topic Re: First time this ever happened on instacart in Community Chat

First time this ever happened on instacart

songbird — Fri, 16 Sep 2022 18:54:02 GMT

I've been with them since the pandemic in 2020. I decided to stay with them and have never had a problem until today. I was told on my app that my food was delivered. Except I didn't see it anywhere. So I hunted up and down my street till I finally saw it. 6 doors down from me. It was still on the porch. I don't think they were home as the shopper usually rings the doorbell. I had to carry each bag back individually, as they were heavy. I don't mean to be negative toward them, because they usually aren't a problem. I think the shopper was new and got confused, even though he had my address.

Re: First time this ever happened on instacart

Mz iMac — Fri, 16 Sep 2022 19:06:44 GMT

"It was still on the porch. I don't think they were home as the shopper usually rings the doorbell. I had to carry each bag back individually, as they were heavy. "

@songbird Hope I don't see you on the news in a video via someone's door cam in an episode about porch thieves.

Re: First time this ever happened on instacart

Mersha — Fri, 16 Sep 2022 19:09:12 GMT

@songbird That should not have happened and is careless of the driver.

Call Instacart to report the issue. Make sure they know that you were totally inconvenienced.

Hopefully, they will issue a credit to the order or a percentage off this or the next.

Re: First time this ever happened on instacart

millieshops — Fri, 16 Sep 2022 19:31:59 GMT

@Mersha Instacart is no differernt from any other delivery company. I've had misdeliveries from UPS, from FedEx, from Walmart and from Amazon.

Some were my orders going to a wrong address and nearly as many were the orders I received when they should have been left elsewhere in the neighborhood.

Re: First time this ever happened on instacart

Zhills — Fri, 16 Sep 2022 19:43:46 GMT

@songbird wrote:
I've been with them since the pandemic in 2020. I decided to stay with them and have never had a problem until today. I was told on my app that my food was delivered. Except I didn't see it anywhere. So I hunted up and down my street till I finally saw it. 6 doors down from me. It was still on the porch. I don't think they were home as the shopper usually rings the doorbell. I had to carry each bag back individually, as they were heavy. I don't mean to be negative toward them, because they usually aren't a problem. I think the shopper was new and got confused, even though he had my address.

I've used Shipt for 6 years and I had that happen once! New driver, who knows why? Mine did not show up in my neighborhood.

Shipt refunded my money Plus a credit!

Re: First time this ever happened on instacart

chrystaltree — Fri, 16 Sep 2022 21:08:41 GMT

You have a right to be negative about this experience and that shopper. I sincerely hope you lodged a complaint.

Re: First time this ever happened on instacart

AngelPuppy1 — Sat, 17 Sep 2022 10:13:53 GMT

Sorry this happened to you and that you had to go on the hunt for your order! Some people are not physically able to do this and even though mistakes do happen, it's not your responsibility to have to go on a hunting expedition to track your food order down throughout the neighborhood! You pay good money to have your food delivered to YOUR door!!!!. As you can tell, I am not in a very good mood with this company since I recently had a not very nice e-mail from them telling me, in essence, that I complain too much (their mistakes -- not mine) and that I am being watched! However --- you definitely have a right to let them know about their mistake!!!

Re: First time this ever happened on instacart

SouthernBee — Sat, 17 Sep 2022 10:25:38 GMT

@songbird wrote:
I've been with them since the pandemic in 2020. I decided to stay with them and have never had a problem until today. I was told on my app that my food was delivered. Except I didn't see it anywhere. So I hunted up and down my street till I finally saw it. 6 doors down from me. It was still on the porch. I don't think they were home as the shopper usually rings the doorbell. I had to carry each bag back individually, as they were heavy. I don't mean to be negative toward them, because they usually aren't a problem. I think the shopper was new and got confused, even though he had my address.

@songbird : I use WalMart and they always take a photo of the delivery- normally put in a chair by my front door. I had one small delivery that went to another address. I immediately notified them that it wasn't my address. Within 15 minutes delivery made to my address.

You put yourself in a very dangerous situation looking for your packages and getting them. Notify them and you deserve a credit for your next order.

Re: First time this ever happened on instacart

Mmsfoxxie — Sat, 17 Sep 2022 13:25:22 GMT

I've never used a food delivery service. I was gonna try the Amazon one but found out they aren't in my area yet. @songbird, that was a dangerous thing you did in the climate we have of package theft.

Physically getting my packages from a porch to my car would have been a problem physically for me. Could have done it but my poor senior back would have been screaming. Glad you were able to do it.

At some point I am going to have to have food delivered, though, even though I'm picky.

Re: First time this ever happened on instacart

wagirl — Sat, 17 Sep 2022 13:29:34 GMT

I use instacart and AMZ fresh---instacart has gotten alot better in the many years I've used them but AMZ fresh has done not so good----last time they put my 3 bags of groceries in the parcel room of my apartment complex--in a refrigerated one--- but that has NEVER happended before and I was FURIOUS!!! Thank heavens it was only 3 rather light weight bags but come on------I live on the 2nd floor and have issues with both arms--I did called AMZ fresh to complain----I HOPE that doesn't happen again!!!

Re: First time this ever happened on instacart

songbird — Sun, 18 Sep 2022 11:25:07 GMT

I'm not s a senior. It didn't take that long to realize that my food wasn't there. I got sidetracked and didn't check my app to see if it arrived. I usually meet them in front of the house when the shopper arrives. I did call instacart and they were concerned. They know who my shopper was and will probably tell him. (which makes me feel guilty by the way, even though it was'nt my fault.) They gave me a $10.00 discount) My husband doesn't know. He probably would have told me not to look for it and called instacart. But that's the way I am. I'll still use them. 1st time since 2020 when I started with them. Instacart is very good. I'm perfectly happy with them. I started out with Amazon Fresh (way before the pendemic) and they were good. But had to quit when everyone joined when the pandemic hit. I couldn't get a time slot to deliver. Then i turned to instacart.

Re: First time this ever happened on instacart

songbird — Sun, 18 Sep 2022 11:33:18 GMT

@Zhills wrote:

@songbird wrote:
I've been with them since the pandemic in 2020. I decided to stay with them and have never had a problem until today. I was told on my app that my food was delivered. Except I didn't see it anywhere. So I hunted up and down my street till I finally saw it. 6 doors down from me. It was still on the porch. I don't think they were home as the shopper usually rings the doorbell. I had to carry each bag back individually, as they were heavy. I don't mean to be negative toward them, because they usually aren't a problem. I think the shopper was new and got confused, even though he had my address.
I've used Shipt for 6 years and I had that happen once! New driver, who knows why? Mine did not show up in my neighborhood.

Shipt refunded my money Plus a credit!

I was tempted to try Shipt, but they only had one good supermarket in my area. And they didn't have Wegmans' which the main reason I went with Instacart. There are couple of smaller ones, but Instacart and shipt are the big ones around my way.

Re: First time this ever happened on instacart

Spurt — Sun, 18 Sep 2022 16:05:11 GMT

@songbird wrote:
I've been with them since the pandemic in 2020. I decided to stay with them and have never had a problem until today. I was told on my app that my food was delivered. Except I didn't see it anywhere. So I hunted up and down my street till I finally saw it. 6 doors down from me. It was still on the porch. I don't think they were home as the shopper usually rings the doorbell. I had to carry each bag back individually, as they were heavy. I don't mean to be negative toward them, because they usually aren't a problem. I think the shopper was new and got confused, even though he had my address.

@songbird

Ive been very pleased with Instacart, and have been a member since 2018. My friends use the grocery store delivery and have had nothing but problems....

When Instacart first started I had that issue one time .

The shopper/deliverer takes BOTH a photo and also knocks on the door......What alerted me that something was wrong was when Instacart sent the photo to confirm delivery I said to myself, where's my wreath on the door, it wasnt in the photo of the front door with the grocery bags, I thought did someone steal my wreath, I opened my door my wreath was still there, and I was very puzzled---no groceries. Thankfully when the guy knocked on the door to confirm delivery luckily the neighbor was home and said they hadnt ordered any groceries, and told him he had the wrong condo unit (my neighbor told me this later) ....Then apparently the guy re-checked the address and discovered what the correct unit number was in the Condo complex and I got my order...SMH!!!

So now when the shopper starts shopping I always chat with them, thank them for shopping for me and also make a polite request for them to double check the address and my order to assure accurate delivery! And all the shoppers tell me---okay, will do, no problem! They want that 5 star rating, which is what the shoppers have told me--they get a bonus......And I think over time,Instacart has weeded out the bad shoppers/deliverers in my area...

Re: First time this ever happened on instacart

songbird — Sun, 18 Sep 2022 17:35:14 GMT

@Spurt My shopper did take the photo. But you can see clearly it was the wrong address. That's why I saw it so quickly. I always make sure I'm in front of my house when they say it's arriving. This last time I didn't though. We were having remodeling done, and I started talking to one of the workers and I forgot. We have one minor problem but not Instacart's fault. We have an error on the GPS in my street. They won't fix it. If you come in to my street from another, you make a left instead of a right. The GPS always says make a right. Then they have to turn around.....Although people have contacted GPS, it still has the error. That's one reason I stay in front of my house when the shopper hits my street.

Re: First time this ever happened on instacart

Spurt — Sun, 18 Sep 2022 18:08:35 GMT

@songbird wrote:
@Spurt My shopper did take the photo. But you can see clearly it was the wrong address. That's why I saw it so quickly. I always make sure I'm in front of my house when they say it's arriving. This last time I didn't though. We were having remodeling done, and I started talking to one of the workers and I forgot. We have one minor problem but not Instacart's fault. We have an error on the GPS in my street. They won't fix it. If you come in to my street from another, you make a left instead of a right. The GPS always says make a right. Then they have to turn around.....Although people have contacted GPS, it still has the error. That's one reason I stay in front of my house when the shopper hits my street.

@songbird

JMHO, but instead of standing outside, Id chat with my shopper/driver that GPS is wrong make a left instead of a right, and also add that to your delivery instructions. One of my shoppers said my instructions was very helpful in finding my unit....

Re: First time this ever happened on instacart

songbird — Mon, 19 Sep 2022 00:08:01 GMT

@Spurt wrote:
@songbird wrote:
@Spurt My shopper did take the photo. But you can see clearly it was the wrong address. That's why I saw it so quickly. I always make sure I'm in front of my house when they say it's arriving. This last time I didn't though. We were having remodeling done, and I started talking to one of the workers and I forgot. We have one minor problem but not Instacart's fault. We have an error on the GPS in my street. They won't fix it. If you come in to my street from another, you make a left instead of a right. The GPS always says make a right. Then they have to turn around.....Although people have contacted GPS, it still has the error. That's one reason I stay in front of my house when the shopper hits my street.
@songbird

JMHO, but instead of standing outside, Id chat with my shopper/driver that GPS is wrong make a left instead of a right, and also add that to your delivery instructions. One of my shoppers said my instructions was very helpful in finding my unit....

I do. It's been on my instrution to the shopper from the very beginning. Some pay attention and read it, others don't

Re: First time this ever happened on instacart

shoekitty — Mon, 19 Sep 2022 00:16:48 GMT

I use Instacart since 2020 and still use 2 times a week. Especially Costco since Costco is far and a chore to park, and far to walk. I had Instacart only once leave food at my neighbors. I was lucky as my husband was home and retrieved the items. I did call Instacart. If you are a senior, or 60 years or older they have a special number you call and they answer quick. I told them and she noted on my chart and delivery instructions to look at house number. I had one other problem once and a quick call my refund was resolved in a few minutes and all is well. I have had the best shoppers. I over tip so they grab my order quick, and for me it is fast. They do such a good job of quality items,. I am picky and have instructions on each item. I figure they deserve good tip for just reading all the notes I leave. Lol

Re: First time this ever happened on instacart

Spurt — Mon, 19 Sep 2022 21:49:54 GMT

@songbird wrote:
@Spurt wrote:
@songbird wrote:
@Spurt My shopper did take the photo. But you can see clearly it was the wrong address. That's why I saw it so quickly. I always make sure I'm in front of my house when they say it's arriving. This last time I didn't though. We were having remodeling done, and I started talking to one of the workers and I forgot. We have one minor problem but not Instacart's fault. We have an error on the GPS in my street. They won't fix it. If you come in to my street from another, you make a left instead of a right. The GPS always says make a right. Then they have to turn around.....Although people have contacted GPS, it still has the error. That's one reason I stay in front of my house when the shopper hits my street.
@songbird

JMHO, but instead of standing outside, Id chat with my shopper/driver that GPS is wrong make a left instead of a right, and also add that to your delivery instructions. One of my shoppers said my instructions was very helpful in finding my unit....
I do. It's been on my instrution to the shopper from the very beginning. Some pay attention and read it, others don't

@songbird

Thats why i greet my shoppers in chat and specify special instructions in both chat and give special instructions for deliveries in that section as well...2 places to make sure they see it.

Re: First time this ever happened on instacart

Spurt — Mon, 19 Sep 2022 21:44:39 GMT

@shoekitty wrote:
I use Instacart since 2020 and still use 2 times a week. Especially Costco since Costco is far and a chore to park, and far to walk. I had Instacart only once leave food at my neighbors. I was lucky as my husband was home and retrieved the items. I did call Instacart. If you are a senior, or 60 years or older they have a special number you call and they answer quick. I told them and she noted on my chart and delivery instructions to look at house number. I had one other problem once and a quick call my refund was resolved in a few minutes and all is well. I have had the best shoppers. I over tip so they grab my order quick, and for me it is fast. They do such a good job of quality items,. I am picky and have instructions on each item. I figure they deserve good tip for just reading all the notes I leave. Lol

@shoekitty

With my generous tip and they want that good review they follow all my special instructions

Re: First time this ever happened on instacart

catwoman48 — Sat, 24 Sep 2022 23:42:41 GMT

I’m with you, @shoekitty. I am a senior, still working, mobility issues and stairs to my condo. InstaCart has been a lifesaver. I was unhappy when the shopper failed to deliver my LIMES (4 of them, guess they went somewhere else) today, but I have never had my groceries delivered to the wrong address, or received someone else’s.

I did have another grocery vendor make a delivery a couple of months ago and leave an extra bag that wasn’t mine. I felt so bad, but be warned that (presumably all) vendors don’t make a correction, a pickup or another delivery. I was told to keep the groceries. Unfortunately, it contained 90% items I would never eat. Four cans of black-eyes peas? Hate them almost as much as lima beans. I left the bag by the carport (I live in a big condo complex) with a sign explaining the bag had been erroneously delivered to me, the food was fresh and untouched, and to please take it. The bag was gone next time I looked.