topic Re: GRRRRR! DoorDash in Community Chat

GRRRRR! DoorDash

DottieBlue — Wed, 19 Oct 2022 21:47:45 GMT

I just tried to log in to DoorDash's website to place a food order. It said they had to verify that it's really me, so I need to enter a verification code and will text it to the phone number that is on my account.

Well, I am a dinosaur and when I created my DoorDash account, I used my (gasp!) LANDLINE phone number, which obviously doesn't receive text messages. So, I need to change the phone number on my account to my cellphone number instead of my landline number.

WELL, I just spent the last hour attempting to do just this. The website won't let me in because I don't have the 6 digit code that they've sent to my landline. And the only way I can reach my account to change my phone number is to log in to my account. But I can't log into my account because I need to enter the 6 digit code they sent to my landline.

I called the number they listed for help. They spent an hour trying to figure out how to get me into my account so I can change the phone number. I spoke with 2 different people and they could not figure out how to get me access to my account without the 6-digit verification code. They can't change the phone number from their end, and they can't send the code to my email, either. It can only be sent to the phone number on record--which is my landline number.

They have no idea what to do. So, the final answer is--they need to refer this problem to their Engineering Department who is supposed to call me back today.

What a Catch-22! This is a stupid problem, I know. I guess I just need to stop using my landline number completely, for anything. I have just been using my cellphone when I am not at home, but I guess this dinosaur had better get into the 21st century and get rid of my landline once and for all and use only my celllphone.

Thank you very much for letting me vent!

Re: GRRRRR! DoorDash

CrazyDaisy — Wed, 19 Oct 2022 21:51:07 GMT

Can't you just open a new account?

Re: GRRRRR! DoorDash

reiki604 — Wed, 19 Oct 2022 21:51:44 GMT

Don't stress yourself out over this! If you want the app, just create a new account with a different email.

Re: GRRRRR! DoorDash

Liverbird1 — Wed, 19 Oct 2022 21:53:03 GMT

I am like you held off for as long as possible in getting a cell phone .The kids bought me 1 .They think I should always have it with me so when they call I can pick it up .

But not into that yet I forget it all the time and leave it behind .

Slowly I will get there .

I do not like being forced into things but we dont seem to have much choice nowadays

Re: GRRRRR! DoorDash

Kachina624 — Wed, 19 Oct 2022 22:06:57 GMT

@DottieBlue You have my sympathy as I've run into that kind of situation too. If you use a landline for anything you're scr*ewed.

Re: GRRRRR! DoorDash

RainyDayGal — Wed, 19 Oct 2022 22:16:39 GMT

Have them send the code to your home phone. What's the worst that can happen - you don't get a phone call with the code?

Either that, or just open an entirely new account. Or call the restaurant and have them do delivery. They are losing money through DoorDash and the likes.

Re: GRRRRR! DoorDash

gertrudecloset — Wed, 19 Oct 2022 22:24:28 GMT

@DottieBlue wrote:

I just tried to log in to DoorDash's website to place a food order. It said they had to verify that it's really me, so I need to enter a verification code and will text it to the phone number that is on my account.

Well, I am a dinosaur and when I created my DoorDash account, I used my (gasp!) LANDLINE phone number, which obviously doesn't receive text messages. So, I need to change the phone number on my account to my cellphone number instead of my landline number.

WELL, I just spent the last hour attempting to do just this. The website won't let me in because I don't have the 6 digit code that they've sent to my landline. And the only way I can reach my account to change my phone number is to log in to my account. But I can't log into my account because I need to enter the 6 digit code they sent to my landline.

I called the number they listed for help. They spent an hour trying to figure out how to get me into my account so I can change the phone number. I spoke with 2 different people and they could not figure out how to get me access to my account without the 6-digit verification code. They can't change the phone number from their end, and they can't send the code to my email, either. It can only be sent to the phone number on record--which is my landline number.

They have no idea what to do. So, the final answer is--they need to refer this problem to their Engineering Department who is supposed to call me back today.

What a Catch-22! This is a stupid problem, I know. I guess I just need to stop using my landline number completely, for anything. I have just been using my cellphone when I am not at home, but I guess this dinosaur had better get into the 21st century and get rid of my landline once and for all and use only my celllphone.

Thank you very much for letting me vent!

If you want to you can search a thread I started about this happening to me with Amazon. Amazon has done this to me as well as Instacart. I do have texting ability though whenever I log on sometimes they want to "verify" me.

Re: GRRRRR! DoorDash

mspatmac — Wed, 19 Oct 2022 22:29:00 GMT

@Liverbird1 wrote:
I am like you held off for as long as possible in getting a cell phone .The kids bought me 1 .They think I should always have it with me so when they call I can pick it up .
But not into that yet I forget it all the time and leave it behind .
Slowly I will get there .
I do not like being forced into things but we dont seem to have much choice nowadays

@Liverbird1

You have caring kids. Isn't it amazing how protective kids get? Pretty soon you'll be texting.

Re: GRRRRR! DoorDash

chickenbutt — Wed, 19 Oct 2022 22:34:00 GMT

I've not done any of these food delivery services, but other things I do offer a choice of emailing. I do that with most because I just don't give everybody my cell ph#. Usually have to really pay attention to the small print, though, to see what the choices are.

Everybody wants your cell#, then you end up with getting spammed, advertising, solicitations, etc, and I'm just not up for that. I don't begrudge it others.

For me, if a service that I don't want to give my cell# to doesn't offer another choice then I move to somebody else. I think a lot of these now days, however, are pretty much 'apps' so people do it through their cell ph# and I think that it is often assumed that any ph# given is a cell.

Re: GRRRRR! DoorDash

chickenbutt — Wed, 19 Oct 2022 22:37:58 GMT

@RainyDayGal wrote:
Have them send the code to your home phone. What's the worst that can happen - you don't get a phone call with the code?

Either that, or just open an entirely new account. Or call the restaurant and have them do delivery. They are losing money through DoorDash and the likes.

I could be wrong, but I don't think there would be a phone call. It would just text the info and, since it's a landline, you just don't get anything. That's been my experience in this sort of thing, anyway, FWIW.

Re: GRRRRR! DoorDash

PickyPicky3 — Wed, 19 Oct 2022 22:48:41 GMT

I've had a free Google Voice number for over 15 years. It links to all the phones you own, so I always put that number in accounts. It also gives you an extra layer of privacy.

I've always wondered why Google offers this. What are they learning about ME?

Re: GRRRRR! DoorDash

Cakers3 — Wed, 19 Oct 2022 23:02:21 GMT

@DottieBlue Will they call you back on your landline or your cell phone?

It does seems like a real tech issue-they should have been able to provide an area to update your info without the hassle.

Re: GRRRRR! DoorDash

DottieBlue — Wed, 19 Oct 2022 23:10:12 GMT

@Cakers3 wrote:
@DottieBlue Will they call you back on your landline or your cell phone?

It does seems like a real tech issue-they should have been able to provide an area to update your info without the hassle.

If they ever do call me back, it will be on my landline because that is currently the only number they have for me.

Yes, it seems so silly that they didn't consider that people might actually still use landlines instead of cellphones. The software writers must be in their 20's and not realize that landlines are still around--at least for some of us!

Re: GRRRRR! DoorDash

DottieBlue — Wed, 19 Oct 2022 23:16:51 GMT

@RainyDayGal wrote:
Have them send the code to your home phone. What's the worst that can happen - you don't get a phone call with the code?

Either that, or just open an entirely new account. Or call the restaurant and have them do delivery. They are losing money through DoorDash and the likes.

They are sending it to my home phone via text. That is the problem--my home phone is a landline that is unable to receive texts. And I must input this code (that I can't receive on my landline) in order to log into my account to place an order and update account info.

Re: GRRRRR! DoorDash

BlueFinch — Wed, 19 Oct 2022 23:29:06 GMT

I was reading that they aren't providing landlines for residential use anymore in my area. They're tired of dealing with them and have raised the price significantly for us with basic plan landlines. Probably hoping we'll cancel.

I've had issues with people thinking my landline is my cell phone, too, trying to text, even though on paperwork I always list both cell and land. It can still be a problem.

Seems no one is expected to have a landline anymore. I need to ditch mine, but it's tied into my security system and I hate to have to change out the system. I've been told my older security system is much better than the newer versions. That figures.

Re: GRRRRR! DoorDash

DottieBlue — Wed, 19 Oct 2022 23:48:24 GMT

@BlueFinch

That's very interesting about no longer supplying residential landlines. But I suppose it was bound to happen sooner or later.

Re: GRRRRR! DoorDash

kitcat51 — Thu, 20 Oct 2022 00:20:59 GMT

Here's my DoorDash experience...someone set an account up in my name using my email address, had an order for $125.00 delivered to a New York address & the receipt paid with a credit card, a picture of where the food was left & the name of the delivery person was emailed to me. I called DoorDash immediately, got put on hold to speak to their fraud department & was assured the account would be deleted...it's still active. I had to place a freeze at all 3 credit bureaus & buy a plan to monitor for fraud...ugh. The credit card they used was not in my name so I don't understand how or why they used my name & email....I'm still worried about it & waiting for another fraud to pop up.

Re: GRRRRR! DoorDash

BlueFinch — Thu, 20 Oct 2022 00:12:53 GMT

@DottieBlue wrote:

@BlueFinch
That's very interesting about no longer supplying residential landlines. But I suppose it was bound to happen sooner or later.

@DottieBlue Yeah, I'm not surprised. I had an exterior wiring issue that took my landline out for a couple of weeks. This also placed my security system on 'problem' mode. It was heck to schedule someone for repairs.

I mentioned to the repair man that I had even had a couple of incidents of my phone turning into a party line, with a lady on my line, chatting away. I had joined the conversation to let her know it was happening and I wasn't eavesdropping. She was aghast and said she'd call for repairs.

His comment was that the wiring is getting old throughout the systems, stating that this dated system will cause problems like my party line and crashed phone. If repairs are exterior the cost is on them. I'm sure they'd like to ditch such repairs.

Re: GRRRRR! DoorDash

BlueFinch — Thu, 20 Oct 2022 00:35:22 GMT

@kitcat51 That DoorDash experience is a nightmare. Since you have so much information about the delivery, you'd think that some authorities could look into it for you.

Why haven't they deleted that account? I'd be livid.

It's scary crazy that they'd use your name and e-mail to order food! They had to know you'd get an e-mail with details.

Maybe some kid in a basement who got hold of your name and e-addy somehow, just played with opening an account that couldn't be tied to him/her. Who knows why. Wonder who the credit card actually belonged to. Stollen?

Re: GRRRRR! DoorDash

chrystaltree — Thu, 20 Oct 2022 00:35:56 GMT

I'm sure they don't know how to handle this....lol. I think you should ask customer service if they can delete your account so that you can set up a new account with your cell phone number.