topic Re: Amazon problem in Community Chat

Amazon problem

goldensrbest — Thu, 04 Aug 2022 10:56:06 GMT

Twice now ,with a order of toilet paper, i have had missing rolls, 3 each time ,package had been opened on one, and took 3, had to be done by person packing the box,yes contacted them.

Re: Amazon problem

judianne — Thu, 04 Aug 2022 11:16:56 GMT

That's weird , people usually don't steal bulky cheap items ! Also weird is that you would get 2 separate orders with exactly 3 missing . I thought the TP shortage was over !

Re: Amazon problem

Reilley — Thu, 04 Aug 2022 11:43:38 GMT

So what did Amazon say or do after you contacted them?

Was Amazon the seller or another vendor who ships under Amazon website? In my experience, I have ordered a package of drinks (12 bottles) and was missing three bottles. I contacted Amazon via email asking for a refund based on those three missing bottles only. They told me to keep the bottles I received and they shipped me a brand new order, all 12 bottles at no cost! I had similar issues, although only a few. Been very fortunate that I was always told not to return item but would be given a full refund as well. Now I try to only order when Amazon is the actual seller.

Re: Amazon problem

goldensrbest — Thu, 04 Aug 2022 11:48:43 GMT

Yes, i think it is strange ,especially twice, one would think people working there would have toilet paper available, they refunded me. IT was amazon.

Re: Amazon problem

Laura14 — Thu, 04 Aug 2022 12:57:39 GMT

I have had that happen with Halloween candy. Someone opened a six pack and took one Hershey bar. It's really obnoxious especialy with a food item.

Glad Amazon did the right thing.

Re: Amazon problem

ID2 — Thu, 04 Aug 2022 14:48:48 GMT

Who buys toilet paper online? Especially if you are being cheated. Go to the store and purchase them on you own. Then you'll be assured you are getting what you paid for.

Re: Amazon problem

Spurt — Thu, 04 Aug 2022 15:23:23 GMT

@goldensrbest @Reilley

I had a weird thing happen to me with Amazon too.....My order was supposed to be Prime Delivery to my front door, the email tracking showed USPS and it wasnt delivered by the date/time indicated...And the USPS email said it was delivered to our Condo Mail Center for packages which are signed for by an office employee and are logged and the resident is notified to pick up the package. But it WASNT delivered to the Condo Mail Center it was stuck in the regular community mailboxes which is located a ways away from the Condo Mail Center ....AND THE PACKAGE WAS EMPTY......

I called Amazon because the whole thing was weird and it was supposed to be delivered by PRIME to my door thats why I pay the membership fee of $14.99 a month. The Amazon Rep said sometimes that happens at the Fulfillment Center....And she said it was a good thing I called because she would forward my feedback because Amazon always wants to know how the subcontracted deliveries worked out because that determines who they subcontract with for the future. ...They sent me a replacement at no cost...

Re: Amazon problem

stevieb — Thu, 04 Aug 2022 15:29:47 GMT

@Spurt wrote:
@goldensrbest @Reilley

I had a weird thing happen to me with Amazon too.....My order was supposed to be Prime Delivery to my front door, the email tracking showed USPS and it wasnt delivered by the date/time indicated...And the USPS email said it was delivered to our Condo Mail Center for packages which are signed for by an office employee and are logged and the resident is notified to pick up the package. But it WASNT delivered to the Condo Mail Center it was stuck in the regular community mailboxes which is located a ways away from the Condo Mail Center ....AND THE PACKAGE WAS EMPTY......

I called Amazon because the whole thing was weird and it was supposed to be delivered by PRIME to my door thats why I pay the membership fee of $14.99 a month. The Amazon Rep said sometimes that happens at the Fulfillment Center....And she said it was a good thing I called because she would forward my feedback because Amazon always wants to know how the subcontracted deliveries worked out because that determines who they subcontract with for the future. ...They sent me a replacement at no cost...

Amazon will almost always do right by you @Spurt, but I can tell you from experience with both Amazon and Target that the feedback they so anxiously seek and claim to appreciate does nothing and goes nowhere. Despite numerous calls, I'm still just as likely to find my Amazon purchases in my building's lobby as I am at my door. Also, despite several calls to Target asking them not to package heavy items with items that can get crushed, they just did it again. When you call, they throw a gift card at you and call it done. The gift card is appreciated, but doesn't really address why you called.

Re: Amazon problem

chrystaltree — Thu, 04 Aug 2022 15:45:39 GMT

Strange. Did you purchase it from Amazon Basics or from a third party seller? Either way, contact Amazon customer service.

Re: Amazon problem

Spurt — Thu, 04 Aug 2022 16:01:47 GMT

@stevieb wrote:
@Spurt wrote:
@goldensrbest @Reilley

I had a weird thing happen to me with Amazon too.....My order was supposed to be Prime Delivery to my front door, the email tracking showed USPS and it wasnt delivered by the date/time indicated...And the USPS email said it was delivered to our Condo Mail Center for packages which are signed for by an office employee and are logged and the resident is notified to pick up the package. But it WASNT delivered to the Condo Mail Center it was stuck in the regular community mailboxes which is located a ways away from the Condo Mail Center ....AND THE PACKAGE WAS EMPTY......

I called Amazon because the whole thing was weird and it was supposed to be delivered by PRIME to my door thats why I pay the membership fee of $14.99 a month. The Amazon Rep said sometimes that happens at the Fulfillment Center....And she said it was a good thing I called because she would forward my feedback because Amazon always wants to know how the subcontracted deliveries worked out because that determines who they subcontract with for the future. ...They sent me a replacement at no cost...
Amazon will almost always do right by you @Spurt, but I can tell you from experience with both Amazon and Target that the feedback they so anxiously seek and claim to appreciate does nothing and goes nowhere. Despite numerous calls, I'm still just as likely to find my Amazon purchases in my building's lobby as I am at my door. Also, despite several calls to Target asking them not to package heavy items with items that can get crushed, they just did it again. When you call, they throw a gift card at you and call it done. The gift card is appreciated, but doesn't really address why you called.

@stevieb

Yep, your probably right. Sadly few companies really care about the customers anymore.....and I think it depends on whether the CS Rep really even cares, so instead of writing a report they send a gift card and consider it one and done without really addressing the problem. Thats why I searched around to find their Corporate HQ number..I called Corporate before and complained to their CFO about the lack of actual Prime Delivery to my actual condo unit instead of the Condo Mail Center or Mail Box, which is what I expect from my $14.99 a month and I also told them about the broken light bulbs and vase on previous Amazon orders....So that time and call mustve generated putting a note in my records, because this time when I called the regular CS Rep stated there was a note in my file specifying "deliver to my front door"....and she said she would mention that notation again ...Now whether she was BSing me I wont know until I encounter another Amazon problem...

I will say one thing about our grocery store chain, HEB, when you go online and submit feedback you actually get a call from Corporate, at least thats where they say they are from and whether its a complaint or compliment and they acknowledge your feedback....But I think the difference there is HEB spent a lot of money, time, and effort to drive away all the major national grocery chains and they want to keep it that way so they try to keep people happy....although Kroger recently is trying to make a comeback of sorts with grocery delivery.....which I found quite interesting....

O/T have you heard anything about Danny Snyder's 11 hour meeting with Qwapital Investigators regarding his involvement with goings on behind the scenes of his team???? Gee I wish he'd be forced to sell the team...but I think mostly all the owners are crooks and pervs 🙄

Re: Amazon problem

Sooner — Thu, 04 Aug 2022 16:02:26 GMT

@ID2 wrote:
Who buys toilet paper online? Especially if you are being cheated. Go to the store and purchase them on you own. Then you'll be assured you are getting what you paid for.

@ID2 People have a perfect right to buy toilet paper online. Many of us do and don't deserve being scolded for it. We deserve to buy what we we need where we want and not be cheated.

Scold the thieves and the system that allows them.

Re: Amazon problem

stevieb — Thu, 04 Aug 2022 16:09:29 GMT

@Spurt Good luck to you with making a difference to your Amazon service. I can only tell you I've placed a lot of calls and still get a mixed bag. It comes down to the local supervisors and workers. Some of them are devoted to doing a good job and some of them are just there to get paid. Same old story. Whenever I see one of the Amazon folks delivering to doors I always thank them for doing it right. My 'instructions' have always been 'delliver to door' and some of them do but some of them just ignore it. I do think delivery services of all kinds have become completely overwhelmed. I suspect many of the workers are trying to do the right thing at the same time they have much ground to cover.

Speaking of groceries, I've been using Amazon Fresh for delivery quite a bit. I do find them reliable but options are limited and I'd also suggest that their defnition of 'fresh' and mine don't always agree, which is sort of unnecessary, given they've got huge Whole Foods and Amazon Fresh stores very close by...

As for the Skins (because I refuse to accept 'Commanders'), as you know I don't follow them and so unfortunately I can't offer you any inside gossip about that miscreant, but do share your opinion that it's really a shame the NFL hasn't forced a sale. Unfortuntaely, I do also agree, I suspect most owners aren't exactly upright guys...

Re: Amazon problem

stevieb — Thu, 04 Aug 2022 16:11:57 GMT

@Sooner wrote:
@ID2 wrote:
Who buys toilet paper online? Especially if you are being cheated. Go to the store and purchase them on you own. Then you'll be assured you are getting what you paid for.
@ID2 People have a perfect right to buy toilet paper online. Many of us do and don't deserve being scolded for it. We deserve to buy what we we need where we want and not be cheated.

Scold the thieves and the system that allows them.

@Sooner For sure... Why would I choose to schlep a huge package of anything through the store, to my car and then inside when I can have it left at my door...

Re: Amazon problem

MamaWick — Thu, 04 Aug 2022 16:16:58 GMT

Interesting...I believe Amazon employees are scrutinized upin leaving the building, so I wonder how they could hide that?

Re: Amazon problem

hckynutjohn — Thu, 04 Aug 2022 16:48:26 GMT

@goldensrbest wrote:
Twice now ,with a order of toilet paper, i have had missing rolls, 3 each time ,package had been opened on one, and took 3, had to be done by person packing the box,

"yes contacted them"

@goldensrbest

What did the Amazon representative say when you talked with them about this issue?

hckynut 🇺🇸

Re: Amazon problem

Spurt — Thu, 04 Aug 2022 18:21:10 GMT

@stevieb

Your right, I'm probably wasting my time trying to impact All deliveries from Amazon no matter what the contract company or their own fleet...I want them them to live up to their promise on what is supposed to be happening with Prime with what Im paying. But at least venting and making their employees answer my concerns is a small victory! The only reason I have Prime is because Prime Video is the only way to watch Thursday Night NFL games this season.....Yep, Bezos bought the NFL rights....and he said he wants to become even more involved in the NFL ....BUY THE TEAM JEFF! But I guess he's more interested in his venture on going to Mars ...With whats happening in the good ole USA these days I dont blame him! 🙄

I appreciate your reply about the team. I just thought as much as your local media HATES Snyder that there would be news stories all over the place outlining what took place in tis lengthy meeting with the Feds....I know when the Cowboy's Jerry Jones opens his mouth and says something stupid, its a top news story even though we are 299 miles away from Dallas....

Yep, I call the team, WASHINGTON, as I refuse to accept Snyder's name as well.....What's hysterical is my city had an AAF team and of all the names, it was also called THE COMMANDERS....🤣🤣🤣 At least our logo and helmet design were far more creative than the "W" that Danny came up with!!!! Sadly, the AAF went bankrupt as most of the minor leagues do....but wouldnt it have been funny if the name "Commanders" copyright was still in effect and my city decided to sue Snyder for a copyright violation 🤣🤣....Just for grins I did buy an SA Commander's t-shirt as a joke and told my friends, this is THE REAL COMMANDERS....(the shirt was really cheap since the league had folded)....

Re: Amazon problem

gertrudecloset — Thu, 04 Aug 2022 17:14:40 GMT

A lot of delivery people are NOT allowed to go door to door in highrise buildings. If there is a central point for building, for instance, like the attendant in the lobby or a doorman, the packages are left there. It's not Amazon you should be mad at because they wouldn't climb 3 flight of stairs to bring your package up. Or to get on the elevator and ride up to the 15th floor to leave the package in front of your door. It has nothing to do with Amazon.

Amazon does have a service called "Key." People come into your home deliver packages when you're not even there. Not that I would ever consider such a thing, cause I would not.

Put the blame where it belongs. Squarely, on the delivery companies, and not Amazon.

Re: Amazon problem

gertrudecloset — Thu, 04 Aug 2022 17:18:14 GMT

@Spurt wrote:
@stevieb

Your right, I'm probably wasting my time trying to impact Amazon deliveries and make them live up to their promise on what is supposed to be happening with Prime with what Im paying. But at least venting and making their employees answer my concerns is a small victory! The only reason I have Prime is because Prime Video is the only way to watch Thursday Night NFL games this season.....Yep, Bezos bought the NFL rights....and he said he wants to become even more involved in the NFL ....BUY THE TEAM JEFF! But I guess he's more interested in his venture on going to Mars ...With whats happening in the good ole USA these days I dont blame him! 🙄

I appreciate your reply about the team. I just thought as much as your local media HATES Snyder that there would be news stories all over the place outlining what took place in tis lengthy meeting with the Feds....I know when the Cowboy's Jerry Jones opens his mouth and says something stupid, its a top news story even though we are 299 miles away from Dallas....

Yep, I call the team, WASHINGTON, as I refuse to accept Snyder's name as well.....What's hysterical is my city had an AAF team and of all the names, it was also called THE COMMANDERS....🤣🤣🤣 At least our logo and helmet design were far more creative than the "W" that Danny came up with!!!! Sadly, the AAF went bankrupt as most of the minor leagues do....but wouldnt it have been funny if the name "Commanders" copyright was still in effect and my city decided to sue Snyder for a copyright violation 🤣🤣....Just for grins I did buy an SA Commander's t-shirt as a joke and told my friends, this is THE REAL COMMANDERS....(the shirt was really cheap since the league had folded)....

@Spurt Make an impact on Amazon deliveries? Oh yeah? Amazon has its own fleet of delivery trucks, but they also outsource some of the work to third party delivery people. If you are trying to help Amazon's delivery woes, then you should be speaking to them about their own fleet. Not the USPS, not UPS and not FEDEX. There is one more they use that I hate too, but I know it's not Amazon's fault that my package is sitting somewhere after they hand it off to be delivered by another company they have a contract with. Best thing to do is report the problems with the carriers so Amazon can make informed decisions when contract renewal time comes.

Re: Amazon problem

Sooner — Thu, 04 Aug 2022 18:12:53 GMT

@MamaWick wrote:
Interesting...I believe Amazon employees are scrutinized upin leaving the building, so I wonder how they could hide that?

@MamaWick It would be easy for a guy or woman in baggy clothes to hide a roll or two a day. Which probably explains a lot. That's why so often you hear of a single item or two missing.

Re: Amazon problem

goldensrbest — Thu, 04 Aug 2022 18:20:12 GMT

@ID2 wrote:
Who buys toilet paper online? Especially if you are being cheated. Go to the store and purchase them on you own. Then you'll be assured you are getting what you paid for.

I doubt,i am the only one!!!