topic Re: TopCashBack Claim on Ice? in Community Chat

TopCashBack Claim on Ice?

Icegoddess — Mon, 24 Oct 2022 20:48:57 GMT

None of my HSN or QVC purchases have shown up since some time in late July. So, I submitted claims for all except the most recent purchases. That's only about 5 or 6 claims in total. For each of these claims I recevied this response with varying dates. I'm assuming they're saying that they wait a certain period of time for the vendor to report my purchase? Siince their E-mail doesn't specify which claim it is addressing, I just have to assume that each date corresponds to a certain period of time after my purchase date. I don't remember ever having to wait so long for my purchases to show up as pending before, and other sites are always within a few days of the purchase. The date below would correspond to 60 days from my date of purchase of the first item I submitted a claim for.

"Just to let you know that we have received your Missing Cashback Claim for HSN. Your claim has been put 'On Ice' pending a set period before which we can accept your claim (incase it tracks correctly in the meanwhile).

Once this period has elapsed as per the date below, we will notify you by email once we have been able to submit your claim.

On Ice. We will automatically submit this to the merchant after 20 Oct 22."

Re: TopCashBack Claim on Ice?

Shelbelle — Mon, 24 Oct 2022 21:08:01 GMT

Yes, this is usually hpw they handle things but you can send them a Nudge as they call it. It may take some time but they will solve your issues, one way or another. Requires patience, they make you sweat it out.

Re: TopCashBack Claim on Ice?

santorini — Mon, 24 Oct 2022 21:08:03 GMT

I know they have to wait until the returns window is over before considering that rebate amount as payable but that seems like a really long time.

Re: TopCashBack Claim on Ice?

Shelbelle — Mon, 24 Oct 2022 21:12:02 GMT

Seems like her credits have not shown up at all from the time of purchase. You can file a claim if they dont show up within 7 days of purchase.

Re: TopCashBack Claim on Ice?

Kachina624 — Mon, 24 Oct 2022 21:42:58 GMT

@Icegoddess I think you need to consider using a new rebate site.

Re: TopCashBack Claim on Ice?

Icegoddess — Mon, 24 Oct 2022 21:50:02 GMT

@Shelbelle wrote:
Seems like her credits have not shown up at all from the time of purchase. You can file a claim if they dont show up within 7 days of purchase.

@Shelbelle correct. I know they usually show up as Pending until the return window has closed. I have no problem with that. I've never had a purchase outright denied. But, at least they show up. And, all of my claims are for dates that they have in their system for me accessing HSN/QVC from their site.

It's the first time for me having this sort of problem with them.

Re: TopCashBack Claim on Ice?

Shelbelle — Mon, 24 Oct 2022 22:09:36 GMT

I have had a few declined, but they always provide me a good reason, we just have to accept that these sites are very volatile and the slightest glitch can throw it off from getting the credits.

Top Cashback is often by far the highest paying site, I would never change from them, I buy from HSN a lot and often they are 20% back, like today. I am no longer a Q shopper, in a long time so I cant comment on them. HSN rebates frim TCB are usually credited within an hour of time of purchase, and I get them even if I use an undesignated coupon. I use other sites only when they are offering a higher rate.

TCB today has an extra 2.50 back on a $15 purchase too. Must activate it on their site.

Re: TopCashBack Claim on Ice?

Icegoddess — Mon, 24 Oct 2022 22:17:04 GMT

@Shelbelle Do you know if they don't do cash back for clearance or TSV items? I've never seen anything on their site that mentions that. In any event, I would still expect it to show up and shown as declined.

Re: TopCashBack Claim on Ice?

Goodie2shoes — Mon, 24 Oct 2022 23:52:22 GMT

I'm not a fan of TopCashback I much prefer Rakutan and have received many rebate checks timely. I signed up for Topcashback over a yr ago and since I never got a rebate check I stopped using them

Re: TopCashBack Claim on Ice?

gidgetgh — Tue, 25 Oct 2022 00:06:27 GMT

@Goodie2shoes wrote:
I'm not a fan of TopCashback I much prefer Rakutan and have received many rebate checks timely. I signed up for Topcashback over a yr ago and since I never got a rebate check I stopped using them

@Goodie2shoes I like Rakuten also. I've never had an issue.

Re: TopCashBack Claim on Ice?

Marp — Tue, 25 Oct 2022 04:00:46 GMT

A question in reference to the statements about delaying until the return window closes--now that the return window is January 31, 2023 does that mean no rebates until then?

Re: TopCashBack Claim on Ice?

Tinkrbl44 — Tue, 25 Oct 2022 08:39:59 GMT

@Icegoddess

I have no idea why this is really happening, but I had one HSN purchase just not process. I reported it.

I got the same story as you, on ice, please be patient, yadda yadda yadda. Last week I got a notice that the purchase would now be going through the regular process, and there was nothing for me to do.

Go figure.

I have not had any others get tangled up in the system ... just one from HSN.

Re: TopCashBack Claim on Ice?

Icegoddess — Tue, 25 Oct 2022 14:22:50 GMT

@Marp wrote:
A question in reference to the statements about delaying until the return window closes--now that the return window is January 31, 2023 does that mean no rebates until then?

@Marp I was wondering the same thing.

Re: TopCashBack Claim on Ice?

Icegoddess — Tue, 25 Oct 2022 14:26:44 GMT

@Goodie2shoes wrote:
I'm not a fan of TopCashback I much prefer Rakutan and have received many rebate checks timely. I signed up for Topcashback over a yr ago and since I never got a rebate check I stopped using them

@Goodie2shoes You don't automatically get a check. You have to go in and claim your money and, if I remember correctly and then you have to choose between the forms of payment they have available. They don't actually send checks. Everything is electronic foms of payment. I've only done that once. I currently have about $76 that I could claim, but I don't want to claim it until I'm ready to spend it.