topic Re: Customer Callers in Community Chat

Customer Callers

justashopper — Sun, 14 Aug 2022 03:20:39 GMT

Is it me or do the customer calls always seem so awkward??? I hate when they take calls. LOL Especially the "I love you" , "Love you, too" exchange. It makes me cringe.

Re: Customer Callers

KKJ — Sun, 14 Aug 2022 03:35:57 GMT

No, it's not just you as I too have always found the calls cringe-worthy. I often change the channel when they take the testimonial calls!

Re: Customer Callers

bonnielu — Sun, 14 Aug 2022 03:42:20 GMT

I guess I don't watch often enough. I remember customer calls from long ago but not recently.

Re: Customer Callers

rms1954 — Sun, 14 Aug 2022 03:47:21 GMT

It does not go well because first of all with Skype it's delayed and that right there makes it a horrible situation and if that's not enough, many of the vendors seem uncomfortable and unable to handle the whole situation and when put on the spot can't answer questions from the caller because they don't know their own product, that makes the entire thing bad. Not so much listening to the caller, but the rest of it is just awful.

Re: Customer Callers

skatting44 — Sun, 14 Aug 2022 06:40:11 GMT

Customer call in line, basically nonexistant anymore. I do remember the on air calls were more frequent abt 20 yrs ago . Sometimes the customers would make suggestions abt a product , such as offer aditional colors or make design/function suggestions .

I don't watch every day all day long so maybe they took customer calls that I was not aware of .

The last customer call that I heard most recently was when JT was hosting and the caller only talked abt how much she loved JT.

Re: Customer Callers

Love my grandkids — Sun, 14 Aug 2022 09:13:06 GMT

D&C has taken to answering calls. I hit the mute button. Not one bit interested in that gabble.

Re: Customer Callers

Miss Pepsi — Sun, 14 Aug 2022 11:36:45 GMT

I too hate those calls. It is a time filler to be sure but last night with Valerie they took several calls and quite frankly when Val is on, I want to see Val and her products and not hear from the customers explain to her how much they have of her stuff. I have always disliked the calls and generally just change the channel when they come on.

Re: Customer Callers

justashopper — Sun, 14 Aug 2022 11:53:52 GMT

@KKJ

Me too! Bawahhaaa

Re: Customer Callers

justashopper — Sun, 14 Aug 2022 11:55:00 GMT

@rms1954 So true. the delay, not knowing they are on the line. then the weird three way with the host, the vendor, the caller. If I were a host, I would never take calls. LOL

Re: Customer Callers

justashopper — Sun, 14 Aug 2022 11:56:59 GMT

@Love my grandkids

Me, too! And Gary is one of the better phone call takers. He seems so nice and generally has his stuff together. He would a good guy to have as a neighbor. He'd watch your house while you were away, get the mail. LOL

Re: Customer Callers

justashopper — Sun, 14 Aug 2022 11:58:41 GMT

@Miss Pepsi

Valerie is definitely a vendor I like to hear what she has to say. She gives good idea on how to use her pieces together or to break them up etc. She is basically Martha Stewart with out the felonies. LOL.

Re: Customer Callers

Caaareful Shopper — Sun, 14 Aug 2022 12:04:40 GMT

@skatting44 wrote:
Customer call in line, basically nonexistant anymore. I do remember the on air calls were more frequent abt 20 yrs ago . Sometimes the customers would make suggestions abt a product , such as offer aditional colors or make design/function suggestions .
I don't watch every day all day long so maybe they took customer calls that I was not aware of .
The last customer call that I heard most recently was when JT was hosting and the caller only talked abt how much she loved JT.

@skatting44 Rachel and Valerie took 3 customer calls in todays TSV hour alone.

Re: Customer Callers

kaydee50 — Sun, 14 Aug 2022 12:10:10 GMT

Customer calls are an instant channel changer for me!

Re: Customer Callers

wagirl — Sun, 14 Aug 2022 12:42:36 GMT

I hate them!!! Not necessary and a waste of time, IMO.

Re: Customer Callers

San Antonio Gal — Sun, 14 Aug 2022 16:04:20 GMT

Instant mute.

Re: Customer Callers

chrystaltree — Sun, 14 Aug 2022 18:35:16 GMT

Awkward, pointless, embarrassing for the groveling caller. Embarrassing for the hosts when the caller can't really speak. I mute the TV. I don't know why QVC has those calla.

Re: Customer Callers

Effie54 — Sun, 14 Aug 2022 19:12:03 GMT

I hardly ever hear customer callers anymore. They used to do that all the time 20 years ago. They even had a cash wheel for spendable cash that random callers would get to play. And, of course, HSN had "Tootie" the horn.

Re: Customer Callers

Kachina624 — Sun, 14 Aug 2022 22:21:52 GMT

The hosts don't seem to take as many calls as they used to. They're so busy gabbing about their kids, vacations and bragging about possessions, they don't have much time, a hidden blessing.

Re: Customer Callers

GenXmuse — Mon, 15 Aug 2022 00:17:41 GMT

I find them customer calls the best part of the show when they do them. They get the biggest kick out of talking to the hosts and may be the highlight of their day or week or even month

Re: Customer Callers

ValuSkr — Mon, 15 Aug 2022 02:26:21 GMT

In a perverse way. I kind of enjoy the calls too. You know - live TV, anything can happen, how does the host handle the awkwardness, etc. It's either gold or fool's gold. More often the latter, but that's okay.