked it up for free in my mailbox! 2 email confirmations from USPS.....

Not bad...and nice improvement here.

Wow...have never seen or experienced a quick return/refund like that in my 22 yrs. shopping with the Q, but good for you!

@CalminHeart Yes, I gotta love Amazon...free shipping to me, back to them, and same day refund confirmation, even before I drop off the item to UPS!

Other vendors too have refuned me right away. QVC, in my experience has, in recent years, averaged about 2-3 wks for the refund and that's after my return gets to them, for which I've spent $6.95 to return, and is processed, usually another week after they receive my item back.)

Hopefully, as per @RespectLife maybe they have some better systems in place now. The thing with QVC, vs my experience with other vendors...is that nothing is consistent. Sometimes this happens (quick turn around, fast shipping etc) other times you might be waiting for weeks and have to follow up with cust. svc. Sometimes you have to email the Social Team, sometmes somone on the boards has responded to me. Stuff like that...it's all over the place...in my experience.

Re: Amazon returns

matty liz — Wed, 14 Dec 2022 15:10:55 GMT

Degrees do not denote smart people. Compassion, integrity, knowing who you are and caring who others are denote brilliance. My son was classified as a genius when still in Kindergarden and what I taught him is, it was a gift, hard to handle sometimes but not something that made him better than others.

Re: Amazon returns

Rockycoast — Wed, 14 Dec 2022 15:44:06 GMT

Yes, our Amazon return experience is the same as CalminHeart's. My husband dropped off his item at the UPS store yesterday morning. When he checked a few hours later refund given. Could not have been easier. Amazon knows how to do it right. Make purchasing and returns easier on the consumer.

Re: Amazon returns

Foxxee — Wed, 14 Dec 2022 16:57:47 GMT

Walmart does the same thing.

Isn't that so nice?

Re: Amazon returns

hckynutjohn — Wed, 14 Dec 2022 17:02:42 GMT

@CalminHeart wrote:
I handed a box to UPS at 6:30 last night and had an email from Amazon at 7:40 that my refund was processed.

I have noticed a few other retailers are processing returns once the label is scanned by USPS or UPS.

@CalminHeart

Wonder why it took these other companies so long to catch up with amazon?

hckynut 🇺🇸

Re: Amazon returns

Puppy Lips — Wed, 14 Dec 2022 17:16:22 GMT

Well here is another perspective from a SELLER on Amazon.

We sell some items that are likely purchased by teenage males. I can not tell you how many times this has happened -- the customer gets the product, opens it up, takes a few pieces (cards) out that he wants, then claims it was defective and returns it to us.

This just happened again last week. So now, not only do we have something we cannot sell because it was opened, we have something that is incomplete. Now we have to take the time to argue with Amazon (always an overseas CS person) and plead our case. Sometimes we win, sometimes we don't and Amazon refunds the customer's money.

Just another example of the low moral standards that are so prevalent today.

Great customer service for the customer.

LOSE LOSE LOSE for the seller.

And by the way, when outside companies sell on Amazon, Amazon takes a cut of like 20%.

Re: Amazon returns

RespectLife — Wed, 14 Dec 2022 19:10:28 GMT

@Puppy Lips

That happened to me selling on ebay. I even had pictures to prove how the product left...but the thief made a false, fraudulent claim and ebay credited him.

I lost the product AND the money.

Never again.

Re: Amazon returns

RespectLife — Wed, 14 Dec 2022 19:11:27 GMT

@matty liz wrote:
Degrees do not denote smart people. Compassion, integrity, knowing who you are and caring who others are denote brilliance. My son was classified as a genius when still in Kindergarden and what I taught him is, it was a gift, hard to handle sometimes but not something that made him better than others.

I'm sorry @matty liz

I don't see what this has to do with the topic of this thread which is returns?????

Re: Amazon returns

Sage04 — Wed, 14 Dec 2022 19:15:17 GMT

@RespectLife wrote:
@matty liz wrote:
Degrees do not denote smart people. Compassion, integrity, knowing who you are and caring who others are denote brilliance. My son was classified as a genius when still in Kindergarden and what I taught him is, it was a gift, hard to handle sometimes but not something that made him better than others.

I'm sorry @matty liz

I don't see what this has to do with the topic of this thread which is returns?????

@RespectLife I was wondering if @matty liz Posted on the wrong Thread.

Re: Amazon returns

CalminHeart — Thu, 15 Dec 2022 12:29:32 GMT

@Puppy Lips wrote:
Well here is another perspective from a SELLER on Amazon.

We sell some items that are likely purchased by teenage males. I can not tell you how many times this has happened -- the customer gets the product, opens it up, takes a few pieces (cards) out that he wants, then claims it was defective and returns it to us.

This just happened again last week. So now, not only do we have something we cannot sell because it was opened, we have something that is incomplete. Now we have to take the time to argue with Amazon (always an overseas CS person) and plead our case. Sometimes we win, sometimes we don't and Amazon refunds the customer's money.

Just another example of the low moral standards that are so prevalent today.

Great customer service for the customer.

LOSE LOSE LOSE for the seller.

And by the way, when outside companies sell on Amazon, Amazon takes a cut of like 20%.

It's horrible that people take advantage like that. Doing that never even occurred to me and I thank my parents for bringing me up right and even myself for having higher standards.

If you sell on another's portal/website, expect to pay for it. That's business.