topic Re: The Plot Thickens!-a Theory on this website mess! in Community Chat

The Plot Thickens!-a Theory on this website mess!

on the bay — Mon, 25 Jul 2022 12:28:29 GMT

Last night my last device got the mess too!From a few days ago to one (after clearing cookies!) to this one today (after clearing cookies!).

I was thinking see, one by one-even those who hopefully (or smugly) said all my devices are working nah nah🙄

maybe they are trying to see who will still go on the QVC buying side and buy things without easy access to the forums! Or go to the buying side more because it is too hard to access the forums. I will not be without forum suggestions.

Or one by one (which they seem to be doing), they will have each persons access messed up until they say we just can't afford or its not profitable to continue the forums.

At any rate, I find it very suspect or rather unbelievable that even by QVC's slow and uninspired standards with their forum website that it takes a week (or maybe more or never?!) to fix.

Well, c'est la vie I guess. I would miss it and y'all, "you guys" my doggie and animal

friends, but we will just see.

And happy trails stay well if we can't post or get tired of the effort.

Re: The Plot Thickens!-a Theory on this website mess!

pupwhipped — Mon, 25 Jul 2022 12:42:27 GMT

Same with me. I've mentioned already that on 7/20 I was composing a message here to ask if anyone else was having trouble getting item videos to play. Before I posted it I decided to clear cookies and see if that would help...and it did. But immediately the forums page went to wonkville.

Re: The Plot Thickens!-a Theory on this website mess!

San Antonio Gal — Mon, 25 Jul 2022 12:57:39 GMT

@on the bay - There is a long thread on the ProBoards about everyone affected by this mess. There are many that are no longer able to participate here.

I also wonder if QVC will fix the issue or let the forums die a slow death?

Re: The Plot Thickens!-a Theory on this website mess!

PhilaLady1 — Mon, 25 Jul 2022 13:05:12 GMT

I tend to agree that you are correct. The change back to the TSV to one day, the elimination of the Bonus Buy, and now the forum issue that is leading to a slow attrition rather than it being ripped away entirely as they attempted to do previously. I could be wrong, but this all seems purposeful.

Re: The Plot Thickens!-a Theory on this website mess!

gardenman — Mon, 25 Jul 2022 13:09:33 GMT

There was a weekend in the mix which could slow down the repairs and, in the summer, people tend to take vacations, so their IT staff could be very shorthanded. If the problem persists into this week and continues to grow, it'll look like they're slowly weaning us from the forums.

Re: The Plot Thickens!-a Theory on this website mess!

pupwhipped — Mon, 25 Jul 2022 13:25:19 GMT

In time QVC may be surprised to see just how many people they're weaning from shopping here as well.

Too many issues.

Re: The Plot Thickens!-a Theory on this website mess!

stevieb — Mon, 25 Jul 2022 13:29:09 GMT

It took them forever to fix it the last time so to expect anything better this time around is probably unrealistic. There's a level of IT competence necessary to manage a website and to make quick fixes that they clearly don't possess.

Re: The Plot Thickens!-a Theory on this website mess!

Bri369 — Mon, 25 Jul 2022 13:40:54 GMT

I don't speculate about the demise of the board.

Their IT is never quick to fix anything here.

Re: The Plot Thickens!-a Theory on this website mess!

Sooner — Mon, 25 Jul 2022 13:45:59 GMT

I still think it has to do with security fixes and perhaps versions of software users are using and such. Having friends who are in corporate level security, people don't understand what is coming out of Russia and China.

Be glad you have electricity and water now.

Re: The Plot Thickens!-a Theory on this website mess!

SharkE — Mon, 25 Jul 2022 13:52:39 GMT

Russia & China got more to worry about then a QVC forum board.

Re: The Plot Thickens!-a Theory on this website mess!

goldensrbest — Mon, 25 Jul 2022 14:25:05 GMT

What do these countries have to worry about? I say UKRAINE, has so much pain,and worry from,RUSSIA.

Re: The Plot Thickens!-a Theory on this website mess!

PINKdogWOOD — Mon, 25 Jul 2022 14:35:11 GMT

I'm wondering where all the Moderators for these forums are. They always seem to be quick to delete posts they feel should not be here and delete them.

I wonder if THEY are seeing and having the same problems we are having. If so, have the Mods reported to the IT team that there are massive problems here lately?

Re: The Plot Thickens!-a Theory on this website mess!

gardenman — Mon, 25 Jul 2022 14:41:46 GMT

@PINKdogWOOD wrote:
I'm wondering where all the Moderators for these forums are. They always seem to be quick to delete posts they feel should not be here and delete them.

I wonder if THEY are seeing and having the same problems we are having. If so, have the Mods reported to the IT team that there are massive problems here lately?

The mods are aware of it and wanted the typical troubleshooting information from those affected. (What device were they using? What browser? What OS? etc.) This is an agnostic problem affecting every browser, every device, and every OS, so none of that was any help.

Re: The Plot Thickens!-a Theory on this website mess!

millieshops — Mon, 25 Jul 2022 14:46:51 GMT

The real question for the company is likely how much keeping the Forums open versus how much an upgrade would cost is most likely the real question. I seriously doubt they are spending money to target specific Forum shoppers. Someone would have to provide facts rather than guesses to convince me.

My personal QVC experience doesn't show me those facts. But if yours does, count yourself lucky that you don't encounter Internet issues elsewhere. QVC is far from the only!

Re: The Plot Thickens!-a Theory on this website mess!

Bri369 — Mon, 25 Jul 2022 14:48:57 GMT

A message from someone at QVC would be nice.

I know that's never going to happen. LOL

Re: The Plot Thickens!-a Theory on this website mess!

stevieb — Mon, 25 Jul 2022 21:53:37 GMT

@gardenman wrote:
@PINKdogWOOD wrote:
I'm wondering where all the Moderators for these forums are. They always seem to be quick to delete posts they feel should not be here and delete them.

I wonder if THEY are seeing and having the same problems we are having. If so, have the Mods reported to the IT team that there are massive problems here lately?
The mods are aware of it and wanted the typical troubleshooting information from those affected. (What device were they using? What browser? What OS? etc.) This is an agnostic problem affecting every browser, every device, and every OS, so none of that was any help.

Amen. It's always the same mantra... Change browsers and clear your history and when that doesn't shut us up then it's what devices are you using, what browser are you using, etc, as if ANY of that should make a difference to a functional, well managed system... This is THEIR mess... And yes, it would be both nice and appropriate for them to address it in some fashion.

Re: The Plot Thickens!-a Theory on this website mess!

gardenman — Mon, 25 Jul 2022 14:54:04 GMT

@stevieb wrote:
@gardenman wrote:
@PINKdogWOOD wrote:
I'm wondering where all the Moderators for these forums are. They always seem to be quick to delete posts they feel should not be here and delete them.

I wonder if THEY are seeing and having the same problems we are having. If so, have the Mods reported to the IT team that there are massive problems here lately?
The mods are aware of it and wanted the typical troubleshooting information from those affected. (What device were they using? What browser? What OS? etc.) This is an agnostic problem affecting every browser, every device, and every OS, so none of that was any help.
Amen. It's always the same mantra... Change browsers and clear your history and when that doesn't shut us up then it's what devices are you using, what browser are you using, etc, as if ANY of that should make a difference to a functional, well managed system... This is THEIR mess... And yes, it would be both nice and appropriate for them to address it.

Yeah, by and large, tech support operates off of scripts, and if your problem doesn't match the script, well, too bad.

Re: The Plot Thickens!-a Theory on this website mess!

Pecky — Mon, 25 Jul 2022 15:02:57 GMT

I personally think that these forums are coming to an end. This happened last year and it took weeks to fix it only because they decided to keep the forum going.

Re: The Plot Thickens!-a Theory on this website mess!

Cakers3 — Mon, 25 Jul 2022 15:59:42 GMT

I hope they are paying the mods/customer service boku bucks-I can only imagine the email, calls, etc. flooding them about this latest mess.

Re: The Plot Thickens!-a Theory on this website mess!

stevieb — Mon, 25 Jul 2022 16:26:45 GMT

@Cakers3 wrote:
I hope they are paying the mods/customer service boku bucks-I can only imagine the email, calls, etc. flooding them about this latest mess.

The phone folks, yes, the mods, not so much. They probably have less to do with this mess ongoing, as there are fewer threads and posts to, uh, 'edit'. Moreover, unless they are, as you suggest, getting a slew of emails, they've been pretty much a non-presence on the boards as related to this latest problem.