topic Re: Amazon Ordering Question in Community Chat

Amazon Ordering Question

Biftu — Sun, 07 Aug 2022 12:12:35 GMT

I have only ordered from Amazon once before so obviously I'm not a Prime member. I ordered three different gifts items. One item was delivered in a few days, one has been delayed by four/five days, and one was cancelled because the email said it could not be fulfilled yet the item was available when purchased. People are always touting the fast delivery. This has not been my experience. Just wondering if what I experienced happens often.

Re: Amazon Ordering Question

gardenman — Sun, 07 Aug 2022 12:29:40 GMT

There's Amazon themselves and then there are vendors who sell through Amazon. By and large, deliveries from Amazon themself come very quickly. Often the next day. Some things from vendors using Amazon take longer.

Re: Amazon Ordering Question

Franklinbell — Sun, 07 Aug 2022 12:30:12 GMT

Sorry you had problems. I order from the frequently and haven't had many shipping problems. Also, when I had a problem it was fixed quickly. A few weeks ago I ordered something Saturday morning and it was here that afternoon! The item was probably stocked in the local wArhouse.

Re: Amazon Ordering Question

gidgetgh — Sun, 07 Aug 2022 12:33:48 GMT

@Biftu - when you are on the item page and decide to order it you need to look over on the right hand side and see where it says sold by and ships from. Those are 2 different line items.

If it says ships from someone other than Amazon, then it's coming from a different company.

I order from Amazon all the time, like really frequently and can count maybe 2 issues in 20 years for me.

'Can you take a look at your orders and see who is selling and who is shipping?

Re: Amazon Ordering Question

drizzellla — Sun, 07 Aug 2022 13:20:02 GMT

My last experience with Amazon was not what I expected.

I was looking for Paul Newman's Olive Oil and Vinegar salad dressing. It was discontinued so I wanted to try and find it before it disappeared.

I found it in a market in San Francisco. So I ordered 6 bottles at an unreasonable price. But I figured it was worth it.

Waited and waited for delivery. Finally about 2 weeks later, I got a box from Walmart. It contained 6 bottles of Classic Oil and Vinegar. It was not what I ordered. I could walk into any grocery and get Classic Oil and Vinegar at a reasonable price.

Lesson learned.

Re: Amazon Ordering Question

LindaSal — Sun, 07 Aug 2022 13:53:56 GMT

We order regularly from Amazon and we are Prime members. As others said different items will take different amounts of time to be delivered. Generally your delivery dates will be on your order confirmation so you will have an idea. I've never really had issues with my Prime orders and for us it really has worked out well and is quite worth it. Sure beats ordering on this website!

Re: Amazon Ordering Question

Love my grandkids — Sun, 07 Aug 2022 14:16:56 GMT

@Biftu I'm not a Prime member but I've shopped Amazon for years.

I usually only buy items that say shipped by Amazon. Now and then I've gotten things not shipped by A but I carefully read all the REVIEWS before I decide whether to order or not. So far everything has been fine for the last 12 years.

Re: Amazon Ordering Question

chrystaltree — Sun, 07 Aug 2022 14:21:54 GMT

First, millions of people are Prime members and they never bought or intend to buy anything from Amazon. The real value of having Prime is in the TV shows, movies, music, books, photo storage, gaming, grocery delivery and probably some other features. It's likely you don't understand how to shop with Amazon. Amazon is a platform not a retailer. While Amazon does sell millions of products itself, they also have millions of third party sellers. Some third party sellers are not in this country so delivery can take a while. Also there are still supply chain issues. I avoid third party sellers and I always use my Prime membership to avoid situations like you encountered. YouTube has tutorials on how to shop on Amazon.

Re: Amazon Ordering Question

Biftu — Sun, 07 Aug 2022 16:01:32 GMT

@gidgetgh wrote:
@Biftu - when you are on the item page and decide to order it you need to look over on the right hand side and see where it says sold by and ships from. Those are 2 different line items.

If it says ships from someone other than Amazon, then it's coming from a different company.

I order from Amazon all the time, like really frequently and can count maybe 2 issues in 20 years for me.

'Can you take a look at your orders and see who is selling and who is shipping?

@gidgetgh Unfortunately none of these items were available to be shipped from Amazon. It's ok, I'm not in a rush to get these items. Disappointed in the one that was unable to ship, On that one my order should not have been processed. I got the notification a few days after it was placed.

Re: Amazon Ordering Question

Biftu — Sun, 07 Aug 2022 16:11:47 GMT

@LindaSal wrote:
We order regularly from Amazon and we are Prime members. As others said different items will take different amounts of time to be delivered. Generally your delivery dates will be on your order confirmation so you will have an idea. I've never really had issues with my Prime orders and for us it really has worked out well and is quite worth it. Sure beats ordering on this website!

@LindaSal The delivery dates were on my confirmation, but I received an email a few days later that one was delayed and the other would not ship. It's ok, just curious if this is a common occurrence. Not a fan of Amazon practices, especially towards employees, so I would only order from them if I couldn't find an item elsewhwere. Also, I'm not interested in paying so much to shop on their site, and not at all interested in their other "perks."

Re: Amazon Ordering Question

Biftu — Sun, 07 Aug 2022 16:22:48 GMT

@chrystaltree wrote:
First, millions of people are Prime members and they never bought or intend to buy anything from Amazon. The real value of having Prime is in the TV shows, movies, music, books, photo storage, gaming, grocery delivery and probably some other features. It's likely you don't understand how to shop with Amazon. Amazon is a platform not a retailer. While Amazon does sell millions of products itself, they also have millions of third party sellers. Some third party sellers are not in this country so delivery can take a while. Also there are still supply chain issues. I avoid third party sellers and I always use my Prime membership to avoid situations like you encountered. YouTube has tutorials on how to shop on Amazon.

@chrystaltree Not a problem at all for me understanding how to shop with Amazon. While I understood that what I ordered was from third party retailers, these items were not available to be shiipped directly from Amazon. These retailers were in this country. I'm not in the least bit interested in their "perks" and especially not interested in paying to shop on their site. I know millions find Amazon useful, but not for me unless I can't find something elsewhere.

Re: Amazon Ordering Question

Spurt — Sun, 07 Aug 2022 18:27:51 GMT

@Biftu

Amazon has been a mixed bag for me as a Prime Member.....

Ive had a couple of Amazon orders literally THROWN at my front door (there are 5 small steps to my condo which I guess the delivery person didnt want to deal with so they throught throwing my orders against the door solved their problem)---It caused my light bulbs to be broken in one order, and a vase to be broken in another order. And to add insult to injury the Rep wanted me to wait a week and a half for a replacement---NO WAY---the website said the items were in stock!!!

And problems withe delivey dates, these products were Amazon directly and NOT from a 3rd party seller, supposed to be PRIME DELIVERY and they werent, pony express would have been faster...They got sent USPS!

They dont deliver to my front door as I specified in UPS instructions and also specified speical delivery instructions on UPS Prime Membership. However, instead; they leave some deliveries with my Condo Mail Room. So I called and spoke with a Supervisor and he was rude and argued that the Condo Mail Room had the same street address, and I argued with him that the mailing label shows that SAME street address, BUT it also shows my UNIT NUMBER, while the Condo Mail Room DOES NOT HAVE A UNIT NUMBER---He said I had point there....SMH! .....And I told him these were AMAZON products and the website said PRIME DELIVERY and I pay $14.99 a month for Prime and if I wanted Mail Room deliveries I'd go for the regular USPS deliveries with another retailer at no extra charge ....but I needed these products quickly so thats why I selected an Amazon item and PRIME delivery item!!!

Now I did order an Amazon item that weighed 15 lbs and the delivery was PERFECT, I even sent a compliment to for the delivery person since I realized this was a heavy item that they delivered CORRECTLY to my front door!

I also got an EMPTY package for an Amazon order!

In other words GOOD LUCK when you order from Amazon! Either their employees dont care, or Amazon is so overwhelmed with deliveries these days and they dont have enough employees to service customer demand! If they can't deliver, then dont offer it!

Re: Amazon Ordering Question

Spurt — Sun, 07 Aug 2022 18:08:25 GMT

@Biftu wrote:
@chrystaltree wrote:
First, millions of people are Prime members and they never bought or intend to buy anything from Amazon. The real value of having Prime is in the TV shows, movies, music, books, photo storage, gaming, grocery delivery and probably some other features. It's likely you don't understand how to shop with Amazon. Amazon is a platform not a retailer. While Amazon does sell millions of products itself, they also have millions of third party sellers. Some third party sellers are not in this country so delivery can take a while. Also there are still supply chain issues. I avoid third party sellers and I always use my Prime membership to avoid situations like you encountered. YouTube has tutorials on how to shop on Amazon.
@chrystaltree Not a problem at all for me understanding how to shop with Amazon. While I understood that what I ordered was from third party retailers, these items were not available to be shiipped directly from Amazon. These retailers were in this country. I'm not in the least bit interested in their "perks" and especially not interested in paying to shop on their site. I know millions find Amazon useful, but not for me unless I can't find something elsewhere.

@Biftu

With Amazon Prime Membership I was only interested in their DELIVERY service, I never used their Prime Video or any other "perks". Perhaps they should offer different levels of membership....because I think "delivery only" customers are subsidizing those that watch the videos and programming and use other perks......Now as an NFL fan Im stuck with Amazon Membership because Amazon Prime has taken over Thursday Night NFL games.....🙄

Re: Amazon Ordering Question

Kachina624 — Sun, 07 Aug 2022 18:10:56 GMT

I never get orders the next day, although we now have an Amazon fulfillment center. I generally place 2-3 orders a week and have only ever had one cancelled. My orders usually arrive in 3 days but some take longer.

Re: Amazon Ordering Question

Kachina624 — Sun, 07 Aug 2022 18:13:04 GMT

@drizzellla wrote:
My last experience with Amazon was not what I expected.

I was looking for Paul Newman's Olive Oil and Vinegar salad dressing. It was discontinued so I wanted to try and find it before it disappeared.

I found it in a market in San Francisco. So I ordered 6 bottles at an unreasonable price. But I figured it was worth it.

Waited and waited for delivery. Finally about 2 weeks later, I got a box from Walmart. It contained 6 bottles of Classic Oil and Vinegar. It was not what I ordered. I could walk into any grocery and get Classic Oil and Vinegar at a reasonable price.

Lesson learned.

@drizzellla I hope you returned it.

Re: Amazon Ordering Question

Biftu — Sun, 07 Aug 2022 18:38:21 GMT

@Spurt wrote:
@Biftu
Amazon has been a mixed bag for me as a Prime Member.....

Ive had a couple of Amazon orders literally THROWN at my front door (there are 5 small steps to my condo which I guess the delivery person didnt want to deal with so they throught throwing my orders against the door solved their problem)---It caused my light bulbs to be broken in one order, and a vase to be broken in another order. And to add insult to injury the Rep wanted me to wait a week and a half for a replacement---NO WAY---the website said the items were in stock!!!

And problems withe delivey dates, these products were Amazon directly and NOT from a 3rd party seller, supposed to be PRIME DELIVERY and they werent, pony express would have been faster...They got sent USPS!

They dont deliver to my front door as I specified in UPS instructions and also specified speical delivery instructions on UPS Prime Membership. However, instead; they leave some deliveries with my Condo Mail Room. So I called and spoke with a Supervisor and he was rude and argued that the Condo Mail Room had the same street address, and I argued with him that the mailing label shows that SAME street address, BUT it also shows my UNIT NUMBER, while the Condo Mail Room DOES NOT HAVE A UNIT NUMBER---He said I had point there....SMH! .....And I told him these were AMAZON products and the website said PRIME DELIVERY and I pay $14.99 a month for Prime and if I wanted Mail Room deliveries I'd go for the regular USPS deliveries with another retailer at no extra charge ....but I needed these products quickly so thats why I selected an Amazon item and PRIME delivery item!!!

Now I did order an Amazon item that weighed 15 lbs and the delivery was PERFECT, I even sent a compliment to for the delivery person since I realized this was a heavy item that they delivered CORRECTLY to my front door!

I also got an EMPTY package for an Amazon order!

In other words GOOD LUCK when you order from Amazon! Either their employees dont care, or Amazon is so overwhelmed with deliveries these days and they dont have enough employees to service customer demand! If they can't deliver, then dont offer it!

@Spurt Oh my. Guess I have nothing to complaint about after reading this. Hard to motivate employees who are not treated well. Exactly, if they can't deliver they should not take the order. Good luck with your future purchases.

Re: Amazon Ordering Question

hckynutjohn — Sun, 07 Aug 2022 18:42:18 GMT

@Biftu

Not sure what you mean when you say: "Amazon practices, especially towards employees".

Don't know if you ever worked in a big factory, I did for over 3 decades. Mine was a manufacturing factory, and I worked on some pretty tough jobs.

I however spent most of my years on non-assembly line jobs. Those that worked on a "many steps assembly line"? Me personally! I don't know, many over many jobs I have seen in my long life, that I would not take before those assembly line jobs.

Don't know if this has anything to do with being Unionized, but I can tell you this. I spent all my 33 years in our Union, and over the years, I did more to protect myself than our Union. That Union even went so far to break their promise to retirees.

When I retired we were promised with the 3 year contract renewals with the company, the retirees would get the same percentage wage increases as those working. Uh Huh!

Retired in 1991, and got 1 raise in 1994. Then my great Union, broke their promise, and voted the raise for us that retired. I am still on a pension of 1994 dollars.

hckynut 🇺🇸

Re: Amazon Ordering Question

Spurt — Sun, 07 Aug 2022 18:43:47 GMT

@Biftu wrote:
@Spurt wrote:
@Biftu
Amazon has been a mixed bag for me as a Prime Member.....

Ive had a couple of Amazon orders literally THROWN at my front door (there are 5 small steps to my condo which I guess the delivery person didnt want to deal with so they throught throwing my orders against the door solved their problem)---It caused my light bulbs to be broken in one order, and a vase to be broken in another order. And to add insult to injury the Rep wanted me to wait a week and a half for a replacement---NO WAY---the website said the items were in stock!!!

And problems withe delivey dates, these products were Amazon directly and NOT from a 3rd party seller, supposed to be PRIME DELIVERY and they werent, pony express would have been faster...They got sent USPS!

They dont deliver to my front door as I specified in UPS instructions and also specified speical delivery instructions on UPS Prime Membership. However, instead; they leave some deliveries with my Condo Mail Room. So I called and spoke with a Supervisor and he was rude and argued that the Condo Mail Room had the same street address, and I argued with him that the mailing label shows that SAME street address, BUT it also shows my UNIT NUMBER, while the Condo Mail Room DOES NOT HAVE A UNIT NUMBER---He said I had point there....SMH! .....And I told him these were AMAZON products and the website said PRIME DELIVERY and I pay $14.99 a month for Prime and if I wanted Mail Room deliveries I'd go for the regular USPS deliveries with another retailer at no extra charge ....but I needed these products quickly so thats why I selected an Amazon item and PRIME delivery item!!!

Now I did order an Amazon item that weighed 15 lbs and the delivery was PERFECT, I even sent a compliment to for the delivery person since I realized this was a heavy item that they delivered CORRECTLY to my front door!

I also got an EMPTY package for an Amazon order!

In other words GOOD LUCK when you order from Amazon! Either their employees dont care, or Amazon is so overwhelmed with deliveries these days and they dont have enough employees to service customer demand! If they can't deliver, then dont offer it!
@Spurt Oh my. Guess I have nothing to complaint about after reading this. Hard to motivate employees who are not treated well. Exactly, if they can't deliver they should not take the order. Good luck with your future purchases.

@Biftu

If Amazon and their vendors are overwhelmed with orders then their website should reflect ACCURATE and REALISTIC customer expectations....

Re: Amazon Ordering Question

Spurt — Sun, 07 Aug 2022 19:16:05 GMT

@hckynutjohn AND ALL---

I think they are talking about some of the conditions that Amazon warehouse workers complained about..This was from an investigative report from Forbes. (I think you have to subscribe to read)

Amazon has a much higher turnover rate than most major companies (150% for warehouse workers)..Warehouses in hot climates had no air conditioning. Some said they were too many payroll errors and they got shortchanged in their paychecks. Some said they were given breaks, but by the time they walked all the way to the one restroom their break was over with no time to get a bit of a rest....An HR Rep said, "With the focus on getting products to customers as quickly as possible, we may have neglected to pay attention to the needs of our own workers."........

Bezos philosophy is that employees lose interest in their jobs at 3 yrs so he would rather replace them with fresh hires....And instead of promoting from within and creating career paths, Bezos chose to hire Management from the outside....

@hckynutjohn

Now I preface this with the fact I work for a company that has extremely high expectations, so I know all about the stress from trying to meet very high and in some cases unrealistic goals. Sometimes there is very little thought thinking about their employee as a person and an employee's well being. My employer has also implemented software to track our every move, and I do mean every move---including restroom time......BUT the salaries are good, and the benefits are outstanding....so it comes with the territory....and there's always the exit door out that any employee can chose ....But I also think that perhaps its too much for today's young generation compared to each of our respective work eras....

P.S. Unions are very weak here in Texas.....they basically do very very little....and only 4.9% of the entire Texas workforce is Unionized

Re: Amazon Ordering Question

Biftu — Sun, 07 Aug 2022 19:05:46 GMT

@hckynutjohn There have been many articles, interviews, and programs on Amazon's treatment of employees and working conditions. I especially remember the piece 60 minutes did on Amazon's working conditions. That is but one reason I'm not a fan.

Sorry to hear the story about your union affiliation. Unions may have their place, but unions need to be comitted to the employees and have a fair and equitable management team at the helm. I worked at a clerical job that was unionized during college. Those dues were steep if I remember correctly.