topic Re: KFC -- Oh My! in Community Chat

KFC -- Oh My!

PickyPicky3 — Sat, 12 Nov 2022 21:38:12 GMT

I indulged my guilty pleasure of a Spicy Famous Bowl for lunch. It took 5 seconds from the microphone to the pickup window, and a hand was already reaching out with my drink. I said "You're too fast for me!!"

The young woman answered, "I'm sorry! I'm sorry! I'm sorry!" and burst into tears.

"What's wrong?"

"They've got us on a timer," and more tears.

"I haven't gotten my wallet out yet."

Again "I'm sorry! I'm sorry! I'm sorry!"

I couldn't get any words out to console her. I nodded, took my bag and drove off.

Re: KFC -- Oh My!

AuntG — Sat, 12 Nov 2022 21:42:30 GMT

You would think they'd be happy to have enough employees rather than timing them!

Re: KFC -- Oh My!

Icegoddess — Sat, 12 Nov 2022 21:44:17 GMT

@AuntG wrote:
You would think they'd be happy to have enough employees rather than timing them!

Ain't that the truth.

Re: KFC -- Oh My!

candyagain — Sat, 12 Nov 2022 21:44:38 GMT

Wow! Not my time experience at my local KFC....slow, slow, slow.

Re: KFC -- Oh My!

MyShadowLove — Sat, 12 Nov 2022 21:49:53 GMT

Oh my gosh, that is horrible...I feel so for that poor woman working under such pressure as to be timed and causing her to burst into tears!...I would also be very concerned as to how well my food was being handled under such conditions.

Re: KFC -- Oh My!

Kachina624 — Sat, 12 Nov 2022 21:53:24 GMT

@PickyPicky3 Maybe the calorie gods were trying to tell you something?

Re: KFC -- Oh My!

Mary Bailey — Sat, 12 Nov 2022 21:55:39 GMT

I know how she feels.

I've been in insurance call centers for over 30 years. Three different companies, dental and medical. Calls should be under 3 minutes. Paying claims are 20-40 per hour depending on type of claim. Of course 100% accuracy.

I blame my short attention span on my employment.

Re: KFC -- Oh My!

QVCkitty1 — Sat, 12 Nov 2022 22:02:59 GMT

Maybe that's not the way to keep employees.

Re: KFC -- Oh My!

FancyPhillyshopper — Sat, 12 Nov 2022 22:06:27 GMT

Poor thing. Recently I have seen many very, very young people now working in low level service jobs. There is a lot of stress, and they can get overwhelmed.

Maybe your tone of voice scared her, or she thought you were criticizing her with your comments.

I try to be super nice to all these young workers, and I always try to be calm and funny and make them laugh.

Hopefully in a few weeks she will feel more comfortable in the job, or there will be another opening at KFC.

Re: KFC -- Oh My!

meem120 — Sat, 12 Nov 2022 22:10:55 GMT

They also time the checkers at the grocery store. They are to scan items so many a minute. I forget how many but, its alot of items per minute. I was surprised.

Re: KFC -- Oh My!

PickyPicky3 — Sat, 12 Nov 2022 22:11:06 GMT

I go to this KFC maybe once a month. About four years ago the franchise was sold. Prior to the sale, it had the friendliest, happiest employees to be found. It also had terrible order accuracy.

After the sale the accuracy problem disappeared, but I've never seen the same employee twice.

Re: KFC -- Oh My!

shoesnbags — Sat, 12 Nov 2022 22:18:36 GMT

@meem120 wrote:
They also time the checkers at the grocery store. They are to scan items so many a minute. I forget how many but, its alot of items per minute. I was surprised.

@meem120

What grocery chain is this?

Re: KFC -- Oh My!

on the bay — Sat, 12 Nov 2022 22:53:11 GMT

@shoesnbags wrote:
@meem120 wrote:
They also time the checkers at the grocery store. They are to scan items so many a minute. I forget how many but, its alot of items per minute. I was surprised.
@meem120
What grocery chain is this?

Years ago with a young family I worked part time at the Giant. They did time the checkers and I was one.

I thought I was going really fast but I wasn't compared to the long timers.

They did have great insurance for our entire family for part time which I doubt happens today.

Also when I worked at UPS they timed our customer calls (they now outsource them for years).

I just wanted to make sure I really took care of their problem.(the customers who called in).

One of the best places I worked at was McDonald's near the college.We learned so much and so well and our manager made it fun.

Also Marriotts-the best waitress, customer service training ever-but that was decades ago.

So much depends on who is running the helm-they can make or break a business by how they treat their employees.

Re: KFC -- Oh My!

Goldengate8361 — Sat, 12 Nov 2022 23:02:20 GMT

She sounds like she has mental issues. Even if it were all true, no one would cry over that. You'd just quit walk down the street and be offered about 100 other similar jobs if it really bothered you. There's something fishy anout this story. Besides, KFC is usually super slow when I go through the drive through.

Re: KFC -- Oh My!

ScrapHappy — Sat, 12 Nov 2022 23:10:41 GMT

My husband likes KFC. My daughter won't eat it and I will because we don't get it very often. KFC in my area is very, very slow. The few times we went, they're usually out of extra crispy chicken, which is what my husband wants. If anyone is on a timer there, you'd never know it. I agree with other posters. Considering what has been happening in the world these past couple of years, I think the timer thing is not called for.

Re: KFC -- Oh My!

SurferWife — Sat, 12 Nov 2022 23:17:59 GMT

That poor girl. She should go to work at Chik-fil-a. Those are some happy employees!

Re: KFC -- Oh My!

PickyPicky3 — Sat, 12 Nov 2022 23:29:29 GMT

This KFC is never very busy because it is a few blocks from a Chick-Fil-A, which is always jammed. It made me wonder why the employees would need to be timed when there's rarely more than 5 cars in line.

Re: KFC -- Oh My!

ECBG — Sat, 12 Nov 2022 23:31:02 GMT

One thing for sure, there are plenty of openings everywhere if she wants to move.

Re: KFC -- Oh My!

Mindy D — Sat, 12 Nov 2022 23:39:30 GMT

@Goldengate8361 @She could lose her job and her income if she's not fast enough. That's tremendously stressful. I don't think anything is wrong with her. I think the franchisee is the one with the problem.

Re: KFC -- Oh My!

tiny 2 — Sat, 12 Nov 2022 23:51:40 GMT

@shoesnbags wrote:
@meem120 wrote:
They also time the checkers at the grocery store. They are to scan items so many a minute. I forget how many but, its alot of items per minute. I was surprised.
@meem120
What grocery chain is this?

@shoesnbags @Goldengate8361 @meem120 They also time the people that take your groceries to the car and load them when you do grocery pick up. ( Harris Teeter) and I'm sure others. It is a very common thing that companies do to measure efficiency including QVC's customer service employees (certain number of minutes on the phone) and the point system. After so many points then they are let go.