topic Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER in Community Chat

HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

MILKI — Sun, 04 Dec 2022 15:05:44 GMT

Well, RETURN Labels.... they are becoming an incentive to the PAST!! Live and learn, unfortuatelyfor the consumer, the loss of labels will greatly influence the success and or failure of programs like OVC and HSN.... my example...

I bought , on HSN, a STAUB COOKPIECE, BEAUTIFUL... WITH TAX AND ALL, A TSV PRICE COST ME $183.00. I just knew that my Italian Nonna would love it.... well she did when I showed it to her. It was her Christmas present for this year and wanted her to see it to make sure it met her needs in her very busy kitchen... Yes she loved it, but said it was too heavy a piece for her to hold or handle and felt she just would not be able to use it as it was intended to be used. So... yesterday, I packed it up, and noted there was no return label. Called HSN CS and was told I would have to send it back on my dime. So I took it to the Mailbox Store, and the cheapest way to mail it back was by Fed Ex. I had the wind blown out of my lungs when they told me the price was nearly $65.00, I was blown away, to mail it back by UPS would have cost $94. So buyers beware!! This will greatly deter my spending on the Q and especially on HSN. Just wanted you to know my experince , happened on Dec 3, 2022!! Happy Holidays!!! MJ

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

SnowOwl79 — Sun, 04 Dec 2022 15:14:04 GMT

For me it's receiving old, expired, and/or damaged products. I'm through returning things. Unless it's a product I know and use, I won't be ordering. I'm pretty much down to last few things I will buy from them. It isn't worth taking a chance for me.

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

Effie54 — Sun, 04 Dec 2022 15:23:43 GMT

HSN's return labels are outrageous! They are much more than the Q's. I purchased a neck cream that was supposed to be wonderful; however the scent stunk to high heaven, and it didn't work. The return label for a neck cream was $7.95! I just don't even watch HSN.

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

ECBG — Sun, 04 Dec 2022 15:23:58 GMT

So very sorry. Horrid!

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

justashopper — Sun, 04 Dec 2022 15:25:40 GMT

You couldn't print a return label from the website?

I would try these two things--

Call suctomer service again. Their advice might be different if you talk to someone else.

Will the item fit in a flat rate box?

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

Stray — Sun, 04 Dec 2022 15:27:53 GMT

Shipping costs are outrageous today. Many online vendors have stopped issuing labels with your order to cut down on unnecessary paper but they are supposed to have an option on the site to print a label on demand. I guess HSN does not but it's wrong. I understand not sending a label because of environmental concerns but a customer should have a way to make a return without paying a fee more than the value of the product. I'd contact consumer affairs. I rarely return anything to QVC so I'm not impacted by the practice too much & I rarely shop HSN. But, the practice is wrong & unfair to the consumer.

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

gidgetgh — Sun, 04 Dec 2022 16:25:50 GMT

Ok, I just looked up Staub on HSN as I'd never heard of them. They are cast iron pieces and outrageously expensive.

The OP said she had to return it "on her dime" and seemed upset about that. Your grandmother didn't like the gift. Why should HSN pay for that return? Oh wait, it was the return label issue. I apologize. I get it now. Don't you have a printer? Printers are relatively inexpensive. Surely you or someone could have printed out a return label for you.

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

goldensrbest — Sun, 04 Dec 2022 15:40:49 GMT

They are very heavy, perhaps you could use it.

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

Shelbelle — Sun, 04 Dec 2022 15:40:53 GMT

Which is worse, the HSN return prices or the cost of shipping on SHQ ??

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

San Antonio Gal — Sun, 04 Dec 2022 15:53:59 GMT

What about the cost with USPS? I bet it's cheaper than Fed Ex and UPS @MILKI .

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

San Antonio Gal — Sun, 04 Dec 2022 15:56:20 GMT

Other retailers are not printing return labels also. I just received a package from Target the other day and there was no return label.

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

Kachina624 — Sun, 04 Dec 2022 15:58:00 GMT

I guess Noona was right, it was too heavy.

Did you get a shipping charge estimate for USPS? They are usually the cheapest of the shippers.

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

San Antonio Gal — Sun, 04 Dec 2022 16:00:54 GMT

@Kachina624wrote:
I guess Noona was right, it was too heavy.
.
Did you get a shipping charge estimate for USPS? They are usually the cheapest of the shippers.

I agree @Kachina624 . USPS will be the cheapest!

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

Kachina624 — Sun, 04 Dec 2022 16:01:36 GMT

@SnowOwl79wrote:
For me it's receiving old, expired, and/or damaged products. I'm through returning things. Unless it's a product I know and use, I won't be ordering. I'm pretty much down to last few things I will buy from them. It isn't worth taking a chance for me.

@SnowOwl79

Strange how some people get all of this stuff while I've had a couple hundred + orders this year and didn't get a single old, expired or damaged item.

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

kaydee50 — Sun, 04 Dec 2022 16:13:56 GMT

I doubt that the lack of return labels is because QVC, et al are concerned with the environment. It's a cost savings tactic. Either they feel it will discourage people from returning items or the cost to print labels will help their bottom line.

With the few items I've received from both QVC and HSN there have always been return labels included.

As to the OP, sorry this happened but as always buyer beware.

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

SeaMaiden — Sun, 04 Dec 2022 16:17:33 GMT

@MILKIyou should have just donated it to good will and written on the cost of it on your taxes for 2022. No need to ship it back and pay for shipping that way. That is what I do.

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

San Antonio Gal — Sun, 04 Dec 2022 16:24:14 GMT

@Kachina624wrote:
@SnowOwl79wrote:
For me it's receiving old, expired, and/or damaged products. I'm through returning things. Unless it's a product I know and use, I won't be ordering. I'm pretty much down to last few things I will buy from them. It isn't worth taking a chance for me.
@SnowOwl79
.
Strange how some people get all of this stuff while I've had a couple hundred + orders this year and didn't get a single old, expired or damaged item.

@Kachina624 @SnowOwl79- I also order a lot from the Q and I've never received old and damaged products all these years.

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

cjm61 — Sun, 04 Dec 2022 16:57:46 GMT

Okay, I have read the many responses. Are you upset @MILKI because there was no return label or the cost to return. Even with a return slip you still are charged the return shipping through your QVC account. The thing is, always think long and hard when ordering a very large and/or heavy item. YOU will have to pay the return postage should you change your mind or not like it. Now, if it is defective it's a different story.

I always really research an item that I know I won't return if I just don't like it if it will be too pricey to return. Example, the Christmas Tree TSV awhile back. I knew I would not return and pay that postage fee, even though it was $750 to purchase. I'm sure it would cost a LOT to return. I bit the bullet and made the purchase.

You can't really blame a business, regardless of who they are, for an item that is extremely heavy and you just don't like it. This would jack up prices even more.

Oh by the way, I LOVE my Bethleham Lights Christmas tree. I have already received compliments by every single person who has seen it so far.

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

Etoile308 — Sun, 04 Dec 2022 17:04:39 GMT

I have always found HSN customer service, on the few times I've needed to use them, to be excellent whether by phone or by chat. I would have contacted them and ask their cost using their return label.

Shipping has become more and more expensive. Understandably.

Re: HSN RETURN AND DISBELIEF OF COST TO THE CONSUMER

bikerbabe — Sun, 04 Dec 2022 17:09:00 GMT

I adore my Staub. I would have kept it for myself. 🥰